Topic: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20 - page 25. (Read 27792 times)

eXch's clearnet website do not use Cloudflare, you can read it in the OP or even in the website's banner itself.
It says "→ Cloudflare-free" on the upper-right hand side of the page.

Whatever the reason was, it had something to do with their server.

eXch's clearnet website do not use Cloudflare, you can read it in the OP or even in the website's banner itself.
It says "→ Cloudflare-free" on the upper-right hand side of the page.

Whatever the reason was, it had something to do with their server.

Most onion websites I know are using HTTP.
~
Are you saying that all of them are insecure?

A .onion site without https isn't insecure. See HTTPS for your Onion Service

I've also a ticket from mid June, still unanswered. I tried to contact OrangeFren (as he's often in contact with eXch), and he told me that he does not have heard from the team either unfortunately. Apparently a batch of tickets was solved recently, so I guess it is only a matter of time for ours.

I think the reason why the Clearnet has been down recently might be because of the recent Cloudflare maintenance.

I just tried it and i can access both clearnet and onion. Although i did that 50 minutes after you write that reply.

So how do you expect eXch, which is only taking 0.5 or 1% on most of their swaps, to offer perfect support when big CEXs such as Coinbase already fail to do so? I say this because in normal circumstances eXch has always replied to me within 2 or 3 days maximum, so if, for example, there's a peak in activity and therefore potential tickets, I'd understand that they could be overwhelmed.

I'm prepared to sometimes have to wait for a ticket to be processed if it gives me access to a swap with no log, no account, no kyc, which supports non-profit projects, and which I know will get back to me sooner or later.  

eXch account on the forum was online a few hours ago (i believe it was almost a month since they appeared online), so it seems like someone is finally there.

I agree with most comments about customer support, it must be take seriously, at the same time I do understand that eXch folks are not running an average business, everything that isn't KYC based is always under pressure, I don't think they have the luxury of hiring enough employees or to operate in a nice building, but obviously, nothing is a good excuse to keep a client waiting for weeks.

Hopefully this is the last time they go unresponsive for this long.  

Oh, I'm sorry, I didn't see earlier that it was about affiliate earnings. If it is the first withdrawal, they may have additional checks before approval, although I'm not sure why additional checks are needed because affiliate earning is calculated only after a successful transaction.

Let me make a clarification - it wasn't a swap, but a payout - at the time of writing, over 0.047BTC (some people made a bunch of BTC-ETH and BTC-XMR swaps).

After the debacle with Tumbler where I lost over 0.033BTC, I obviously wasn't happy with going through delays a second time.

In order to have withdrawals enabled, we will request to provide description of your project or social activity

I got the following questions from the German thread:

- It would also make sense to specify in advance that you want to exchange Bitcoin for Monero for 100 Euros or Dollars.
Without having to calculate the current exchange rate.
Or simply, I would like to have Monero for 100 Euros at the end, what do I have to deposit in Bitcoin including all fees?

- And why are there actually 5% fees for BTC->XMR?

The service fee increase is a loss prevention mechanism of our exchange and usually only affects highly volatile coins, which in that case was XMR. Don't forget that we don't resell Binance like other swappers, so charging 0.5% which often causes a loss of our own reserves is not always an option.

The first service fee spike for XMR pairs was caused by OKX delisting XMR.

The second service fee spike for XMR pairs was caused by Binance attacking XMR by delisting announcement and price manipulation involving various techniques not obvious to most people (except ones who have been here enough to know how all this speculative market works and has nothing in common with tech)

As a service that provides its own liquidity for trades, we have to protect our liquidity from extreme volatily in order to prevent losing our capital.

If we increase a price by 5% 10% or 22% it means we only do it to protect ourselves from some factors currently affecting the coin's price and not to make extra gains.

We are barely able to make any profits even with a current 5% service fee but it's at least a good (and only) mean of protection against high volatility.

However, we are considering to keep 5% on selling XMR in future because our service is now used by many other services with a purpose of mixing, therefore it's absolutely inconvenient for us to work hard acquiring XMR then give it away for nothing to some other service that makes considerable gains based off our hard work acquiring XMR. Same for users who only use eXch for mixing their BTC through XMR - we don't consider it honest when some of them complain about 5% for the level anonymity they will take from our service without recurring to chaining their funds flow through different services that might cost them far more than just 5% (and who are often eXch's resellers).









A price increase of 5% on XMR won't make us worse for sure, because first of all it's justified and secondly we are the only service offering a set of unique privacy/anonymity options and features.

And no, we do not plan to impose a 5% service fee to other pairs unless it becomes necessary, like it was/is in case of XMR.

I'm fully aware that service desk costs money (personal and time)

Bisq is one and the only truly decentralized exchange which we often recommend to our customers without any greed feelings, since our primary goal is not to make money but to defend some cypherpunk ideas instead.

I'm fully aware that service desk costs money (personal and time), but a serious business should meet some reasonable SLAs, at minimum don't celebrate the art of silence. And frankly, a customer shouldn't need to guess why they have trouble to respond to tickets in a timely manner.

You can be reliable and trustworthy for years with your business but you can also drive loyal customers away quite fast.

Sinnvoll wäre noch die Option im Vorfeld zu hinterlegen das man für 100 Euro oder Dollar Bitcoin in Monero tauschen möchte.
Ohne vorher auszurechnen wie der Kurs gerade steht.
Oder einfach ich möchte am Ende Monero für 100 Euro haben, was muss ich an Bitcoin inklusive aller Gebühren einzahlen.
Und warum sind eigentlich bei BTC->XMR 5% Gebühren?

I have adapted the German translation and brought it up to date

I just tried it and i can access both clearnet and onion. Although i did that 50 minutes after you write that reply.

I confirm, I am also unable to access the website.

I don't think they have the luxury of hiring enough employers or to operate in a nice building, but obviously, nothing is a good excuse to keep a client waiting for weeks.

DDoSes happen every now and then.

I confirm that currently the clearnet site isn't opening from my location too.