Not talking about Duelbits but more in general; but sometimes support can be a hit or a miss. I have numerous instances that the first agent couldn't help me out and that, when reopening the ticket, another agent could help me out. Having good costumer support is so important as it can make or break a casino.
Yes, that's true. I often have problem with customer support when I need their help because most of the time they are incompetent. It's sad but companies outsource customer support service in poor countries where people work for low salary and they hire people who know basic English. I have a problem with USA's Amazon that's still unresolved because their support knows nothing.This is correct, why do we need to rely on customer support if all the details we are trying to find out is already available publicly on the ToS. There’s a lot of incompetent support which might give you a headache once they provide wrong information or not even helpful.
Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.
People rely on customer support because they are too lazy to read ToS that has 10 pages, people want quick answers on their questions. At some point one might think that it's customer's problem but it's not, really. It affects a business, so it becomes a business's problem.Gladly on Duelbits, Support is always quick to response while they are always friendly to answer all of my concerns especially during the Christmas event on how can I claim my daily rewards of free spin which I forgot what game it was credited.
