Dear FortuneJack Casino,
Please keep in mind that despite the fact this case has been reopened as per your request, AskGamblers Complaints Team cannot see much of a progress nor willingness in assisting the player in a prompt manner unfortunately. We believe your team has been given more than enough time to make one more try and get this case resolved eventually. Therefore you are strongly encouraged to schedule the aforementioned Skype call in an urgent manner. If you fail to do that within the next 96 hours, AskGamblers Complaints Team will have no other choice but to consider the case as Unresolved and it will be closed accordingly.
Thank you in advance for your prompt cooperation
FJ seems to be stalling on paying a legit winner. This has been going on since June. As your customer service agent, Robert is horrible. He takes forever to respond to chat or emails and he allows withdrawals to just pend forever.
Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 315. (Read 466825 times)
September 09, 2018, 03:58:30 PM
September 06, 2018, 02:55:30 AM
"Price reflects value over longer periods of time, but in short periods, price reflects many people trying to predict price — The Nature of Value"
- a bit from recent publication on our publishing channels.
Read the full piece here 👇https://medium.com/…/cryptocurrency-gambling-and-prediction…
- a bit from recent publication on our publishing channels.
Read the full piece here 👇https://medium.com/…/cryptocurrency-gambling-and-prediction…
August 28, 2018, 01:41:07 PM
Players are using real balance first and having chance to win big using the real balance (not using bonus). If this case happen and there is no terms about winning using real balance will be forfeited if we request withdrawal before meeting the requirement, so logically your winning wont be lost as per terms only winning amount using bonus money will be lost.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
I think that it is pretty common thing and players usually already know that on everytime they use the bonus code, their game will start using the real money first before the bonus as well. And it can't be forfeit because you start from your balance instead of the bonus. Some of them even try to forfeit it because they can't finish what they start and they are starting to make nonsense thing which is really absurd thing
Indeed it is a common thing if we talk about which balance to be used first, but it is the only site where wagering requirement is started to count when players using bonus balance only. AFAIK other sites does not do the same thing, means that once players start to wager no matter using real balance or bonus balance then it will be counted towards wagering requirement.
This is why above users asking about winning using real balance while at other hand he need to lose his real balance first in order to complete wagering requirement. In short, once players take a bonus then there is no chance to win big with the real balance as even if they win big then they need to lose it first.
Im sorry for missing that part then, so you are saying whenever players take the bonus code, it is a must to lose your initial balance before you can get the wagering counted? So nothing will be counted when you are still playing on your real balance? Then is it better not to use the bonus code, I mean people use that bonus because they want to try their luck and complete the requirement but if they only counted from the bonus then will it just be a pointless thing to get the bonus?
Yes that is how the bonuses work. But if you win big using the real money balance, can you cash everything out, just minus the bonus amount? The terms say yes but like said earlier it just needs to be stated more clearly.
Quote
Requesting a withdrawal of funds before wagering requirements have been met will lead to bonus money being forfeited and all funds won using the bonus money being lost.
August 28, 2018, 03:16:14 AM
Players are using real balance first and having chance to win big using the real balance (not using bonus). If this case happen and there is no terms about winning using real balance will be forfeited if we request withdrawal before meeting the requirement, so logically your winning wont be lost as per terms only winning amount using bonus money will be lost.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
I think that it is pretty common thing and players usually already know that on everytime they use the bonus code, their game will start using the real money first before the bonus as well. And it can't be forfeit because you start from your balance instead of the bonus. Some of them even try to forfeit it because they can't finish what they start and they are starting to make nonsense thing which is really absurd thing
Indeed it is a common thing if we talk about which balance to be used first, but it is the only site where wagering requirement is started to count when players using bonus balance only. AFAIK other sites does not do the same thing, means that once players start to wager no matter using real balance or bonus balance then it will be counted towards wagering requirement.
This is why above users asking about winning using real balance while at other hand he need to lose his real balance first in order to complete wagering requirement. In short, once players take a bonus then there is no chance to win big with the real balance as even if they win big then they need to lose it first.
Im sorry for missing that part then, so you are saying whenever players take the bonus code, it is a must to lose your initial balance before you can get the wagering counted? So nothing will be counted when you are still playing on your real balance? Then is it better not to use the bonus code, I mean people use that bonus because they want to try their luck and complete the requirement but if they only counted from the bonus then will it just be a pointless thing to get the bonus?
August 27, 2018, 10:26:22 AM
Players are using real balance first and having chance to win big using the real balance (not using bonus). If this case happen and there is no terms about winning using real balance will be forfeited if we request withdrawal before meeting the requirement, so logically your winning wont be lost as per terms only winning amount using bonus money will be lost.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
I think that it is pretty common thing and players usually already know that on everytime they use the bonus code, their game will start using the real money first before the bonus as well. And it can't be forfeit because you start from your balance instead of the bonus. Some of them even try to forfeit it because they can't finish what they start and they are starting to make nonsense thing which is really absurd thing
Indeed it is a common thing if we talk about which balance to be used first, but it is the only site where wagering requirement is started to count when players using bonus balance only. AFAIK other sites does not do the same thing, means that once players start to wager no matter using real balance or bonus balance then it will be counted towards wagering requirement.
This is why above users asking about winning using real balance while at other hand he need to lose his real balance first in order to complete wagering requirement. In short, once players take a bonus then there is no chance to win big with the real balance as even if they win big then they need to lose it first.
August 27, 2018, 08:07:55 AM
Players are using real balance first and having chance to win big using the real balance (not using bonus). If this case happen and there is no terms about winning using real balance will be forfeited if we request withdrawal before meeting the requirement, so logically your winning wont be lost as per terms only winning amount using bonus money will be lost.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
I think that it is pretty common thing and players usually already know that on everytime they use the bonus code, their game will start using the real money first before the bonus as well. And it can't be forfeit because you start from your balance instead of the bonus. Some of them even try to forfeit it because they can't finish what they start and they are starting to make nonsense thing which is really absurd thing
August 26, 2018, 10:28:48 AM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
I asked support months ago about this and that should be correct. You have to lose bonus balance first and then wager remaining funds. I never used bonus because of this rule as I don't see point of such bonus, unless support didn't inform me well, which I doubt or they changed something in ToS, which I also doubt.
August 26, 2018, 08:15:22 AM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
You mean to say you can't even withdraw your winnings, not bonus amount? What I knew is you just need to wager 2X amount to withdraw your deposit amount and profit.
If you already made so much profit (from $100 to $2000) then why one need to worry about bouns amount?
Your gambling to make money then whether it comes from bouns amount or your deposit amount doesn't matter right?
I don't know if this is the case, this is what I am wondering. Am I able to withdraw winnings if I don't gamble with any bonus funds? It should be yes but I have a feeling it is a no. It is a stupid setup with bonuses and makes me not take any.
You have the point but indeed there is no clear terms about your main concern. It is only being stated on their terms:
Quote
Requesting a withdrawal of funds before wagering requirements have been met will lead to bonus money being forfeited and all funds won using the bonus money being lost.
Players are using real balance first and having chance to win big using the real balance (not using bonus). If this case happen and there is no terms about winning using real balance will be forfeited if we request withdrawal before meeting the requirement, so logically your winning wont be lost as per terms only winning amount using bonus money will be lost.
Fortunejack should make it clear, so there wont be confusion and accusation because of this unclear terms about the bonus.
August 25, 2018, 09:08:17 PM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
You mean to say you can't even withdraw your winnings, not bonus amount? What I knew is you just need to wager 2X amount to withdraw your deposit amount and profit.
If you already made so much profit (from $100 to $2000) then why one need to worry about bouns amount?
Your gambling to make money then whether it comes from bouns amount or your deposit amount doesn't matter right?
I could say with certainty that You are definitely not reading at all at all, if he cant clear the wagering requirement then he wont be able to withdraw anything at all. It is not a matter about making $2000 out of $100 deposits. Once you take the deposit bonus or some sort of bonus from a gambling site then you will need to clear a wagering requirement before being able to withdraw
I never wagered with bonus amount so don't know how it works. I didn't know that once claim bonus then must meet those requirement to withdraw even our deposited amount.
If that is the case then it is better to gamble with your money instead of going for the bonus unless one just want to gamble for fun and not worried about the deposited money then they will get additional funds to play a game for more time.
August 25, 2018, 09:01:45 PM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
You mean to say you can't even withdraw your winnings, not bonus amount? What I knew is you just need to wager 2X amount to withdraw your deposit amount and profit.
If you already made so much profit (from $100 to $2000) then why one need to worry about bouns amount?
Your gambling to make money then whether it comes from bouns amount or your deposit amount doesn't matter right?
I don't know if this is the case, this is what I am wondering. Am I able to withdraw winnings if I don't gamble with any bonus funds? It should be yes but I have a feeling it is a no. It is a stupid setup with bonuses and makes me not take any.
August 25, 2018, 06:20:54 AM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
You mean to say you can't even withdraw your winnings, not bonus amount? What I knew is you just need to wager 2X amount to withdraw your deposit amount and profit.
If you already made so much profit (from $100 to $2000) then why one need to worry about bouns amount?
Your gambling to make money then whether it comes from bouns amount or your deposit amount doesn't matter right?
I could say with certainty that You are definitely not reading at all at all, if he cant clear the wagering requirement then he wont be able to withdraw anything at all. It is not a matter about making $2000 out of $100 deposits. Once you take the deposit bonus or some sort of bonus from a gambling site then you will need to clear a wagering requirement before being able to withdraw
August 24, 2018, 06:41:22 PM
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
You mean to say you can't even withdraw your winnings, not bonus amount? What I knew is you just need to wager 2X amount to withdraw your deposit amount and profit.
If you already made so much profit (from $100 to $2000) then why one need to worry about bouns amount?
Your gambling to make money then whether it comes from bouns amount or your deposit amount doesn't matter right?
August 22, 2018, 01:38:02 PM
I've never experienced the wagering requirement without a bonus because I usually play a lot before I withdraw. That doesn't seem right either. I like fortunejack though so will continue to play there, but their bonuses seem sketchy.
They seem to do things differently with bonuses than any other casino I've played at. I took a bonus with them once and I played for hours and was up a bunch and then look and see that I had completed 0 wagering requirements for the bonus. I'm still not completely sure this is how it works because it seems so crazy to me, but I guess as long as you use real money to play, it doesn't go towards the wagering requirements. And the casino uses all your real money before it uses your bonus funds.
So if you deposit and get a 100% bonus, you have to lose half your money before you can start contributing to the wagering. Which means if you deposit with a bonus and go on a winning streak, you'll never see that money... unless you can withdraw your winnings just minus the bonus funds.
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
The terms say that if you cancel a bonus, all winnings made using bonus funds would also be removed, but if I'm still playing on my money before dipping into the bonus funds I assume those winnings wouldn't be removed? If this is how it works I am okay with it, but if you can't do that, and also don't start meeting wagering requirements until you lose all of your real money, then it is definitely never worth it to take a bonus there. Taking a bonus would be equivalent to not taking a bonus but deciding to impose 30x wagering requirements on your deposit just for fun.
They seem to do things differently with bonuses than any other casino I've played at. I took a bonus with them once and I played for hours and was up a bunch and then look and see that I had completed 0 wagering requirements for the bonus. I'm still not completely sure this is how it works because it seems so crazy to me, but I guess as long as you use real money to play, it doesn't go towards the wagering requirements. And the casino uses all your real money before it uses your bonus funds.
So if you deposit and get a 100% bonus, you have to lose half your money before you can start contributing to the wagering. Which means if you deposit with a bonus and go on a winning streak, you'll never see that money... unless you can withdraw your winnings just minus the bonus funds.
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
The terms say that if you cancel a bonus, all winnings made using bonus funds would also be removed, but if I'm still playing on my money before dipping into the bonus funds I assume those winnings wouldn't be removed? If this is how it works I am okay with it, but if you can't do that, and also don't start meeting wagering requirements until you lose all of your real money, then it is definitely never worth it to take a bonus there. Taking a bonus would be equivalent to not taking a bonus but deciding to impose 30x wagering requirements on your deposit just for fun.
You get it right already, Fortunejack is indeed has a different terms on their bonus compared to other casinos as you have to lose your initial deposit first before your bets is started to be counted towards wagering requirement. As per terms, only wagering using bonus funds will count towards wagering requirement while in other hand once you claim a bonus then your initial deposit will be used first. It means that it will be useless if you win big with the initial deposit as you need to lose it first. In the case you win big with the initial deposit then you want to forfeit the bonus, I think your winning will be removed as well.
August 22, 2018, 01:01:49 PM
If I deposit and get the 100% bonus can i withdraw winnings if I haven't dipped into my bonus funds yet? so let's say i deposit 500 and get 500 bonus. my total is 1000 and my first slot spin i win 500. could i withdraw 1500 and just the 500 bonus is taken out, so i would have a total withdraw of 1000?
I think you missed another important rule to read. In FJ site if you want to withdraw then you have to wager at least 2X times of your deposited amount.
That means - if you deposit $500 then you must wager at least $1000 before you can withdraw even your deposited amount.
For the bonus amount, I think you need to read the promotion page for the wagering requirement because I don't think the site will allow you to withdraw bonus amount just for 1X wagering.
Yes, this is indeed true, but usually every site have their own wagering requirement towards their bonus withdrawal and here what FortuneJack saying on their terms of service in case you guys do not know it
Quote
the rollover requirement for the bonus
will be 40x.
I've never experienced the wagering requirement without a bonus because I usually play a lot before I withdraw. That doesn't seem right either. I like fortunejack though so will continue to play there, but their bonuses seem sketchy.
They seem to do things differently with bonuses than any other casino I've played at. I took a bonus with them once and I played for hours and was up a bunch and then look and see that I had completed 0 wagering requirements for the bonus. I'm still not completely sure this is how it works because it seems so crazy to me, but I guess as long as you use real money to play, it doesn't go towards the wagering requirements. And the casino uses all your real money before it uses your bonus funds.
So if you deposit and get a 100% bonus, you have to lose half your money before you can start contributing to the wagering. Which means if you deposit with a bonus and go on a winning streak, you'll never see that money... unless you can withdraw your winnings just minus the bonus funds.
Let's say you deposit 100 and get a 100% bonus so you have 200 to play with. You start playing and winning and never dip below 100 into your bonus funds, and now you're up to 2000. No matter how much you play, you can't withdraw until your balance goes below 100. Only then will the wagering requirements start. So you'd have to go from 2000 to 100, then play with 30x wagering before you can withdraw.
The terms say that if you cancel a bonus, all winnings made using bonus funds would also be removed, but if I'm still playing on my money before dipping into the bonus funds I assume those winnings wouldn't be removed? If this is how it works I am okay with it, but if you can't do that, and also don't start meeting wagering requirements until you lose all of your real money, then it is definitely never worth it to take a bonus there. Taking a bonus would be equivalent to not taking a bonus but deciding to impose 30x wagering requirements on your deposit just for fun.
August 22, 2018, 07:58:49 AM
FortuneJack Reads is our new educational initiative about crypto!
The second article to offer you is about Cryptocurrency, Gambling and Prediction Markets.
FortuneJack Reads will be a collection of articles published on our blog, concerning recent big topics of the crypto world.
Read article here: https://fortunejack.com/blog/article/cryptocurrency-gambling-and-prediction-markets
The second article to offer you is about Cryptocurrency, Gambling and Prediction Markets.
FortuneJack Reads will be a collection of articles published on our blog, concerning recent big topics of the crypto world.
Read article here: https://fortunejack.com/blog/article/cryptocurrency-gambling-and-prediction-markets
August 22, 2018, 01:37:55 AM
If I deposit and get the 100% bonus can i withdraw winnings if I haven't dipped into my bonus funds yet? so let's say i deposit 500 and get 500 bonus. my total is 1000 and my first slot spin i win 500. could i withdraw 1500 and just the 500 bonus is taken out, so i would have a total withdraw of 1000?
I think you missed another important rule to read. In FJ site if you want to withdraw then you have to wager at least 2X times of your deposited amount.
That means - if you deposit $500 then you must wager at least $1000 before you can withdraw even your deposited amount.
For the bonus amount, I think you need to read the promotion page for the wagering requirement because I don't think the site will allow you to withdraw bonus amount just for 1X wagering.
Yes, this is indeed true, but usually every site have their own wagering requirement towards their bonus withdrawal and here what FortuneJack saying on their terms of service in case you guys do not know it
Quote
the rollover requirement for the bonus
will be 40x.
August 21, 2018, 09:48:04 PM
If I deposit and get the 100% bonus can i withdraw winnings if I haven't dipped into my bonus funds yet? so let's say i deposit 500 and get 500 bonus. my total is 1000 and my first slot spin i win 500. could i withdraw 1500 and just the 500 bonus is taken out, so i would have a total withdraw of 1000?
I think you missed another important rule to read. In FJ site if you want to withdraw then you have to wager at least 2X times of your deposited amount.
That means - if you deposit $500 then you must wager at least $1000 before you can withdraw even your deposited amount.
For the bonus amount, I think you need to read the promotion page for the wagering requirement because I don't think the site will allow you to withdraw bonus amount just for 1X wagering.
August 21, 2018, 07:45:23 PM
If I deposit and get the 100% bonus can i withdraw winnings if I haven't dipped into my bonus funds yet? so let's say i deposit 500 and get 500 bonus. my total is 1000 and my first slot spin i win 500. could i withdraw 1500 and just the 500 bonus is taken out, so i would have a total withdraw of 1000?
August 21, 2018, 07:38:24 AM
💪 Claim your LADIES LOOT BONUS to celebrate Women's Equality Day! 💪
💥 No matter who you are, everyone can double their deposit anytime between now and the 27th. 💥
👑 Get a 100% Bonus up to 500 mBTC + 50 Free Spins! 👑
💥 No matter who you are, everyone can double their deposit anytime between now and the 27th. 💥
👑 Get a 100% Bonus up to 500 mBTC + 50 Free Spins! 👑
August 20, 2018, 04:02:34 AM
Is the 30BTC code for 30 BTC worth of spins? 
I dont think so, it is just too good to be true if the free spins worth 30BTC. As what I know, free spins has no exact value. Players may win big or even win nothing from it, and of course there is still wagering requirement if we win something from the free spins.
I tried to look for more info about this 30BTC code, but I got nothing on the site under the promotions tab.
I believe there is no code like this because if they do have some promotion, everyone will be noticed by their email. I wont say that freespin is not have any value because whether you win or not depends on your luck as well, I think someone ever manage to have this payout before by completely achieve their wagering requirement before
Btw if you got huge payout from slots, I think it is not that much to complete your wagering requirement, just need to be patient and luck, may be some strategy will workout too
in just your common sense you will able to know that free spins doesn't really have that big value for you to get serious. If you can complete wager requirement and cash out then its your lucky day but mostly
do fail out on this matter.
Yes, already know this, and yet you still explained it because with cost of 30 btc you might get a good payoutn as well and tend to finish the achievement too. Anyway to have some free spins is still worth instead of nothing at all. But I mean how much is that freespins, lets say 20-25 freespins, although it uses lowest bet, when you hit the jackpot, you can hit huge amount as well. If I remembered it well, I ever hit 1 btc with just 3 hits but it is only on demo so it just luck that still play on the role
Jump to: