Hope you are having a good day, everyone.
FJ,
After my above post, you have replied to other post but looks like you missed to answer my above question. Could you please help to clarify my above questions and I believe it will help to many other people also what are those cases you guys are delaying withdrawals so that we can avoid those things to do.
Hello,
klfNo, it is not true and I have not mentioned anywhere that EVERY withdrawal needs manual confirmation, so obviously, it will not be mentioned on our site either.
Withdrawals are instant, but Blockchain confirmation might take from 5 to 10 minutes.
Manual confirmation is needed from our side when a transaction is unusual and our group of safety and fraud monitoring thinks it is important to investigate further.
In your case, you were talking about less than 0.1 BTC amount withdrawals, which is not an unusual amount, so it would not get delayed because of further investigation. If you had or have a problem with less than 0.1BTC withdrawals, again, it is suggested to contact our support team right away and get detailed information from them.
Also, if you want an example of unusual case where a withdrawal was delayed review the page 190 of this thread with mark197's issue.
Unfortunately, I can not discuss the security steps we take to identify fraud or unusual transactions, I hope you understand.
BCTHello,
What are those threats all about? :)
Kindly, refrain from making any false accusations. We are not stealing anyone's referrals.
Allow some time for our affiliates team to get done with the account details and affiliates page for your own better experience.
Meanwhile, instead of making a thread, make sure to e-mail
[email protected], I am sure they will give you the information and ETAs you are looking for.
BitinityHello,
If there still is a problem with a mobile version e-mail our support team so our developers can fix it as soon as possible.
Unfortunately,
[email protected] is nonfunctional at this time.
onnz423alt
Hello, thank you for your interest.
I am not exactly sure why the mentioned game was removed, but will find out the reason and let you know as soon as possible.
Do not hesitate to ask here in this thread or through private messages if any other questions arise.
Regards,
Natalie