Hello everyone!
Hope you're all having a great day!
It's really awesome to see so much interest in our brand.
Now, let's get to some questions!
I see quite a few people are pointing out that our site is similar to Bitcasino.io, Livecasino.io, etc, and this is because we are using the same platform, product and services, but Empire.io is its own entity, and we hold our own license.
Design is very similar but lets see how is your system and support working.
I saw that your license was different that is why I asked, and Empire casino is owner by Echo Entertainment N.V.
Are there any other casinos owned by them or you are the only one at the moment?
At the moment, Empire.io is the only casino owned by Echo Entertainment N.V.
Why do so many casino websites look the familiar? Sportsbet, livecasino, bitcasino and now empire.io, they all look the same. As I see, these websites, including empire.io is powered by hub88 and moon. I don't understand at all, is it Yolo group who owns all of these websites or Yolo group provides something like content management system to everyone who wants to open a casino?
OP, please can you explain this? And if you are licensed and regulated by the Government of Curaçao, then how can you be more relaxed than other casinos that are also licensed and regulated by Curaçao?
The wagering is between 40-50x for most of Empire's bonuses - even the exclusive ones. They tend to add some extra free spins on some bonuses.
I've worked with them for a few months and are really happy with their Norwegian (and English) speaking affiliate manager. He tries to find solutions and make it convert better. It feels like a really professional team and from my understanding - many of the people behind got long experience and understanding of the industry. Our initial tests show that they are fair. It's not the most anonymous site out there, but from my understanding they seldom ask KYC questions except when it's needed from a legal perspective.
Thanks a lot, mate. It's great to see you here.
We try to constantly improve on the formula because we want to ultimately be able to offer the best crypto gambling experience in the industry.
I've been wary of the new casinos that opens announcement threads here recently after the last one that took away player's deposits or didn't pay withdrawals. This one seems different but let's see.
Regarding your questions about KYC, I can tell you that in most cases, there won't be any KYC, unless there is suspicious activity. But each case is done on a case-by-case basis. While we want to make playing hassle free for legit players, we do need to follow laws and regulations and will do so when we see unlawful patterns.
Most of us are already familiar with those conditions since it's similar to other casinos so maybe just change the "relaxed KYC" to "no upfront KYC" to avoid any more confusion. I think that is more direct and specific.
Thanks a lot, mate, for this feedback. It's a great idea, and after discussing internally we will change the topic to "No Upfront KYC"
This can open up space for your casino use this as a weapon to withhold people's funds. why don't they put wagering requirement of 2x deposit amount? with that no one would use the casino as a mixer and all customers before creating an account would be aware of this part of the TOS. in my opinion this meditation would be fairer and would avoid any problems in the future
Actually, 1x Wagger from Deposit Amount is enough.
2-5x are too many, and most of the casinos have unwritten rules (Deposit will be always have wager 1x from the amount you are deposit). If we failed these, some of system casino will be triggered to hold your withdraw.
For @Empire, you should try to change these into (1x) as you know most of the casino is using 1x deposit amount.
These terms and conditions are there to protect us in case of abuse, but they are rarely enforced. We have been live since last year and our players are so far very happy with our product. Just stick to the rules, and you'll be fine.
Thanks a lot everyone, for your insight and feedback.
Cheers!