My concerns go beyond mere frustration over lost deposits; they revolve around the principle of holding a platform accountable for their promises and the stark gap between those commitments and the harsh reality I've encountered.
You're right in acknowledging that Duelbits' bonuses are intricately tied to the house edge of games – a concept I've grasped. However, the elephant in the room remains the significant contrast in rewards bestowed upon players with comparable or even lesser wagering amounts. Take the example I mentioned earlier: a player with substantially less wagering managed to garner much larger bonuses than I did, even though I stand at a higher level. This discrepancy raises genuine concerns about the platform's fairness and transparency.
Regarding Duelbits' claim of my unsubscribing from promotional messages on May 25th – here's where things don't add up. I assure you, I haven't intentionally unsubscribed. Yet, I haven't received any promotional emails from them between February and May – a period when I was actively wagering and trying to level up. If there's been an oversight on my part, I expect Duelbits to produce records or evidence of the said promotional emails.
As evidence of promised bonuses based on activity, I offer this link: [Proof Link: https://imgur.com/a/ygL4KIw]. Ordinarily, the CRM team sends out freebie Fridays, each valued at $500. Curiously, since February to May, I haven't received any – a stark departure from the frequency I previously enjoyed based on my activity. Interestingly, this shift coincided with my Trustpilot review about them in January.
Now, let's revisit the comparison:
User ID: 44242331-1f86-54e7-922d-43536681a124:
Total Wagered: $674,027.23
Total Rewards: $9,334.05
Instant: 25.99% ($2,426.66)
Level up bonus: 24.44% ($2,281.88)
Monthly: 12.99% ($1,213.30)
Daily: 12.94% ($1,207.93)
Weekly: 12.88% ($1,202.37)
Other: 10.73% ($1,001.91)
Your Numbers:
Total Wagered: $1,039,711.58
Total Rewards: $7,077.40
Other: 54.66% ($3,869.00)
Level up bonus: 14.14% ($1,001.42)
Instant: 12.64% ($894.62)
Weekly: 6.26% ($443.68)
Daily: 6.16% ($436.10)
Monthly: 6.11% ($432.58)
My intention in highlighting these issues isn't just to voice grievances, but to spotlight potential irregularities that warrant illumination. We, as players, invest not only our funds but also our faith in casinos, making transparency and accountability paramount.