Topic: Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 85. (Read 116908 times)

How I wish that your sight and experience will tell others about what and how this casino act. not just because I am their promoter but also a player who in my own experience has nothing to complain.
Yeah there are some small issues that come across but the team keeps answering and solving my problem without longer time.
and like you ? i also have those small sets of trusted casino that I kept playing through all those years and Duelbits is one of those.
not to brag but I am not a Fan of new casinos because I don't wanna double my risk, for them being new and for my money to be completely lose.

This was the screenshot back in Jan something. I deposited around $10k after that, isn't this considered to be active? This was the promise, they never fulfilled, removed me from freebie Fridays. You can read my interactions on Trustpilot with duelbits to get an idea about this company.

https://www.trustpilot.com/users/63c23af00965aa0012e843d4

Well I see this casino for what it is, before being a good business it is a company, they must have many things that they should not and cannot miss, what I have based on my experience here is because it has gone well for me, I have had a couple of problems, but when I contact support things have been pretty good, fast and I haven't had any kind of problem, and I think that this is one of the things that we as gamers always look for, that we had that security for everything, So we should always do things as they are, and tell things with the truth, I am a person who does not like doing KYC, but in fact I also know that for some casinos the way is that, no way, only in casinos My favorites, I have done it, I didn't have any trouble doing it, I have read that in some threads they complain that the KYC takes a long time, maybe when you are going to Withdraw your money and it lasts more than 1 day that takes forever, no one likes it Having your money withheld is something that Should not be.

I Personally know that many have Things Against this casino , Others don't , I See that as the doctors, I Remember that my children's Pediatrician is a Man who Knows a lot, I Trust his Professional judgment because he is based on books and not in conferences or symposiums or experiential things, but there are people who say that it is not updated, but you cannot update yourself after what some can say or do, you believe in what is in the books, and the Books for me It is something for sure, something like that happens with my trust with the casinos, and that is why I speak with that Property, as I have said on some occasions, only in 5 casinos or maybe less is where I have fulfilled this requirement, but I have done it because They are casinos that give me confidence, and although nothing is certain in this life, I know that there is a possibility that the data will be leaked, and for everything as for everyone it represents a danger, but it is already a decision that I made, so I speak well of this casino.

Do you know how to contact a duelbits representative ? I tried to contact with @duelbits in this topic but he was inactive for a long time.
I'm not sure why my case can't be in a priority. duelbits is a business company and a business company deals with money. They don't need to resolve my case for free, they can charge me a fee, this can be a win-win situation. If they don't help me, no one win, the fund will be frozen forever. And just in case they decide not to help me and it's in their ToS, why don't they reply me soon ?

And this is exactly the issue here. They should specify why it's taking so long for his KYC to get processed in order to clear up all confusion instead of providing vague replies and hiding behind their TOS.

Duelbits clearly need to improve in this particular aspect if you ask me.

I understand exactly what you said. If you go back to the exact post which I reply to you. I never mention that I’m sure about his specific case and also that withdrawal pattern is just one of my assumption but you literally focus on it and remove the rest of that specific post.


I’m sending the same statement to you. You are not either part of the team so how sure you are that it’s not the case?  So you are telling me if you say so is right?

Kidding. I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

You misunderstood what I was trying to say. I meant that casinos shouldn't request KYC  just because of certain withdrawal patterns. Do you know what exactly was unusual about his account? You don't!

Because you're not a part of their team. Jumping to the casino's defence in this manner without proper reasoning and proof is silly and pointless.

They required KYC because they saw something unusual on this account or else this guy can withdraw without KYC since I have Duelbits account that still can manage to instant withdraw without any KYC.

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

for some reason , I think this is one of those as he only made couple of bets and tries to withdraw in which I think not enough to follow the wager requirements.

and also I believe that triggers the system and yes , he turns being a questionable account as per His activity .


Hope that the proper response will be taken in the coming days as the support still answers  you .

I believe that the support which the mate have contacted will be in the best position to unravel any hidden secret to what the mate is experiencing and so for that,  to avoid any possible assumptions and further dragging of this discussion,  is important for us to all wait to read what the response the mate get from support a d how their plan to handle the situations.

Although is also advisable to get all the evidences you need taking screenshots as much as possible and also providing other accounts' vital proof.

Are you using bonuses of Duelbits such as deposit bonus whenever you compete on the tournament? Most of the time user that receives this kind of warning commit multiple account to get deposit bonuses for extra credit on the balance that they can use on tournaments until they hit the multiplier and forfeit the bonus.

This is just my assumption but team decision about this kind of issue is always fixed unless you can provide substantial evidence that will prove your innocence. I suggest to file a complaint on casino guru since this issue needs a 3rd party to check the evidence provided by duelbits.

So you are sure that you didn't do anything that violates the terms of the events as well as the standard ToS of the platform.

Then they owe you an explanation.

Duelbits representative of bitcointalk hasn't active for months in bitcointalk so you wait for a day or two to get a reply from the support and if you still haven't got any reply then you can PM @Hhampuz via bitcointalk forum because he is the one who can contact the platform (correct me if I am wrong guys) and surely he will help you out regarding this.

IMO, they have no reason to deny rewards if they don't have evidence because they are spending thousands of dollars every week in the forum itself to spread the brand.

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

I am not sure the exact terms and conditions of the promotion of that particular event

But most of the events have such rule like


Yeah, it seems a clear typo and we can witness from the picture itself where you pointed out where there is Ricveci at top but at the bottom used the right word Ricevi.

good evening everyone, I apologize in advance if this is not the right thread to make a small report, I turn to duelbits, for those who connect from Italy this promo appears on the home page, unfortunately I think there is a writing error I think you wanted write "Ricevi"? or "Receive"?. I think this is in order for a correction from OP. sorry and good evening everyone

Whatever their reasons are for halting his payment, they should have provided him a proper explanation as to why it's taking so freaking long for his KYC documents to get verified which usually finishes in minutes for most people.

It's quite rare seeing someone wait this long for his/her KYC to get verified.

@CALcaraz could be hiding something from us though we will never know unless their someone from their support team clarifies their side of the story in this thread.

It said on tournament ToS 72h after it ends..but i asked support 2 days ago and go this answer: "Unfortunately, we are yet to receive the list of eligible winners from the provider. As soon as this is provided, payout will be made to all eligible winners"

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I really dont know what happened. This tournament specifically was about highest multiplier in a single spin so what kind of abuse are they talking about?? To be honest ive lost cash trying to get 2th spot in leaderboard and then got this arbitrary answer. Considering i did nothing wrong here and got this kinda of aswer i feel kinda "scammed"..

I've been using duelbits for almost 2 years, have KYCed, always participating on those slots tournaments and no problem until then. If someone can help solve me this issue would be great..and if ncessary i have proof i was at second place when tournament ended.

Use the support since most of the user here doesn’t participate on the tournament because it’s for high roller. Customer support of Duelbits will surely give you an answer to your issue.

I remember seeing someone reported this kind of issue before but on different tournament. Support help the user to receive the reward but it takes time. Btw does the ToS of the tournament doesn’t indicate the distribution date?

Hey guys sup.. has anyone here already received reward from "Aprentices Tournament: week 1 - fishermen's guild"?? I am asking because i finished into 2th spot from leadearboard (reward 800$) and still didn't receive nothing after 1 week...

I don't know if support works on weekends so my this add some delays on fixing up these issue so best to extend his patience since for sure this issue will be solved by their management soon. We know its frustrating but this scenarios happen sometimes that's why we need be cooperative once they have something to ask regarding on this case so that it can help them solve the issue more faster. Also duelbits is reputable casino so we don't need to worry about if issues occur since for sure they can help their gamblers solve those issues they are facing.

For now maybe try to ask some updates on weekdays since for sure they working and can solve those pending issues that occur to their site.