Time to switch into a newer phone instead? With a decent connection, I have no problem loading the site to be honest. Im not even a geek with high end smartphone just some decent Samsung Smartphone. If they feel like there isnt much access to the mobile site then it shouldnt be there in the first place because it would be a waste of resources.
It shouldnt have but when there is less people than what they expect to access the site via mobile then it shouldnt be there. It might not be wasting resources according to us but they might have a different view on that. Also do check your connection when you access a site because that could also be the main problem for your issue
Do you ever access the mobile site before the updated version? As far as I know the last mobile site was nothing close to the previous version of the site as well. It is a mobile version and it doesnt have to follow the current version of the site, that is why we called it mobile site which means it is complete different and easier to load than the current