I accidentally sent ETH to the deposit USDC address, within 8 hours they sent me the deposit's private key to recover my funds.
I express my utmost gratitude for the prompt responses and the sweet 0.5% fees!
Topic: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20 - page 36. (Read 30733 times)
Working here again. I even simulated an exchange an generated an orderID. Looks to be fine now.
Affirmative.In case anyone was wondering what led to that, here is the status notice;
Quote from: https://exch.cx/status
26-05-2024 Service outage
One of our core servers had all disks full which resulted into frozen VMs serving some core APIs and cryptocurrency nodes. After a cleanup and resuming VMs, some cryptocurrency nodes became unsynced with their networks due to system time desync while VMs were suspended. We have reset system time on all VMs as well as hypervisor's system time which resolved the problem.
All pending orders (500+) that were stuck during that time were processed.
One of our core servers had all disks full which resulted into frozen VMs serving some core APIs and cryptocurrency nodes. After a cleanup and resuming VMs, some cryptocurrency nodes became unsynced with their networks due to system time desync while VMs were suspended. We have reset system time on all VMs as well as hypervisor's system time which resolved the problem.
All pending orders (500+) that were stuck during that time were processed.
Our BTC aggregated pool along with its inbound UXTO filtering system is currently paused for maintenance and will be restored 1st June. Till 1st June, only BTC from the default pool will be available.
An appropriate alternative to our BTC aggregation pool: ETH from eXch address
An appropriate alternative to our BTC aggregation pool: ETH from eXch address
Hello, I have been trying to reach your support since yesterday and have yet to get a response. I have an exchange from btc > xmr that’s been stuck since yesterday, my transfer has confirmed over 100+ times, XMR has yet to be sent to my wallet.
Order ID - 88d66e***********a (obfuscated for privacy reasons).
EDIT: exchange has just been processed, thank you.
Website down?
I would like to report the same. Both Clearnet and onion site are not loading.Maybe this is the effect of the planned maintenance communicated earlier on?
Working here again. I even simulated an exchange an generated an orderID. Looks to be fine now.
Website down?
I would like to report the same. Both Clearnet and onion site are not loading.Maybe this is the effect of the planned maintenance communicated earlier on?
Website down?
Up this.
It seems that when something works well, there is not much room for discussion
I am not sure that it is clear to me why you have limited capacity here. Do you have too many requests so you don't have time to handle them or are there some software limitations?
It seems that when something works well, there is not much room for discussion
If anybody still has issues just email us - a channel to get a guaranteed answer from us when our website's support ticket requests exceed our daily reply capacity.
I am not sure that it is clear to me why you have limited capacity here. Do you have too many requests so you don't have time to handle them or are there some software limitations?
The recent ETH transaction congestion was resolved this morning and all the support requests made via tickets and emails were answered.
Payout congestion on the Ethereum network (affecting ETH, USDT, DAI and USDC payouts) happen often on eXch and are usually caused when somebody creates an order with a medium gas fee then the recommended network (gas) fee spikes during the deposit confirmation causing the delay in the payout confirmation and for all the subsequent orders. Ethereum is a non-UTXO-based network where a transaction can be confirmed only when the previous transactions from the same address are confirmed. If this situation will repeat too often in future, we will remove the medium fee option for the Ethereum network and enforce a minimum base fee of 20 Gwei on top of the current gas network fee. For now, to prevent your order to be stuck in a such situation, just check our Ethereum address for pending payouts at https://etherscan.io/address/0xf1da173228fcf015f43f3ea15abbb51f0d8f1123
If anybody still has issues just email us - a channel to get a guaranteed answer from us when our website's support ticket requests exceed our daily reply capacity. Due to a higher demand in our service lately, support tickets might get replied with a delay of 24 hours and we will update our ToS soon in this regards.
Payout congestion on the Ethereum network (affecting ETH, USDT, DAI and USDC payouts) happen often on eXch and are usually caused when somebody creates an order with a medium gas fee then the recommended network (gas) fee spikes during the deposit confirmation causing the delay in the payout confirmation and for all the subsequent orders. Ethereum is a non-UTXO-based network where a transaction can be confirmed only when the previous transactions from the same address are confirmed. If this situation will repeat too often in future, we will remove the medium fee option for the Ethereum network and enforce a minimum base fee of 20 Gwei on top of the current gas network fee. For now, to prevent your order to be stuck in a such situation, just check our Ethereum address for pending payouts at https://etherscan.io/address/0xf1da173228fcf015f43f3ea15abbb51f0d8f1123
If anybody still has issues just email us - a channel to get a guaranteed answer from us when our website's support ticket requests exceed our daily reply capacity. Due to a higher demand in our service lately, support tickets might get replied with a delay of 24 hours and we will update our ToS soon in this regards.
Did you try through SimpleX Chat (https://simplex.chat)
They generally don't use Simplex chat that much, except for some developer related issues, this was explanation I received last time I contacted eXch support.Quickest way to receive support is still with support ticker or direct writing to their email address:
Quote
I would be patient with altcoins trading, last time it was some issues with monero, but they should add new update regarding ethereum in status page:
https://exch.cx/status
still stuck for me. good to know that they have communication channels where they can be reached, sadly not for their non vip customers though.
I never got the payout. The support is still silent.
Did you try through SimpleX Chat (https://simplex.chat)
Link
Some good news to the people with the ETH issues:
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
I never got the payout. The support is still silent.
Some good news to the people with the ETH issues:
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
still stuck for me. good to know that they have communication channels where they can be reached, sadly not for their non vip customers though.
Some good news to the people with the ETH issues:
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.
If any of your trades are still stuck please let me know
For almost 24 hours, support has been ignoring. The forum has already reached 3 people with the same problem, and how many are sitting silent. This is clearly not a basic situation.
Yeah I understand. I am just saying that eXch won't run away with your funds; I am not saying that the situation is not problematic at all.
If I understand well, it looks like their ETH software is blocked/congestioned because of a pending low fee transaction.
Their ETH node height is currently "N/A" btw:
This would not be the first time they have an issue with Geth, as per their note on the website:
Quote
-snip -
The Ethereum node software stack that is released as "stable" on the official site currently contains a lot of critical bugs. Random crashes, blockchain desync and even blockchain files corruption happen to our Geth instance at least 2 times per week, which makes this software extremely unstable for the production use. Geth core development team are extremely incompetent and refuse to admit or investigate such bugs while their universal solution is to resync the whole blockchain whenever their product brakes itself (example issue of an unfixed bug). [snip]
The Ethereum node software stack that is released as "stable" on the official site currently contains a lot of critical bugs. Random crashes, blockchain desync and even blockchain files corruption happen to our Geth instance at least 2 times per week, which makes this software extremely unstable for the production use. Geth core development team are extremely incompetent and refuse to admit or investigate such bugs while their universal solution is to resync the whole blockchain whenever their product brakes itself (example issue of an unfixed bug). [snip]
In all cases, we can't do anything else other than waiting an answer from eXch
Uh, sure. I'm on the original site. Support is still silent.
I have myself contacted their support two times; when I did some mistake or to ask question about referrals. They take some time (~24 hours, more or less) to answer but they always answer, there is no reason to worry. I hope your case will be solved asap!
For almost 24 hours, support has been ignoring. The forum has already reached 3 people with the same problem, and how many are sitting silent. This is clearly not a basic situation.
It happened to me too
They are someone who will be able to help how to solve the problem as soon as possible with them
Or someone who knows it has been solved for them in the past
They are someone who will be able to help how to solve the problem as soon as possible with them
Or someone who knows it has been solved for them in the past
Uh, sure. I'm on the original site. Support is still silent.
I have myself contacted their support two times; when I did some mistake or to ask question about referrals. They take some time (~24 hours, more or less) to answer but they always answer, there is no reason to worry. I hope your case will be solved asap!
Money exchange for 8,000 dollars. The exchanger reported that the request was fulfilled. But the money was not received, and the hash transaction does not exist. The money does not exist.
How about a letter of guarantee?The letter has been saved. Support has not responded for over an hour.
If I may ask you, have you submitted a request for exchange on the exch.cx site (Or their onion, which must look just like this --> https://hszyoqwrcp7cxlxnqmovp6vjvmnwj33g4wviuxqzq47emieaxjaperyd.onion/ )?
Considering that you represent the transaction as "money" and in dollars, check that you were not on a phishing page, since exch does not offer exchange with fiat currencies in any form. Of course, if you have a letter of guarantee, there will be no problem processing your transaction.
Uh, sure. I'm on the original site. Support is still silent.
i don't understand whats up with this exchange.
their website says "no delays" but my transactions were stuck for 8 hours and have now been dropped. all because of this 16 hour old outgoing tx with a gas level of 3.8 (!) https://etherscan.io/tx/0x25d134f1cb1b06e35b684ee88d62fac1095e1cdd754e71c5864dda149277615d. they still havent fixed this even after 16 hours, support does not reply to tickets even after 8 hours. how many dozens of people are missing their funds?
where is my money now?
their website says "no delays" but my transactions were stuck for 8 hours and have now been dropped. all because of this 16 hour old outgoing tx with a gas level of 3.8 (!) https://etherscan.io/tx/0x25d134f1cb1b06e35b684ee88d62fac1095e1cdd754e71c5864dda149277615d. they still havent fixed this even after 16 hours, support does not reply to tickets even after 8 hours. how many dozens of people are missing their funds?
where is my money now?
Money exchange for 8,000 dollars. The exchanger reported that the request was fulfilled. But the money was not received, and the hash transaction does not exist. The money does not exist.
How about a letter of guarantee?The letter has been saved. Support has not responded for over an hour.
If I may ask you, have you submitted a request for exchange on the exch.cx site (Or their onion, which must look just like this --> https://hszyoqwrcp7cxlxnqmovp6vjvmnwj33g4wviuxqzq47emieaxjaperyd.onion/ )?
Considering that you represent the transaction as "money" and in dollars, check that you were not on a phishing page, since exch does not offer exchange with fiat currencies in any form. Of course, if you have a letter of guarantee, there will be no problem processing your transaction.
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