Topic: Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 77. (Read 113473 times)

no problem, it's a pleasure.

seems like a clear direction and simple to do... have you considered just waiting some more days?
it's full moon now, more anxiety in the air.

This is right, potential violation on ToS is the common reason why someone account undergo KYC for investigation. There’s various reason that team being considered such as money laundering, bonus abused, arbitrage bet and different form of abuse that’s why investigation sometimes took so long since they check different aspect of the account when someone display even the slightest hint of violating the ToS.

You are lucky that you can justify your activity because some mediocre casino is very unfair on handling case like this especially if you have huge profit waiting to withdraw. But here in Duelbits, Rest assured that everything is fair.

and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ?  then my funds was released and with Bonus , though I keep my waiting and not act as  like Him who are aggressively demanding action when the team is still on process of account checking .

These are the last three calls to them in chat

https://talkimg.com/images/2023/09/27/PRuW3.jpeg
https://talkimg.com/images/2023/09/27/PRAQw.jpeg
https://talkimg.com/images/2023/09/27/PRHY9.jpeg

Hi @CALcaraz can you share your chat with the duelbits service team using screenshots? if you don't understand it, upload your screenshot image at this link https://talkimg.com/, after that you share the link in the forum so we can see your conversation with duelbits CS, I'm a little unsure if they give an ambiguous explanation like that .
I try to make everything clear, so that there are no misunderstandings, especially for myself about what actually happened to you.

"Unfortunately, there is no ETA on this, we will be in touch with you once there is an update. I have also contacted them to expedite the process.
Hence all we need from you now is your patience and rest assured we will get back to you soon once the Compliance team provides updates.
Thanks for your cooperation."

This is their response to my last three chat calls.
How can you see any information

Thanks for the invaluable advice.
Their chat is useless. They only answer "wait"

My KYC verification the first time I verify my Duelbits account took more than 7 days to be verified. Ofc it varies case to case basis but I experience worst waiting time like this on different casino.

The waiting for approval while you needed the balance already is surely killing him now that crypto market is starting to show some action especially if he is trading too. Nevertheless there’s no define time on the approval of KYC duration, It’s very hard to to establish a complain since we don’t know what’s really the standard approval time since it’s varies.

@CALcaraz, I highly suggest to use the live chat support to continuously ask for an update so that you can assure that your approval will be escalated to the right department.

5 minutes? for real?
I've seen address checks in 1 minute (like KYC level 1) but ID checks in 5 minutes are new for me.
do you care to share an example of which ones, here or inbox, as you wish

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have you opened a ticket with them directly on their website?
it's usually better than commenting here

That's odd. Several days have already passed which is unusual if they haven't given you a proper update yet considering the fact that the amount involved in this case is pretty small.

It would be better if someone from their team could clarify their side in this thread to provide better insight into this case.

hi everyone, I still haven't received my funds

while you mentioned this ,  yet there are still some attacks in their professionalism and capacity to serve their players I don't know the main intention but this has nothing to do with their complete trust and understanding.
we as a regular gamblers and also the one who tries to understand the rules first before playing are the one that makes sense at all.
not just games that they really love but also those games that they does not but started to love because of the service that casino providing them and that helps a lot of trust and understanding from players to the team, and for me , Duelbits is one of the best in that filled and area.

That doesn't make any sense. Casinos cannot request KYC just because of certain withdrawal patterns unless they suspect money laundering or something which doesn't seem to be the case here.

They can check how he acquired the profit by themselves without requesting any form of KYC basically.

In every casino there are always rules, to generate all kinds of order and be able to have Control Now there has been a lot of Talk about the Tos, that you have to be very careful when reading them and expect any type of thing when you have a specific problem, then In this order of ideas, things tend to be very bad when it comes to how to have Healthy Fun , Especially when it comes to security, we cannot look for casinos and platforms that give us insecurity, no, we must do many things to be able to It's like convection that the best is here, for me Duelbits is one of the most complete casinos in terms of the atmosphere, in terms of the games, they have the main games that everyone is looking for, and also the most important thing with a good reputation is a casino which until now I see as impeccable, there is never enough good roll that can and wants to destroy what is well built.

The majority of players establish a Casino as their Favorite , Perhaps because they play a game that they really like and they feel good playing there, for example in my case with stake.com and bitcasino.io where the slots are for me. better to Play , to have fun , because every weekend they integrate new games, new tasks, or I know how they do it, but they do it, Then this is something that attracts me, so in the case of Duelbtis their tasks are also Striking , and They are the Only 3 casinos where I like to play slots, so as I have established these, it can happen that things with other players like it, for example playing a good game in duelbits and even though many casinos have the same game, the person feel happy in Duelbits, I don't know but maybe you Hate the environment , the Green , Anything , but whatever makes a player feel Comfortable in a casino will stay there and defend their favorite casino always, and good for me Duelbtis He is Among the best , and in this Area that is so Competitive, it is good to have a good Reputation and do Things Well.

He only mention 90$ since it’s his profit but the total money involved on his account was 790$ which 700$ is his original deposit and 90$ is his profit. To summarized, the current amount that Duelbits temporarily holding in his account was 740$ due to the KYC while 50$ was already withdrawn earlier before KYC.

I think this is just a regular KYC probably due to his withdrawal pattern after profit or regarding the method on how he get that profit.

Another KYC related case? This one involves a small amount which implies that he was flagged for something shady or it could have just been a system error. Whatever the case, he needs to stay patient since there's nothing else that he can do.

Also, he needs to update the status of his case in this thread itself instead of forgetting about it.

I also think it's possible that there might be activity that triggers the system and in the end it asks for KYC on the account, but if the system doesn't detect anything strange maybe it won't ask for KYC, who knows, the system detects money laundering or the user does something that he thinks is fraudulent. , but I don't want to accuse him and draw further conclusions about the problem that clearly patience is needed.

I am also sure that Duelbits will process and solve all the problems including processing the withdrawal if everything has been completed, there is nothing that can be done to make it process faster, maybe an in-depth examination is needed to process it, no one knows the real problem, so be patient is the key to the answer as long as it doesn't take weeks.

He wrote this so Im assuming that he did.

Its around 4 days since he posted that support asked for his  KYC so he could be getting his withdrawal already by now if there isnt anything weird with his KYC. Kinda interesting to see how this turns out but Im pretty sure that this is just a simple case of a player getting impatient because their withdrawal hasnt been processed and support asked for KYC