Honestly I feel like I will never reach 7/7 ever even if I try for like 10 years. It is not so much that I am horrible at it, I just do it "top goal scorers of the better team" method and that's it, nothing more. And even with that, I end up with absolutely nothing most of the time.
Once, I had as low as 1/7 on it, and yes if I was guessing something like a midfield or something or defender then I would understand, but I am literally picking the top scorers of the better team, and 6 of those games ended up with top scorers not scoring. Usually end up with 3 or 4, that is the most common result for me so far in the past year or so that we had it. It is still quite fun though.
Just keep guessing and someday you might get lucky. Predicting goal scorers is not easy but already 2 (or maybe 3) won the top prize so it is feasible.
Even if you don't get 7/7; with some luck you might reach 5/7 or 6/7 which would give you a freebet.
Ever tried to ask their supports or representatives? Some users was able to cash out even without having a verified KYC. Their support could help since you have same scenarios but the different is you need to do KYC.
I was once a participant of Fortunejack's sig camp, and was able to withdraw the balance from my fortunejack's account.
Well I just went into livechat and they said I needed to perform KYC so I did it.