Yeah for sure.. There's no doubt something going on their. Possible some runner runner type of stuff, that movie where the site is a total scam and every time someone deposits they just pocket that money and only keep a tiny amount of money on the site to cover whatever small withdraws they have to and pocket the rest until one day they just shut it down and we're all f**ked. I don't know how else to explain the witholding of 10 Mbtc?
and even worse.. Much worse is what they did with my vip achievement... This is what happened:
A while ago I recieve an email saying congradulaions you've reached some new vip level... As a reward you'll be recieve get a bunch of free spins, 3 rounds boosted keno, a 2 btc guarenteed poker ticket, 41% affiliate income, 3.2 dice loss back, 40% poker rake back, among other things..
A week goes by and I still don't see anything in my account so I contact support inquiring why they haven't added yet.
I repeat that for week after week after week with 0 progress
Now months later finally they closed the case... They award me 4.5 Mbtc... 30 spins at .0000015... I've deposited thousands and thousands of dollars here I couldn't believe it I have never experienced any establishment having less loyalty to their customers..
And they don't see the problem with it and they are trying to say it's old now the games changed..
But am I crazy or is it fair to:
Set a certain requirements for someones deposits and offer rewards to incentivize them to spend and spend more..
Then when the person gets there and Are told they have completed their part of the deal and then do absolutely nothing... It sounds like a scam to me, a big part of the reason I spent the money I did was because of the guarentee of these perks.. They straight up lied to me to get me deposit and then totally screwed me over and took my money and ran...
And the reason I said that runner runner thing earlier (besides witholding payouts) is the ridiculious assumption that 4.5 Mbtc would be proper compensation... They obviously know they're in the wrong here and the only reason they even took any action at all is because I finally told them that I was going to file a complaint at askgambler because I wanted to have a 3rd party determine what is fair to recieve now that one of the games has changed.. I did the math and just on the bet back alone I should've recieved atleast 30 Mbtc.
I've even been telling them I'm not even looking for even compensation. Just something realistic for the situation. I was just refused when asking to add 70 spins to make it an even hundred and a whopping 14 Mbtc...
Sorry for the novel guys but I just don't want other people to make the same mistake as I in dealing with this site. I strongly suggest to avoid giving them your money because i promise you they'll do everything they can to avoid giving you money in return..
I'd recommend Bitzino and cloudbets okay or atleast that's where I'm typically at but for sure I definitely more than reqamend avoiding fortunejack at all cost
http://m.imgur.com/bDQnfp4Dear FRANKD908,
First of all, we would like to emphasize that the offer you received is dated from March, as can be seen on the screenshot and you only responded in October. You were explained that multiple updates were made and that the offer given to you was no longer available in October. Also, VIP membership criteria has changed since, and you were no longer qualified for status as you did not accept our offer when it was made.
Later, you requested 50 free spins as a compensation for the disappointment, we decided to credit you with 30 free spins to which you seemed very unsatisfied, but you did use them anyway. While playing with free spins credited, you faced an issue due to glitch of the game, and after the thorough investigation with GameArt provider (screenshot attached), you were compensated 100 mBTC instead of 0.15mBTC, which you deserved in reality.
You were very happy and grateful (see screenshot attached) and we asked you to remove the complaint from AskGamblers to avoid complications, to which your answer was that you would do so if we credited two of your other accounts (on which you claimed that were your friends accounts) with free spins.
We previously credited multiple of your accounts with free spins, while users are eligible for free spins only once per offer (Terms and Conditions Act 9.2). But, you continued creating new accounts and abused the bonus multiple times.
Already aware of the fact that you would not receive the free spins again, as it was violation and abuse of promotions T&C, you contacted us from other accounts anyway, insisting on free spins credit. Based on the promotions T&C, we do have right to neglect any promotions offering based on FortuneJack's Promotions T&C:
"Fortunejack reserves the right to exclude players from any and all promotions if we have reason to believe they are abusing bonus offer."
You received free spins on at least 5 accounts in total. Please see the attached screenshot for the list of your accounts on FortuneJack, and together with it, please review FortuneJack terms and conditions act 9.2.
Based on screenshots and explanations provided, we claim this complaint to be inadequate and based on abuse of FortuneJacks’ T&C. As a proof of our statements and further reference, please go to
http://imgur.com/a/lugrb Best Regards,
FortuneJack Team
