...
The support seems to ignore me, they might
have scammed me. Will keep you guys updated
Wouldn´t suggest buying until I post more!
I don't get it, how do you think they've scammed you? You ordered cigs and they've sent them to you. You got unlucky and have all of them seized by the customs. As far as I remember, dutyfree would re-send them only if you refuse the parcel and the customs sends it back to dutyfree (although not every country provides such option).
I am pretty sure that if the customs catch it, they´ll resend. Their site is down RN so I can´t show you the FAQ, but, if that is true, then why don´t they even bother e-mailing me back? If that´s how they treat their customers, that´s, well, not too good.
I´ll make another post when their site is back up online.
Q: Will you refund/resend lost orders?
A: We will resend your order free of charge only if you can prove it’s actually been lost. For this, it needs to be shipped via “Tracked airmail” (we urge you to pick this shipping option to make life easier for all the involved parties) – otherwise we can’t really tell if it’s true, can we? We are not huge believers in free lunch.
I have proof that my cigarettes got lost, I have shipped with Tracked airmail, so how could they not refund it?
Well, thanks for your comment anyways, have a nice day dude
But your parcels haven't been lost, they've been seized by the customs, you know where they are.
Look again at "Q" directly above the one you quoted, it goes like this:
Q: Will you refund me in case I am asked to pay the excise duty?
A: We don’t do that, and for a good reason. Well, two actually. First, we don’t want to create an incentive to cheat – seizure notification letters are being ‘photoshoped’ and are in the wild already. Secondly, we want to avoid funding the refunds through an increase in overall prices – we’d much rather keep our prices as low as we can and share the (albeit rather small) seizure risk with our customers. In most countries (as explained in the answer above), this risk is either inexistent, very low or harmless (the final price still stays below the local market price).
If you happen to live in a country with tough customs and your package gets stopped and you’re unhappy about having to pay the big brother, you have the legal right to refuse the parcel and have it sent back to us. We resend all the incoming mail right back to the customer, free of charge.
