Fortunejack support have such little ability to solve anything of importance in a timely manner. This is a management problem and needs fixing. High rollers don't want their time wasted.
My deposit has a problem
there is a technical issue
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and funds will be credited within some hours
the race is almost over
can you get this done now!
I was one of the first to contact about it, because I was told there was no problem
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unfortunately, I am not able to speed up this issue
why not?
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because it needs time
My transfer has 48 confirmations
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and support agent is not able to affect on the process
it's not a small amount of money
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I understand
who can?
is there a VIP contact you can give that can action this?
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but please understand that technical issues may happen and it needs time to be fixed
I want to play with my money now
there must be someone that can update my account
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I understand but...
as your casino has my funds
I would like to file a complaint
please make sure this is heard by managment
you can send it at
[email protected] Lily avatar
okay , I can make it sure
aren't you support?
is there anyone else I can speak to?
i contacted FJ about this many hours ago and was told it's not a issue
I had to keep pushing until something was done
yes, I am support and at the moment you can talk only with me
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I can assure you that your funds are secure
my understanding is the transaction has 48 confirmations it should be a easy manual adjustment to get the funds
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it just needs time to be fixed
why time?
you seem so sure that this is what's needed
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Usually, technical issues needs time for fixing
but it should take a few secondsfor someone with the ability
I have deposited over 7 BTC to your casino
I want priority when I contact you about a issue
I understand you can't do anything
but I want you to find someone who can
