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Topic: eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20 - page 32. (Read 30660 times)

hero member
Activity: 504
Merit: 1065
Crypto Swap Exchange
I got the following questions from the German thread:

- It would also make sense to specify in advance that you want to exchange Bitcoin for Monero for 100 Euros or Dollars.
Without having to calculate the current exchange rate.
Or simply, I would like to have Monero for 100 Euros at the end, what do I have to deposit in Bitcoin including all fees?

IMO, he just needs to calculate how much XMR or whatever coin he want and he should use Flat Rate instead of Dynamic Rate, like this the amount he'll receive will be the same as the amount he entered when creating the exchange.

- And why are there actually 5% fees for BTC->XMR?

I will quote eXch:

The service fee increase is a loss prevention mechanism of our exchange and usually only affects highly volatile coins, which in that case was XMR. Don't forget that we don't resell Binance like other swappers, so charging 0.5% which often causes a loss of our own reserves is not always an option.

The first service fee spike for XMR pairs was caused by OKX delisting XMR.

The second service fee spike for XMR pairs was caused by Binance attacking XMR by delisting announcement and price manipulation involving various techniques not obvious to most people (except ones who have been here enough to know how all this speculative market works and has nothing in common with tech)

As a service that provides its own liquidity for trades, we have to protect our liquidity from extreme volatily in order to prevent losing our capital.

If we increase a price by 5% 10% or 22% it means we only do it to protect ourselves from some factors currently affecting the coin's price and not to make extra gains.

We are barely able to make any profits even with a current 5% service fee but it's at least a good (and only) mean of protection against high volatility.

However, we are considering to keep 5% on selling XMR in future because our service is now used by many other services with a purpose of mixing, therefore it's absolutely inconvenient for us to work hard acquiring XMR then give it away for nothing to some other service that makes considerable gains based off our hard work acquiring XMR. Same for users who only use eXch for mixing their BTC through XMR - we don't consider it honest when some of them complain about 5% for the level anonymity they will take from our service without recurring to chaining their funds flow through different services that might cost them far more than just 5% (and who are often eXch's resellers).







I wonder why recently some pairs BTC-XMR for example charge 5% fees on eXch when just few months ago it was 0.5% fee ?
OP does all the pairs will soon be at 5% fee? or it will stay only for ETH-XMR BTC-XMR ?
It's sad this eXch was the best in the industry until it became overpriced just recently..

I understand i just hope this 5% fee will not apply to all the pairs in the future, and it is indeed for re-balancing the liquidity.

A price increase of 5% on XMR won't make us worse for sure, because first of all it's justified and secondly we are the only service offering a set of unique privacy/anonymity options and features.

And no, we do not plan to impose a 5% service fee to other pairs unless it becomes necessary, like it was/is in case of XMR.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
I'm fully aware that service desk costs money (personal and time)
I don't think money is a problem here. They've recently donated quite a lot of money, and there's this:
Bisq is one and the only truly decentralized exchange which we often recommend to our customers without any greed feelings, since our primary goal is not to make money but to defend some cypherpunk ideas instead.
My guess, and that's just a guess: if you're in the privacy business, you can't easily hire people. You'll need to completely trust someone with access to your system. You can't just hire someone from Indeed.

I'm fully aware that service desk costs money (personal and time), but a serious business should meet some reasonable SLAs, at minimum don't celebrate the art of silence. And frankly, a customer shouldn't need to guess why they have trouble to respond to tickets in a timely manner.

You can be reliable and trustworthy for years with your business but you can also drive loyal customers away quite fast.
When I contacted an unknown instant exchanger, they responded within hours. You can't compare Coinbase, I have much higher expectations from small businesses that are personally active on Bitcointalk.
legendary
Activity: 4004
Merit: 2702
@eXch

I got the following questions from the German thread:

Sinnvoll wäre noch die Option im Vorfeld zu hinterlegen das man für 100 Euro oder Dollar Bitcoin in Monero tauschen möchte.
Ohne vorher auszurechnen wie der Kurs gerade steht.
Oder einfach ich möchte am Ende Monero für 100 Euro haben, was muss ich an Bitcoin inklusive aller Gebühren einzahlen.
Und warum sind eigentlich bei BTC->XMR 5% Gebühren?

Translated into English it means the following:

- It would also make sense to specify in advance that you want to exchange Bitcoin for Monero for 100 Euros or Dollars.
Without having to calculate the current exchange rate.
Or simply, I would like to have Monero for 100 Euros at the end, what do I have to deposit in Bitcoin including all fees?

- And why are there actually 5% fees for BTC->XMR?

THX and regards





legendary
Activity: 1680
Merit: 6524
Fully-fledged Merit Cycler|Spambuster'23|Pie Baker
I have adapted the German translation and brought it up to date

Thank you for this observation, Buchi! I did not realize the changes made to OP and I saw them only now, after you made this mention...
As a consequence, I also updated the Romanian version of the thread with the new information from OP.

Having this in mind, I would also like to add this kind reminder, to update their translations, to the other users which translated this thread: safar1980, sabotag3x and blue Snow.



I just tried it and i can access both clearnet and onion. Although i did that 50 minutes after you write that reply.

Now it works for me too... I tried also the reserve domains and they are also functional.
legendary
Activity: 2870
Merit: 7490
Crypto Swap Exchange
I confirm that currently the clearnet site isn't opening from my location too.

I confirm, I am also unable to access the website.

I just tried it and i can access both clearnet and onion. Although i did that 50 minutes after you write that reply.
legendary
Activity: 4004
Merit: 2702
In the course of the little reminder from icopress, I have adapted the German translation and brought it up to date, additionally I have adapted the wrong image/link from F-Droid (in the original thread it is displayed as invalid image).



[ANN] eXch Exchange Tausche direkt ohne KYC BTC / LN / XMR / LTC / ETH / ERC20

I will always try to keep the thread halfway up to date.

.
legendary
Activity: 1680
Merit: 6524
Fully-fledged Merit Cycler|Spambuster'23|Pie Baker
I don't think they have the luxury of hiring enough employers or to operate in a nice building, but obviously, nothing is a good excuse to keep a client waiting for weeks.

That was also my thought. They are doing a lot of work with very few employees, most likely...

DDoSes happen every now and then.

As a plus, if they are facing also DDoS attacks often, they channel most of their resources to deal with these attacks. The situation is not bright at all, indded, both for them and also for the customers.

I confirm that currently the clearnet site isn't opening from my location too.

I confirm, I am also unable to access the website.
legendary
Activity: 2464
Merit: 6688
be constructive or S.T.F.U
Quote
SYSTEM / Sun Jul 7 17:23:11 2024
This question is now on hold, we are working on it to provide a solution.

So someone has at least read my recent replies.


eXch account on the forum was online a few hours ago (i believe it was almost a month since they appeared online), so it seems like someone is finally there.

I agree with most comments about customer support, it must be take seriously, at the same time I do understand that eXch folks are not running an average business, everything that isn't KYC based is always under pressure, I don't think they have the luxury of hiring enough employees or to operate in a nice building, but obviously, nothing is a good excuse to keep a client waiting for weeks.

Hopefully this is the last time they go unresponsive for this long.  
legendary
Activity: 3906
Merit: 6249
Decentralization Maximalist
I confirm that currently the clearnet site isn't opening from my location too. Onion site shows the 503 message.

DDoSes happen every now and then. A couple of pages earlier they wrote that this occurred often on Mondays. Usually after 3-4 hours at most the service is back online.  If it's longer and/or there is another problem they usually write about it on https://exch.cx/status.

PS: For me it got back around 6-7 hours after the outage happened (maybe earlier of course).
legendary
Activity: 1568
Merit: 6660
bitcoincleanup.com / bitmixlist.org
I believe that they have not yet fully resolved the issue with the ETH node that they had at the beginning of June. (Around that time, NotATether ran a swap on the exch platform)

Let me make a clarification - it wasn't a swap, but a payout - at the time of writing, over 0.047BTC (some people made a bunch of BTC-ETH and BTC-XMR swaps).

After the debacle with Tumbler where I lost over 0.033BTC, I obviously wasn't happy with going through delays a second time.

I at least got a message from SYSTEM the other day (whatever that is):

Quote
SYSTEM / Sun Jul 7 17:23:11 2024
This question is now on hold, we are working on it to provide a solution.

So someone has at least read my recent replies.

All they have to do is activate my account so that I can go about my way, not sure why it would take weeks to do that...
legendary
Activity: 2646
Merit: 6681
Self-proclaimed Genius
I can't access the clearnet website right now.
It'll either return with 502 "Bad Gateway" error or wont totally load at all.

But the onion website works although there's intermittent down times.
Sometimes it shows "The connection has timed out" unlike the usual security risk warning that can be skipped.

Is the server being DDOS~ed of something?
legendary
Activity: 2380
Merit: 17063
Fully fledged Merit Cycler - Golden Feather 22-23
Customer support is an highly underrated feature of any service.
Common wisdom:
When everything is good, you don't even care.
When things go south, you are probably already losing a customer, so customer support is not worth the hassle.

Reality is I value a good service when they have a very good customer support.
Think of Amazon.

For an exchange, solving issues in a matter of hours is the best way to retain customers.
legendary
Activity: 3514
Merit: 3585
Crypto Swap Exchange
Such slow response on tickets is rather disappointing and frustrating, too. Not the best way to treat active customers, unless you want to get rid of them. Or, tell me, what is the bigger picture of a non-responsive service desk or support?

I read through some of the recent post and find some of the assumed excuses for being silent a bit amusing. All support personal being on vacation? What kind of business does this? If this were actually the case, they could at least (automatically) first answer your ticket with "we need a break, are on vacation, don't hold your breath, but eventually we'll take care of your ticket, aloha!".
I believe that they have not yet fully resolved the issue with the ETH node that they had at the beginning of June. (Around that time, NotATether ran a swap on the exch platform)

Of course it's not always ideal, but in the past, when I was still using other CEX, Coinbase took 6 weeks to answer my ticket, without resolving the problem for another 3 weeks. Wirex several months, with a support team located in India that didn't give a damn.
Only Binance had reactive support, but that didn't mean that the cases progressed quickly...
These are all bad habits of other exchanges and should not be an example or an excuse. eXch pretends to become a serious player as an instant exchanger, so far they were on the right track, but the slow response to the customer is not what they should adopt from other big exchanges.
hero member
Activity: 504
Merit: 1065
Crypto Swap Exchange
Such slow response on tickets is rather disappointing and frustrating, too. Not the best way to treat active customers, unless you want to get rid of them. Or, tell me, what is the bigger picture of a non-responsive service desk or support?

I read through some of the recent post and find some of the assumed excuses for being silent a bit amusing. All support personal being on vacation? What kind of business does this? If this were actually the case, they could at least (automatically) first answer your ticket with "we need a break, are on vacation, don't hold your breath, but eventually we'll take care of your ticket, aloha!".

I'm fully aware that service desk costs money (personal and time), but a serious business should meet some reasonable SLAs, at minimum don't celebrate the art of silence. And frankly, a customer shouldn't need to guess why they have trouble to respond to tickets in a timely manner.

You can be reliable and trustworthy for years with your business but you can also drive loyal customers away quite fast.

Of course it's not always ideal, but in the past, when I was still using other CEX, Coinbase took 6 weeks to answer my ticket, without resolving the problem for another 3 weeks. Wirex several months, with a support team located in India that didn't give a damn.
Only Binance had reactive support, but that didn't mean that the cases progressed quickly...

So how do you expect eXch, which is only taking 0.5 or 1% on most of their swaps, to offer perfect support when big CEXs such as Coinbase already fail to do so? I say this because in normal circumstances eXch has always replied to me within 2 or 3 days maximum, so if, for example, there's a peak in activity and therefore potential tickets, I'd understand that they could be overwhelmed.

I'm prepared to sometimes have to wait for a ticket to be processed if it gives me access to a swap with no log, no account, no kyc, which supports non-profit projects, and which I know will get back to me sooner or later.  Smiley
hero member
Activity: 714
Merit: 1010
Crypto Swap Exchange
Such slow response on tickets is rather disappointing and frustrating, too. Not the best way to treat active customers, unless you want to get rid of them. Or, tell me, what is the bigger picture of a non-responsive service desk or support?

I read through some of the recent post and find some of the assumed excuses for being silent a bit amusing. All support personal being on vacation? What kind of business does this? If this were actually the case, they could at least (automatically) first answer your ticket with "we need a break, are on vacation, don't hold your breath, but eventually we'll take care of your ticket, aloha!".

I'm fully aware that service desk costs money (personal and time), but a serious business should meet some reasonable SLAs, at minimum don't celebrate the art of silence. And frankly, a customer shouldn't need to guess why they have trouble to respond to tickets in a timely manner.

You can be reliable and trustworthy for years with your business but you can also drive loyal customers away quite fast.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
why would you worry much since their site is functional.
Because NotATether's support ticket has been ignored for a month. If (I'm guessing here) that's because his transaction is stuck, waiting a month is far too long. A working site just means the server is still running. The moment something goes wrong, it's nice to know there's a human behind it who can take action.
legendary
Activity: 3472
Merit: 3217
Happy New year 🤗
You may try though... if you contact them there nothing bad can happen...

It seems they donated recently on SimpleX last June so they might have active support under their link connection but I tried it and installed SimpleX and now it's connecting let see if they are going to accept my connection request.

Like icopress said above why would you worry much since their site is functional.
legendary
Activity: 1680
Merit: 6524
Fully-fledged Merit Cycler|Spambuster'23|Pie Baker
No, I haven't, and according to what paid2 posted above I don't think that is going to help either.

You may try though... if you contact them there nothing bad can happen...



I also do not doubt the exch service, I believe that there are some justified reasons why they are not responsive in this case. However, a month is probably too long a period to solve the problem. I hope that the delay will not cause NotATether too many problems.

I noticed too that, from time to time, they miss answering some posts here, but I am sure this is not happening due to a willing to do so, but, most likely, they have a lot on their head... I believe they are dealing everyday with demands, emails, questions, suggestions, tickets... and this may be overwhelming at some point... Perhaps they also do not have enough personnel to attend all these in a short amount of time...

But they are running this business for more than a decade now, so they did efforts in maintaining their operations and also keep their users. Perhaps having a bit more patience will help...
legendary
Activity: 3514
Merit: 3585
Crypto Swap Exchange
No, I haven't, and according to what paid2 posted above I don't think that is going to help either.
Please don't panic (at least it looks that way.. I think it's only harmful).

I think if eXch is silent, there are reasons for it (and as far as I know, not a single request over the past years has gone unanswered... all cases have been resolved). Moreover, if you remember... I once suspended a campaign for several days because I did not receive a response from eXch for a long time, but despite the silence, their service works automatically, and their reputation is impeccable.
I also do not doubt the exch service, I believe that there are some justified reasons why they are not responsive in this case. However, a month is probably too long a period to solve the problem. I hope that the delay will not cause NotATether too many problems.
legendary
Activity: 1456
Merit: 5874
light_warrior ... 🕯️
No, I haven't, and according to what paid2 posted above I don't think that is going to help either.
Please don't panic (at least it looks that way.. I think it's only harmful).

I think if eXch is silent, there are reasons for it (and as far as I know, not a single request over the past years has gone unanswered... all cases have been resolved). Moreover, if you remember... I once suspended a campaign for several days because I did not receive a response from eXch for a long time, but despite the silence, their service works automatically, and their reputation is impeccable.
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