Topic: Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 10. (Read 102674 times)

According to your example, there is no mention of restricting of the use of VPN on the ToS, so having that, the casino does not clearly state that the use of VPN is illegal, so the casino has no right to penalize any player who is registered under an allowed IP country and uses VPN using an IP of another allowed country.  Even in legal terms, since there is no statement about the restriction of the use of VPN, the casino cannot use that to lock any account or confiscate any funds unless..
1.  The casino implements a 1 IP per account rule and breaching it will result in account ban and funds confiscation,and upon using a VPN makes the account have the same IP as the other player.

In this case, the player using the VPN is unknowingly breaching the terms of the casino and is subject to account lock.  In this scenario, the casino has all the right to implement its rule even if the player has only one account and has no idea that he shared the same IP with other player through the VPN gateway.  It is the player's fault.


If upon registration the player honestly stated his country and address, I do not think the player is hiding his location if he use VPN.  Most people who has no intention to cheat on the casino uses VPN for privacy, so that he can avoid any unwanted tracking cookies.  So as long as there is no mention that the use of VPN is restricted, I believe he can freely use the VPN service providing that it does not breaches any other terms on the tos just like the example I given.

But of course, it is best to consult the admin or the support about the casino's rule about the use of VPN.

People often interpret laws and rules in parts and not as a whole, I'll give an example of what I'm talking about, when a person creates an account in a casino and in that casino in its TOS in the first points it talks about things like: all people must provide truthful information, all people must not hide their geographical location, they must not lie about their age, address, full name. Then the person reads the entire TOS and does not find any part of the TOS prohibiting the use of VPN, so this person thinks that since the casino's TOS does not say anything about prohibiting the use of VPN, then that means that the use of VPN is not prohibited. , this person used VPN

At first the casino allows this person to withdraw money without problems, then the casino asks this person to do kyc and this person's kyc is approved, this person has a verified account, as this person lives in country x which is a permitted country through the casino and that person keeps using a VPN from a country z which is a country that is on the list of allowed countries, so that person starts to think that everything is fine, their account won't have any problems, time passes and that person continues doing Withdrawals without problems even using vpn from country z. but one day the casino decides to start following the code so that it catches the people who broke it so the casino can keep people's money

in a legitimate way, this is because the casino is going through financial problems, although in ethical terms the casino will be acting badly, but in legal terms the casino has the right to take funds from the people who broke the rules. Therefore, the casino blocks the account of the person who lives in country x and uses VPN from country z, because according to the casino's TOS, in the first points it is very clear: all people must provide true information, all people must not hide their locations geographical, and what I'm talking about is in almost all casino TOS. People should pay close attention when reading the TOS. If a casino says in its TOS that no one should hide their geographic location and they should provide true information, then people should not use VPN

As long as they are in an unrestricted area then use an existing ISP because however using a VPN is still complex, some casinos are friendly some are not so when they are in a restricted zone it is better not to use the casino and look for a casino that is there will be better.

Considering that the problem is not only from the VPN but many things happen so this is what is worried about, but as long as I am on bitcointalk, I have not experienced any problems because not using a VPN means that I am still in a safe zone.

If you are in a country where playing at casinos is prohibited, using a VPN to be able to play, I don't think it's a good thing to keep doing it.
You can correct me if I'm wrong. Maybe the ones who experience the most problems are players who are in restricted areas so in the end they blame the casino by accusing the casino of committing fraud for various reasons.

This is somewhat true. I know people who have used paid VPNs successfully without any issues in multiple crypto gambling sites though they got confirmation from their customer support teams before using them.

Dedicated IPs ensure that others cannot share your IP, but only some gamblers are willing to splurge for utilising them.

I agree with that, there are a lot of casinos that allow VPNs to bypass restricted borders in certain countries either for free or paid on a special IP, but it is necessary to confirm in the casino service because in the future you are much better and confirmed by the casino itself so that you can play much more comfortably, because there are also many cases that people who use IPs from VPNs cannot withdraw their money when they win and usually have a long enough assessment and are exposed to suspected users if they use a VPN, this kind of thing will be bad if you are not communicated to the casino service directly, it will determine your future fate if you want to keep using a VPN.

I think we have to review the terms and conditions before deciding to use a VPN, some opinions state that it is not recommended to use a VPN because they are wary of unwanted things happening, but for users who are from restricted country zones then they have no other choice but to use a paid VPN with an IP special. However, you should consult senior users for the right answer and you need to ask customer service to confirm this problem.

From my understanding, many casinos allow you to use VPN with dedicated IP if you don't use it to bypass location restriction. There is also a low chance that casino will identify your IP if you use a paid VPN with paid, dedicated IP. If that is a problem, then your best and safest bet is to buy a dedicated residential IP address.

It's not about paid and unpaid VPN, if you don't use dedicated or residential IP, there is a very high chance that your IP will either be tagged or will be used on the same casino by many people.

I think it depends on countries regulation and this will be the basis of the casino to restrict certain countries for accessing their site.

If there's no restriction disallow them to operate for sure they allow all people in the world to gamble in their casino since they can hit more bigger revenues for that.

But there are some laws that needs to follow that's why we can see those restriction and its for betterment of the casino to follow since they might encounter an issues if they push to operate on a country where there's strong implementation that disallow any gambling site to launch their business there. But casino owners can verify the real answer on this question since we are just sharing our opinion base on what we know and people can correct us to know more deeper information regarding on this matter.

Restrictions can come from the gambling site itself or from the game providers. Generally, a gambling site has its own global restricted areas and it means all games on that gambling site will not be available for their restricted area list. After that, there are extra restrictions from game providers and a person who lives in a specific nation is allowed to play game A and other many games from a game provider X, but is not allowed to play games B and some other games from a game provider Y.

I have noticed that before indeed but don't really play a lot on slots (mainly in-house games). I think a VPN is allowed on most sites to bypass the restrictions of the providers itself but on many sites it is not allowed if you are from a restricted country.

I think, sometimes it's not gambling sites it's providers who don't allow us to play from certain locations. Have you noticed that on the same site some games you can play and some games you can't. I actually don't know what should be the policy of gambling sites regarding using VPN in such cases.

Do anyone here play Ultimate Fighting Jackpot? not sure when it was added, but it looks like the game is available for every week. We only need to guess the result of each match and if we're lucky, we can get reward share of $2K for the top 10. It's free, so we have nothing to lose and it has a probability to earn.

This is correct. Maybe this incident can happened frequently on mediocre casino but this is rare to occur on casino like Duelbits which their live support is properly trained. I always do communicate to them whenever I have a bonus concern and other games issue such as missing money after winning bet. They are very professional and usually provide link for reference of what they are saying to guarantee that their words is based on their ToS.

Having a support screenshot can be used against the casino incase there’s a misinformation provided that conflicts the ToS. I remember this happened on Bc.game and the user successfully get his refund after providing enough evidence that the support told him to do that.

Well, if we must be honest with ourselves, I think every term and conditions I've ever come across does have that line like "we have the right to edit or change anything in this terms of service/condition at any given time without prior notice to anyone", though it's actually not specifically as I have put it, but I personally do come across such lines when reading terms and conditions belonging to not just gambling casinos, but other platforms as well.

But then, the thing is, it is still the customer right to know when ever  the terms and conditions of the casino he or she is playing on changes, this is very important since terms and conditions isn't just some shity time waster document, but actually a legal binding, it's what legally binds the casino to their customers individually and generally, so, as such, it is the customer's right to know when ever a thing changes in a casino's terms and conditions.

And talking about customer representatives, you are right, they are humans hired to do a job, and they can leave that job at any time.
For me, I don't think it's wise depending solely on what a customer care says all the time, it is more professional to rely on what is written in the terms and conditions, than rely on what a customer care says, some of them actually don't even know the terms of conditions of the company they are working for.

Yes, it's best to avoid problems because if your account is suddenly frozen due to a VPN problem, I think it will also be troublesome. I also often hear about casinos like that and several complaints from users on this forum who use VPN but their accounts are frozen, but actually using this VPN should not be is a big problem and casinos must understand each user too, where perhaps in their country online gambling sites are strictly prohibited, so it is difficult to access gambling sites so they use a VPN to access them, but maybe this VPN is always misused and becomes a problem.

I'm also more comfortable on VPN-friendly sites, but it's best before trying it to ask their support service first so that it doesn't become a problem in the future, usually I often ask their service support to find out more, if they say no problem then I will use it and don't forget the chat must be screen captured so that it becomes evidence if in the future using VPN becomes a problem and the account is frozen for that reason, I might only gamble at home even though sometimes I often go outside the house I don't get used to gambling outside the house unless it is an urgent need, for example making a withdrawal and needing money.

You are correct in that, but I would always think that a livechat employee should be trained in providing the right information. Some of them even provide the links to the TOS where it is written in more detail but who really takes the time to really read the TOS and terms?

Sometimes even if the agent from the livechat could deliver a wrong information, agent are not their forever, they are just employees that could live if they find a better opportunity. However, the TOS is their, it's specific, what's written is the rules that are guiding us gamblers, so if it's written in the TOS, they cannot deny it anymore, unless there's a words saying, that they could change the rules anytime even without informing the gamblers.

Freezing an account is a problem as nobody wants to loose that money especially if it is a big amount. Who would let it go so easily and just see it as a learning experience? So if they block your account that has 1000$ you would just accept it and learn from it? The first step is asking the casino if they allow a VPN (I always ask livechat), if that is the case, than it already feels better to use one.

There's no harm in trying.. I mean use a VPN if you value your privacy, and since you are aware of the possible risk then you have to manage the risk. Like for example, if I like to preserve my privacy like I don't want my real IP address to be public, my option is to only use a VPN everytime I gamble, and since I'm aware of the risk, I will make sure that I will not store money in my gambling account and withdraw my winnings when the limit that I set is already meet.

So if one day they will freeze our accounts, it's not that a big of a loss since we were able to manage it. And also, you can easily let go of it while learning that the risk is real. So it's up to you if you still gamble using a VPN or not, try different sites for different experience.