Topic: ⚠️ Freewallet: the scam project that threatens thousands of customers (Read 1701 times)

I understand your feelings perfectly. Unfortunately, many users have encountered a similar problem. If Freewallet were a decent, legitimate service, they would respond to every complaint. Thus, they could nullify any negative comments addressed to them. But look how many different tickets I mentioned in this and neighboring topics. And everywhere - only ignore and unsubscribe from Freewallet support.

any one can help me : https://bitcointalksearch.org/topic/--5439160


Hello
I am writing to report a serious issue involving the website "app.freewallet.org," which is operating as a fraudulent entity. This company has been scamming users and stealing their money, including my own, for over a year. I believe the situation has become urgent, and I am seeking your assistance in addressing it.

The issue began when my cryptocurrency wallet was locked by the platform, and they requested that I complete their Know Your Customer (KYC) process. I provided all the requested documents and even participated in a Skype call, yet the company continues to demand additional paperwork and information. This request is becoming increasingly unreasonable, especially considering that I am not able to provide certain personal information on behalf of my clients, as they do not have to disclose this to me.

Despite providing everything they asked for, including proof of the sources of my funds (even though I am not legally required to), the company has continuously rejected my submissions. They have not explained the exact reasons for the rejections, which only deepens my concern.

This situation has severely impacted my health and well-being. I have worked tirelessly for nearly three years to collect the amount of cryptocurrency involved — specifically, 1.59393953 BTC — and I am devastated to see it locked away by this fraudulent platform. The stress of this situation has worsened my health and life in general.

Upon researching the company online, I found that I am not the only victim of this scam. A simple Google search of “freewallet scam” reveals that hundreds of other users have faced the same issue, with many reporting similar experiences of their funds being held hostage by endless KYC requests. You can easily verify these reports through online sources.

Furthermore, I have informed the company of my difficult circumstances, as I am based in Syria, where the ongoing war has made my situation even worse. Despite this, they have shown no understanding or empathy.

I have screenshots and additional evidence of my interactions with the company, which I can provide upon request. I urge you to take immediate action to investigate this matter and assist me in recovering my funds.

This issue is critical to me, as it involves both my financial livelihood and my health. I would greatly appreciate your prompt attention and support in resolving this matter.

Thank you for your time and consideration.

Sincerely

Great news for all users whos wallets are blocked!
A few months ago, one of the victims filed an official complaint with the local police (unfortunately, I cannot name the exact country without the client’s permission, but this is not in Europe). We also sent our appeals and additional information on the case. As a result, law enforcement officers began an investigation and during the process Freewallet paid the victim the illegally “blocked” money!

It took several months, but the client received the coins back. Moreover, the investigation is ongoing and we hope that it will lead to the arrest of the application administration. In any case, if you encounter KYC fraud, file a police report. You can do it yourself, or ask us for help.

Thanks, yes, that's true.
But if you are Elon Musk, you dont have to worry about any scams. Freewallet and other similar services will let you withdraw coins as soon as they realize who you are.
But if we talk about usual people, some of them cant withdraw assets even after several years (!) of "verification"

Elon Musk once tore into them - https://news.bitcoin.com/musk-shoots-down-crypto-wallet-app-freewallet-after-it-tried-to-ride-his-dogecoin-fame/

I do not know much about Freewallet but I am in no doubt scammers will always scam and many of those that did not intend to scam when they started their businesses could easily get tempted. For those reasons, everybody should be keeping their coins safe with no third party having access to them.

I checked the link (freewalletscam website mentioned by the OP) but it does not work. It is a pity he did not post in the forum again after creating this thread but I suppose the most important thing for him was thankfully he does not seem to have been selectively scammed and was just posting a warning others about the Freewallet scam.

Their selective KYC/AML check scam has been going on for years. The authorities need to arrest those responsible.  I think there is a group action against them but I haven’t checked the status of it in a while.

https://medium.com/@frwttruth/one-more-case-of-freewallet-scam-3e78460572d1
One more case of Freewallet scam
If this application were trusted, would there be so many victims of such a scheme?
But the administration may well prove that this is just a misunderstanding. Unblock all clients' accounts. Give the opportunity to transfer coins to another wallet. Not a single blockchain specifies any KYC/AML verification obligations in its rules! Your service does not have any licenses! On what basis do you block accounts?

I partly agree with you. The indifference on the part of law enforcement officers from different countries shows that they are not very interested in investigating crimes involving cryptocurrencies. With the technology available today, it is not difficult to find the owners of the application, but so far it has only been possible to send requests in 2 countries.

Unfortunately, this is one of the "benefits" of having a company that operates exclusively online and that uses its terms of service to harass clients in order to get them to give up their funds. I wouldn't even be surprised if there might be some kind of state element behind everything that is trying to convince people that cryptocurrencies are a big scam - and anyone who has such a bad experience with FW will probably not even try to try another wallet.

This is the genius of their trick. The terms of service directly state that the user is aware of the company’s right to block any account for any period and require any documents for identification. Honestly, if I were a law enforcement officer, I would also look at such rules and say “okay, you yourself voluntarily agreed to this? What are the complaints against Freewallet?”
But on the other hand, we understand that this is just an excuse to block accounts, right? Above, I have already shown the story of a client who provided scans of documents, video interviews via Skype, etc. for KYC. And what? His wallet is still frozen. Hey, Freewallet. Look at the correspondence with a client named Stan? Didn't he give you screenshots and photos of all the documents. Isn't what you are doing a scam?

From a business perspective, FW has complete freedom to set whatever conditions they want and enforce them in the way they want, regardless of how harsh it sounds and how it affects their customers. What is most surprising is the fact that no one can or does not want to put an end to them, as if they are not actually doing anything wrong in all this.

It seems to me that they are implementing a tactic called "everyone is guilty until proven innocent".

Well they are present on bitcointalk.
Ok.
Freewallet often claims that all situations with KYC are just because Freewallet follows some "legal terms".
Ok.
Here is another story of a client being scammed by Freewallet
https://medium.com/@frwttruth/cfe44cea3b2e
We removed all private data but if Freewallet wants so they definetely can find what client we are talking about

Unblock this client’s wallet. This is elementary, and you can immediately proudly announce yet another ridiculous accusation.

But as long as this user’s wallet remains blocked, like the accounts of hundreds of other clients, we will continue to confidently assert: Freewallet uses KYC just as an excuse to steal your assets!

I do not think they are following this topic and if they had an account here then we could think about the following. And the more important thing is that if you have any contact with them then better contact with them. Though I think they will not provide any positive response if they are really scammer.

https://medium.com/@frwttruth/another-victim-of-freewallet-actions-8e33dff5706d

Another story of a user being scammed by Freewallet

Dear Freewallet employees. I know you are following this topic closely. You write complaints that we are supposedly engaged in phishing mailings and deception (although what kind of phishing are we talking about at all). However, it doesn't matter. Come on, prove that this is all just a misunderstanding. Unblock the victim’s wallet (I’m sure you can easily find the ticket number from the text of the correspondence).

Refute our statement that you are just scammers who are blocking client assets under the pretext of KYC.

Great news! One of the victims of the Freewallet scam managed to withdraw coins after six months of being ignored!

https://medium.com/@frwttruth/c7a1e23f8b78

After the victim warned Freewallet's administration of a potential police report and posted negative reviews, the company finally allowed him to withdraw his assets. This suggests that Freewallet’s administration may indeed fear legal action and public scrutiny. We recommend that anyone facing similar issues follow the same approach—file complaints and share their experiences to expose Freewallet's actions!

We would like to appeal to all those affected, especially those who are US citizens. Today, most American states have passed laws that strengthen measures against online fraud, including crypto scams. This is your chance to stop Freewallet

https://freewalletreviews.org/countries-organizations/

Here is a list of federal authorities to which you can contact with a complaint (by email or via an online form). Please take 10-15 minutes to help us stop scammers!

I do not agree that filing complaints, abuses, or calling the police is a waste of time. Moreover, you can even find cases here on the forum where users managed to withdraw coins after their problem became public. Any publication of your story already increases the chances of returning the coins. The same applies to official statements about a crime.
Believe me, you only need to spend 10 minutes a day. But if every victim does this, then the problem can be solved!

Does anyone really want to waste time on something that will not bring results? the police are inactive. they do not even respond to statements about crimes committed offline. It’s foolish to hope that they will want to search the Internet for some unknown scammers

By the way, I see a lot of readers and those who left comments in this thread. But unfortunately, there are very few active users who leave complaints and take other actions against Freewallet. If you have a couple of minutes, we would be grateful if you could take the short survey. It is anonymous and will help you understand why many victims are not ready to do anything to block Freewallet and get their coins back.
https://freeonlinesurveys.com/s/boSXtZ00
Thank you!