Dutyfree.io - Buy cheap cigarettes with Bitcoin - page 3.

only

hero member

Activity: 706

Merit: 500

Dutyfree.io – defying tobacco taxes since 2009.

Quote from: poesjesvanger on December 20, 2016, 03:56:42 PM

They banned my account for some reason, and they would e-mail me back after they´ve gotten a response from the Dutch post, have been waiting for 1 week, still no response
Don´t order from this site. Try alphabay, CHEAPER and DEFENITELY better. (escrow)
They ban accounts from unhappy customers. Shit site.

We've just emailed you back. As for not being able to log in, did you read what the info box on the account page says?

Jesus Christ... we are disappoint.

poesjesvanger

full member

Activity: 154

Merit: 100

They banned my account for some reason, and they would e-mail me back after they´ve gotten a response from the Dutch post, have been waiting for 1 week, still no response
Don´t order from this site. Try alphabay, CHEAPER and DEFENITELY better. (escrow)
They ban accounts from unhappy customers. Shit site.

only

hero member

Activity: 706

Merit: 500

Dutyfree.io – defying tobacco taxes since 2009.

Quote from: BongaManollo on December 15, 2016, 05:00:53 AM

Quote from: only on December 14, 2016, 10:23:09 AM

The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently.
And you're absolutely right, we'll update this information not to cause any confusion.

Of course you don't but I did. NL customs does not always send a letter, would love to receive one but only friends of mine got them. At least 4 cartons send were "lost", in 2015 and 2016.

Please email us about this.

BongaManollo

full member

Activity: 237

Merit: 100

Quote from: only on December 14, 2016, 10:23:09 AM

The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently.
And you're absolutely right, we'll update this information not to cause any confusion.

Of course you don't but I did. NL customs does not always send a letter, would love to receive one but only friends of mine got them. At least 4 cartons send were "lost", in 2015 and 2016.

only

hero member

Activity: 706

Merit: 500

Dutyfree.io – defying tobacco taxes since 2009.

Quote from: poesjesvanger on December 14, 2016, 08:21:24 AM

Why do you say´´ Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.´´

Where do this say this, sorry?

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: only on December 14, 2016, 10:23:09 AM

Quote from: BongaManollo on December 14, 2016, 07:11:37 AM

Quote from: only on December 13, 2016, 08:01:22 PM

It's not 0% and we're not scamming anyone - please read my reply above.

Sorry to say but at least my last 3 cartons send by you where never delivered and probably caught, other reseller on this forum also can't ship anymore without being caught in the Netherlands.

Your FAQ tells it's not forbidden to receive cartons, in NL it is. It's a bit misleading for the peeps who don't know how to use Google.

I took again a gamble to order from you to deliver it to NL, it didn't arrived as expected. I tried and it didn't work. You are promoting that you have a 100% delivery to NL but that's not the case anymore. That was years ago. I can understand the peeps here. Better change the FAQ because it's outdated for a while, at least for NL customers.

No hard feelings btw

The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently.

And you're absolutely right, we'll update this information not to cause any confusion.

Don´t even bother answering me?

only

hero member

Activity: 706

Merit: 500

Dutyfree.io – defying tobacco taxes since 2009.

Quote from: BongaManollo on December 14, 2016, 07:11:37 AM

Quote from: only on December 13, 2016, 08:01:22 PM

It's not 0% and we're not scamming anyone - please read my reply above.

Sorry to say but at least my last 3 cartons send by you where never delivered and probably caught, other reseller on this forum also can't ship anymore without being caught in the Netherlands.

Your FAQ tells it's not forbidden to receive cartons, in NL it is. It's a bit misleading for the peeps who don't know how to use Google.

I took again a gamble to order from you to deliver it to NL, it didn't arrived as expected. I tried and it didn't work. You are promoting that you have a 100% delivery to NL but that's not the case anymore. That was years ago. I can understand the peeps here. Better change the FAQ because it's outdated for a while, at least for NL customers.

No hard feelings btw

The FAQ is based on our NL delivery rate from 2009 till October/November 2016. We honestly never had any problems in the Netherlands until very recently.

And you're absolutely right, we'll update this information not to cause any confusion.

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: only on December 13, 2016, 08:01:22 PM

Quote from: poesjesvanger on December 13, 2016, 04:01:44 PM

You are a regular customer that got fucked over, just like me. Nothing to do anymore.

Your parcel got stopped at the border (the tracking number says that).

Our ToS clearly state that we don't do refunds on seized orders, tracked or not tracked. We're following the contract (which you've agreed with when buying from us) - please re-read #3 from our ToS and feel free to tell me how did we exactly "fuck you over". It would also be nice if you could stop spamming our thread.

Quote from: Pukson on December 13, 2016, 02:50:54 PM

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%?

It's not 0% and we're not scamming anyone - please read my reply above.

Please email us at [email protected] and don't forget to mention your order number and I will look into this for you.

Quote from: BITSPANISH on December 08, 2016, 08:26:13 PM

Has anyone ordered from Spain? Huh

We truly never had a single carton seized in Spain since we started this business in 2009. Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.

Why do you say´´ Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.´´
I picked the "Tracked delivery" option, cigarettes got seized and you refuse to give the money back unless the customs send back the cigarettes?
At least tell your customers about that. You´re fucking over a lot of people including me by this.

BongaManollo

full member

Activity: 237

Merit: 100

Quote from: only on December 13, 2016, 08:01:22 PM

It's not 0% and we're not scamming anyone - please read my reply above.

Sorry to say but at least my last 3 cartons send by you where never delivered and probably caught, other reseller on this forum also can't ship anymore without being caught in the Netherlands.

Your FAQ tells it's not forbidden to receive cartons, in NL it is. It's a bit misleading for the peeps who don't know how to use Google.

I took again a gamble to order from you to deliver it to NL, it didn't arrived as expected. I tried and it didn't work. You are promoting that you have a 100% delivery to NL but that's not the case anymore. That was years ago. I can understand the peeps here. Better change the FAQ because it's outdated for a while, at least for NL customers.

No hard feelings btw

only

hero member

Activity: 706

Merit: 500

Dutyfree.io – defying tobacco taxes since 2009.

Quote from: poesjesvanger on December 13, 2016, 04:01:44 PM

You are a regular customer that got fucked over, just like me. Nothing to do anymore.

Your parcel got stopped at the border (the tracking number says that).

Our ToS clearly state that we don't do refunds on seized orders, tracked or not tracked. We're following the contract (which you've agreed with when buying from us) - please re-read #3 from our ToS and feel free to tell me how did we exactly "fuck you over". It would also be nice if you could stop spamming our thread.

Quote from: Pukson on December 13, 2016, 02:50:54 PM

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%?

It's not 0% and we're not scamming anyone - please read my reply above.

Please email us at [email protected] and don't forget to mention your order number and I will look into this for you.

Quote from: BITSPANISH on December 08, 2016, 08:26:13 PM

Has anyone ordered from Spain? Huh

We truly never had a single carton seized in Spain since we started this business in 2009. Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: Pukson on December 13, 2016, 02:50:54 PM

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%? Got no tracking code and when i see the customs just burn the package and doesnt send a letter im fucked.. Because i never payed For tracking cause i though when i get a letter they would send me again..

Support also doesnt reply possible exit scam? Or is a regular customer like me fucked now

You are a regular customer that got fucked over, just like me. Nothing to do anymore.

Pukson

newbie

Activity: 4

Merit: 0

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%? Got no tracking code and when i see the customs just burn the package and doesnt send a letter im fucked.. Because i never payed For tracking cause i though when i get a letter they would send me again..

Support also doesnt reply possible exit scam? Or is a regular customer like me fucked now

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: Liquid71 on December 11, 2016, 01:44:19 PM

Quote from: Liquid71 on December 10, 2016, 05:17:39 AM

has anyone ever placed an order without tracking and not received the order or a "love letter" from customs? This is to the U.S.

My first order was like in a week. I tried second order not paying for tracking and been over 90 days and no "love letter" saying it was seized and no delivery. So I'm dying to order more, but wondering what happened to the order that went MIA. Obviously if I order again pay for tracking, but want to understand what happened to missing order before I spend more money, so thought I'd ask if this happened to anyone else?
Thanks,
Liquid71

Well If this did happen to anyone please pm me since I don't check the forum daily.
But I trust these guys enough I'm ordering again today just gonna make sure to add tracking to the order. I have no doubt they shipped the order, just was expecting a letter from customs when it didn't show up so was wondering if maybe customs changed their policy or what.

When you track and trace your order, they wont resend. It happened to me a few days ago.
They refuse to resend Sad

Wouldn´t suggest purchasing from them, take CIGSSPOT.com, AlphaBay on TOR browser. Way cheaper + wont ignore u when you have any problems!

Liquid71

hero member

Activity: 835

Merit: 1000

There is NO Freedom without Privacy

Quote from: Liquid71 on December 10, 2016, 05:17:39 AM

has anyone ever placed an order without tracking and not received the order or a "love letter" from customs? This is to the U.S.

My first order was like in a week. I tried second order not paying for tracking and been over 90 days and no "love letter" saying it was seized and no delivery. So I'm dying to order more, but wondering what happened to the order that went MIA. Obviously if I order again pay for tracking, but want to understand what happened to missing order before I spend more money, so thought I'd ask if this happened to anyone else?
Thanks,
Liquid71

Well If this did happen to anyone please pm me since I don't check the forum daily.
But I trust these guys enough I'm ordering again today just gonna make sure to add tracking to the order. I have no doubt they shipped the order, just was expecting a letter from customs when it didn't show up so was wondering if maybe customs changed their policy or what.

Liquid71

hero member

Activity: 835

Merit: 1000

There is NO Freedom without Privacy

has anyone ever placed an order without tracking and not received the order or a "love letter" from customs? This is to the U.S.

My first order was like in a week. I tried second order not paying for tracking and been over 90 days and no "love letter" saying it was seized and no delivery. So I'm dying to order more, but wondering what happened to the order that went MIA. Obviously if I order again pay for tracking, but want to understand what happened to missing order before I spend more money, so thought I'd ask if this happened to anyone else?
Thanks,
Liquid71

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: BITSPANISH on December 08, 2016, 08:26:13 PM

Has anyone ordered from Spain? Huh

¿Alguien ha hecho algún pedido desde España? Huh

Wouldn't bother ordering from this site. Their support is complete shit, they've been ignoring me for 3 days

BITSPANISH

full member

Activity: 486

Merit: 100

Has anyone ordered from Spain? Huh

¿Alguien ha hecho algún pedido desde España? Huh

BongaManollo

full member

Activity: 237

Merit: 100

Quote from: poesjesvanger on December 05, 2016, 05:07:13 AM

Quote from: BongaManollo on December 05, 2016, 04:38:58 AM

Quote from: pawel7777 on December 05, 2016, 03:02:36 AM

Quote from: poesjesvanger on December 05, 2016, 02:07:11 AM

Since I paid 5$ each carton for Tracked Shippings, and as you can see on the tracking site, http://www.posta.md/en/tracking?id=RB023519292MD, the customs seized it / destroyed it. Not sure if they'll send it back to the dutyfree.io people, but this is the proof, so why would I need a letter?

Don't know if Netherlands is any different, but normally when the parcel is seized, you'd receive a letter from the customs. They'd ask you to either pay the duty or have your cigs destroyed. In some countries you can refuse the delivery and the parcel is returned back to sender (unless the goods are illegal, counterfeited etc), in such case - dutyfree would re-send.

So, if Netherlands allow recipients to refuse deliveries and return seized goods to senders, than you'd need to wait for the letter to tell the customs what do you want them to do with your cigs.

They don't always send letters, they destroy it if they found the items. NL succes rate is 0% at the moment with al suppliers from bitcointalk.

So that basically means that my cigarettes are gone forever and dutyfree.io wont refund?

Yup, in other countries you can sometimes pay duty for it, in NL it's forbidden to receive them by mail so they are destroyed.

poesjesvanger

full member

Activity: 154

Merit: 100

Quote from: BongaManollo on December 05, 2016, 04:38:58 AM

Quote from: pawel7777 on December 05, 2016, 03:02:36 AM

Quote from: poesjesvanger on December 05, 2016, 02:07:11 AM

Since I paid 5$ each carton for Tracked Shippings, and as you can see on the tracking site, http://www.posta.md/en/tracking?id=RB023519292MD, the customs seized it / destroyed it. Not sure if they'll send it back to the dutyfree.io people, but this is the proof, so why would I need a letter?

Don't know if Netherlands is any different, but normally when the parcel is seized, you'd receive a letter from the customs. They'd ask you to either pay the duty or have your cigs destroyed. In some countries you can refuse the delivery and the parcel is returned back to sender (unless the goods are illegal, counterfeited etc), in such case - dutyfree would re-send.

So, if Netherlands allow recipients to refuse deliveries and return seized goods to senders, than you'd need to wait for the letter to tell the customs what do you want them to do with your cigs.

They don't always send letters, they destroy it if they found the items. NL succes rate is 0% at the moment with al suppliers from bitcointalk.

So that basically means that my cigarettes are gone forever and dutyfree.io wont refund?

BongaManollo

full member

Activity: 237

Merit: 100

Quote from: pawel7777 on December 05, 2016, 03:02:36 AM

Quote from: poesjesvanger on December 05, 2016, 02:07:11 AM

Since I paid 5$ each carton for Tracked Shippings, and as you can see on the tracking site, http://www.posta.md/en/tracking?id=RB023519292MD, the customs seized it / destroyed it. Not sure if they'll send it back to the dutyfree.io people, but this is the proof, so why would I need a letter?

Don't know if Netherlands is any different, but normally when the parcel is seized, you'd receive a letter from the customs. They'd ask you to either pay the duty or have your cigs destroyed. In some countries you can refuse the delivery and the parcel is returned back to sender (unless the goods are illegal, counterfeited etc), in such case - dutyfree would re-send.

So, if Netherlands allow recipients to refuse deliveries and return seized goods to senders, than you'd need to wait for the letter to tell the customs what do you want them to do with your cigs.

They don't always send letters, they destroy it if they found the items. NL succes rate is 0% at the moment with al suppliers from bitcointalk.

Topic: Dutyfree.io - Buy cheap cigarettes with Bitcoin - page 3. (Read 146718 times)