Because our policy is that we require a Bitcoin signed message linked to the account as absolute proof and a lot the evidence you have given does not match the account.
Sorry but to me it looks pretty clear that
- He is the rightful owner of the account (my personal opinion here)
- A single user can't do much to make an ISP/email provider change it's policy to match whatever config you have, causing the bounce
- You are hiding behind your policy and not giving the user any way to actually get his account back while any new transaction from said bitcoin adress could prove ownership as well.
So TheQuin, what kind of information would you accept in lieu of said signed message?
DavPassion certainly has a point with his old articles and the used reflink.
Edit: I also agree with the attitude issue. Can't do much about that part tho. But feeling not understood can make people get frustrated very quickly. Just consider the fact he doesn't speak english. You obviously do. So have some understanding regarding that.
French:
le pire de tout c'est qu'il dit que c'est pas mon compte alors qu'il me répond à mon adresse émail et qui est bien sur la même que mon compte....
et il a eu toute les preuves qui lui fallait alors la la nouvelle excuse c'est que j'ai pas dit le bon nombre de filleuls, mort de rire excusez moi de pas allez tout les jours sur mon compte freebitco....
Et puis la personne me reproche de m'énervé, excuse moi sa fait au moins 1 mois que je cours après lui pour récupéré mon compte, pour rappel il ne ma jamais répondu par émail, facebook et twitter, il répond seulement depuis que j'ai mis mon affaire sur la place public de ce forum... bizarre pour quelqu'un de soit disant honnet
ENG:
the worst of all is that he says it is not my account while he answers me at my email address and which is of course the same as my account ....
and he had all the evidence he needed then the new excuse is that I did not say the right number of godchildren, died of laughter excuse me for not going every day to my freebitco account ....
And then the person accuses me of pissing me off, excuse me it's been at least 1 month that I run after him to get my account, as a reminder he never replied to me by email, facebook and twitter, he only replied since I put my case in the public place of this forum ... weird for someone supposedly honest