[ESHOP launched] Trezor: Bitcoin hardware wallet - page 87.

AussieHash

hero member

Activity: 692

Merit: 500

Quote from: jimbobway on January 14, 2015, 05:08:01 PM

I also updated the firmware but the balance was still zero!

I've done multiple firmware updates without problem, but you are alays warned to make sure you have a backup of the mnemonic prior to upgrading. Are seeing the same wallet addresses on the new firmware ? If you have no passphrase you should see the same addresses, and if you have entered the same passphrase again you should see the same HD tree. Do you have any old transactions in from phone wallet to Trezor accounts you can check ?

Edit : Must have been I page back or something....

kkurtmann

sr. member

Activity: 475

Merit: 250

I was hoping this new firmware would allow us to label accounts instead of the "account#1... Etc".

marcus_of_augustus

legendary

Activity: 3920

Merit: 2349

Eadem mutata resurgo

Quote from: jimbobway on January 14, 2015, 05:28:42 PM

Quote from: 600watt on January 14, 2015, 05:12:22 PM

are you Using a passphrase?

If you Do a typo with your passphrase trezor will show an new account, which is - of course - zero.
it is case sensetive...

Thank you!!! This was it. I thought I was entering in the correct password. There is no error msg except a '0.00' balance so it got me all confused.

There is no error message because it doesn't recognise a different password as an error. It just goes ahead and generates a different set of keys with the 'new' password as part of the seed.

If it did know your password (so that it could generate an error message) it would have to store it somewhere and that would be a less secure (and different) methodology.

guitarplinker

legendary

Activity: 1694

Merit: 1024

Quote from: DevonMiner on January 14, 2015, 05:46:04 PM

Quote from: guitarplinker on January 14, 2015, 05:23:00 PM

If you really want to, you can run your own MyTrezor website and use that if the main one is down.

Here's a link to the Github page for the MyTrezor site: https://github.com/trezor/webwallet

Thanks, but really we shouldn't have to go to such lengths ... we pay for a 'robust service' when we buy a Trezor.

I completely agree. There was a discussion on Reddit a few days ago about how often MyTrezor is down. Someone suggested that SatoshiLabs could implement www1./www2./www3. addresses for load balancing. That way, if one of the sites doesn't work, we'd still have two more to use.

I'm not sure how difficult or costly that would be to implement, but it would be a great feature.

600watt

legendary

Activity: 2338

Merit: 2106

Quote from: jimbobway on January 14, 2015, 05:28:42 PM

Quote from: 600watt on January 14, 2015, 05:12:22 PM

are you Using a passphrase?

If you Do a typo with your passphrase trezor will show an new account, which is - of course - zero.
it is case sensetive...

Thank you!!! This was it. I thought I was entering in the correct password. There is no error msg except a '0.00' balance so it got me all confused.

glad to hear your coins are safe

DevonMiner

sr. member

Activity: 471

Merit: 250

Quote from: guitarplinker on January 14, 2015, 05:23:00 PM

If you really want to, you can run your own MyTrezor website and use that if the main one is down.

Here's a link to the Github page for the MyTrezor site: https://github.com/trezor/webwallet

Thanks, but really we shouldn't have to go to such lengths ... we pay for a 'robust service' when we buy a Trezor.

BulkBound

newbie

Activity: 20

Merit: 0

If you are buying in bulk whats the minimum you have to order to get a discount?

jimbobway

legendary

Activity: 1304

Merit: 1015

Quote from: 600watt on January 14, 2015, 05:12:22 PM

are you Using a passphrase?

If you Do a typo with your passphrase trezor will show an new account, which is - of course - zero.
it is case sensetive...

Thank you!!! This was it. I thought I was entering in the correct password. There is no error msg except a '0.00' balance so it got me all confused.

guitarplinker

legendary

Activity: 1694

Merit: 1024

Quote from: DevonMiner on January 14, 2015, 05:14:46 PM

Logging in earlier to my account was a little scary ... the website refused to load properly, even after many 'refreshes'.

Finally it loaded OK, and then offered the firmware update.

For me, updated and all OK ... but I DO REALLY NOT FIND this Trezor service to be always available.

... I don't like 'Intermittent' service long term.

If you really want to, you can run your own MyTrezor website and use that if the main one is down.

Here's a link to the Github page for the MyTrezor site: https://github.com/trezor/webwallet

Also, firmware update went well for me. I haven't tried anything out with it really, but I'll have to look into the changes. I know multi-sig support was added, but only with Greenaddress right now. Hopefully soon we'll see it on MyTrezor as well.

BitcoinCurve~

member

Activity: 80

Merit: 20

I read the faq and it seems if you break your trezor then you need to buy another one just to get your money back?

cant you just export your private keys and keep them safe as soon as it arrives.

DevonMiner

sr. member

Activity: 471

Merit: 250

Logging in earlier to my account was a little scary ... the website refused to load properly, even after many 'refreshes'.

Finally it loaded OK, and then offered the firmware update.

For me, updated and all OK ... but I DO REALLY NOT FIND this Trezor service to be always available.

... I don't like 'Intermittent' service long term.

600watt

legendary

Activity: 2338

Merit: 2106

Quote from: jimbobway on January 14, 2015, 05:08:01 PM

I also updated the firmware but the balance was still zero!

Quote from: dnaleor on January 14, 2015, 04:44:52 PM

Quote from: jimbobway on January 14, 2015, 04:36:38 PM

I put A LOT of bitcoins on my trezor. However, I just plugged it into my USB and it connected fine on myTrezor. However the balance is zero! Please help! I contacted support too and I am waiting for their answer. I tried forgetting the device and reconnecting but I get the same zero balance.

this has something to do with the firmware update I guess.
I saw my balance being zero also, after firmware update problem was solved

PS: I really like the new firmware. The address checking is very nice!

are you Using a passphrase?

If you Do a typo with your passphrase trezor will show an new account, which is - of course - zero.
it is case sensetive...

jimbobway

legendary

Activity: 1304

Merit: 1015

I also updated the firmware but the balance was still zero!

Quote from: dnaleor on January 14, 2015, 04:44:52 PM

Quote from: jimbobway on January 14, 2015, 04:36:38 PM

I put A LOT of bitcoins on my trezor. However, I just plugged it into my USB and it connected fine on myTrezor. However the balance is zero! Please help! I contacted support too and I am waiting for their answer. I tried forgetting the device and reconnecting but I get the same zero balance.

this has something to do with the firmware update I guess.
I saw my balance being zero also, after firmware update problem was solved

PS: I really like the new firmware. The address checking is very nice!

dnaleor

legendary

Activity: 1470

Merit: 1000

Want privacy? Use Monero!

Quote from: jimbobway on January 14, 2015, 04:36:38 PM

I put A LOT of bitcoins on my trezor. However, I just plugged it into my USB and it connected fine on myTrezor. However the balance is zero! Please help! I contacted support too and I am waiting for their answer. I tried forgetting the device and reconnecting but I get the same zero balance.

this has something to do with the firmware update I guess.
I saw my balance being zero also, after firmware update problem was solved

PS: I really like the new firmware. The address checking is very nice!

cbeast

donator

Activity: 1736

Merit: 1014

Let's talk governance, lipstick, and pigs.

Does Trezor have a cold paper backup?

jimbobway

legendary

Activity: 1304

Merit: 1015

I put A LOT of bitcoins on my trezor. However, I just plugged it into my USB and it connected fine on myTrezor. However the balance is zero! Please help! I contacted support too and I am waiting for their answer. I tried forgetting the device and reconnecting but I get the same zero balance.

600watt

legendary

Activity: 2338

Merit: 2106

my trezor warns me that my account balance is inconsistent. looks like it doubled my coins. if i unplug/forget device etc... it is still there and warns me.

what should i do ?

problem: this is my big stash, i moved it from cold storage and i get nervous at this point.

edit: the problem was gone after several restarts, changing of computer, forget device- Cannot remember what actually helped. it definitely kept me from using it because i got scared.

it may be some minor bug, but i was really scared (the day before my other trezor would not continue any transaction and stating some error about "prevhash" )

while i am at it: today i sometimes would want to send 40 btc and i would see the 40 on the mytrezor site, as i punched it in. but when trezor screen asks to confirm it would only ask to confirm 4.0 btc. first i thought i made a typo, but then i checked and still saw the "40" typed in on the pc Screen. this happened several times.

chrisrico

hero member

Activity: 496

Merit: 500