Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! - page 4.

charlie987

newbie

Activity: 29

Merit: 0

Hello everyone,

i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.

I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.

But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....

Please freewallet team, help me with this issue, it is really taking to long....

Freewallet

member

Activity: 554

Merit: 11

Hello r34tr783tr78,

Thank you for changing the feedback.

r34tr783tr78

sr. member

Activity: 481

Merit: 268

Quote from: Freewallet on September 11, 2018, 03:11:55 AM

Quote from: r34tr783tr78 on September 10, 2018, 06:53:16 PM

The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.

Hello r34tr783tr78,

As the service provider, we do have the right to take the operations on users' accounts we deem necessary at our own discretion especially when it comes to safety of funds.
We are fully committed to settling the mentioned issue within the nearest possible time.
Unfortunately, the documents provided by a customer belong to different persons.

The investigation is in progress.

Quote from: Freewallet on September 12, 2018, 07:45:21 AM

Hello fx911,

As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification.

Quote from: Freewallet on September 13, 2018, 07:20:27 AM

We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure.

Unfortunately, we don’t understand a word of your long message

These answers seem abusive and scamish. I wouldnt trust you a cent. But since you returned the money I changed my feedback from negative to neutral. You ended up with more negative publicity and lost a customer. Congratulations.

r34tr783tr78

sr. member

Activity: 481

Merit: 268

Quote from: fx911 on September 22, 2018, 10:18:16 AM

thank you always support !
them finally get back my bitcoin ! that's good news ,
but i still say , this is very terrible encounter ! blocked my account just need one second ! but i get back my money wasted 22 days .
i never use this wallet again !
and , thank you again ! if not your support me , maybe i can't get back my money !

I'm glad if I helped you. All the best.

Freewallet

member

Activity: 554

Merit: 11

Hello r34tr783tr78,

We highly appreciate your selection: we could not do better.

Going through these claims, we've found that EACH PARTICULAR reported issue has been resolved!

https://bitcointalksearch.org/topic/freewalletorg-is-a-scam-2322342
Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client
https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724f

https://bitcointalksearch.org/topic/freewalletorg-scam-dont-use-any-of-their-ios-or-android-app-1964190 speculations around the event when customers checked their wallet balances on the blockchain explorer and found out the funds aren't there. In fact, funds were moved to the "cold storage" and no actual loss occurred.

https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350 - the refund was made
https://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/ - the topic starter's brother has received his funds back. Unfortunately, the thread is archived.

https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/ - see the above comment about a misunderstanding with our cold storage address.

https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/ - see the resolution comment:

As of now, /u/tannerswims, was able to successfully access and move his funds.
https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/ - case solved (it is the same case that was mentioned above: https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350)

https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/ - case resolved, see the edit

https://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/ (it is the same case that was mentioned above: https://bitcointalksearch.org/topic/freewalletorg-is-a-scam-2322342) Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client
https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724f
https://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/ - the complaint about our fees - see our answers
https://www.reddit.com/r/Bitcoin/comments/6gv59o/freewalletorg_scam_they_stolen_millions_of_users/ - the topic starter has apologized for his misinterpretation ; his funds are safe.

As an active service on the volatile market, we receive a great number of complaints. That's natural: people are worried when it comes to money that is not physically available.

BTW, the issue of fx911 was resolved on Sep 22: his account has resumed all operations in full.

fx911

newbie

Activity: 28

Merit: 0

Quote from: r34tr783tr78 on September 22, 2018, 07:09:57 AM

thank you always support !
them finally get back my bitcoin ! that's good news ,
but i still say , this is very terrible encounter ! blocked my account just need one second ! but i get back my money wasted 22 days .
i never use this wallet again !
and , thank you again ! if not your support me , maybe i can't get back my money !

r34tr783tr78

sr. member

Activity: 481

Merit: 268

Freewallet

member

Activity: 554

Merit: 11

Quote from: fx911 on September 20, 2018, 10:21:03 PM

Quote from: Freewallet on September 20, 2018, 03:32:08 AM

Quote from: fx911 on September 19, 2018, 08:03:42 PM

Quote from: Freewallet on September 19, 2018, 02:57:06 AM

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

your are company ask me taken with the "attention" images , that's unreasonable !!!
if your company do any criminal behavior , your can say that's users behavior , not your !!
that's 100% scammer ! what's your purpose ?? forcing users provide this images ??
I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !!

Hello John,

We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you.
Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11).
Please consider our request again and complete the verification procedure as per steps offered by our agents.
Thanks.

i already send my bill information to you !!
please no more excuse !!

Hello John,

You've sent the requested documents a few hours ago.

We'll need reasonable time to translate and verify the information. Thank you for your patience and understanding.

fx911

newbie

Activity: 28

Merit: 0

Quote from: Freewallet on September 20, 2018, 03:32:08 AM

Quote from: fx911 on September 19, 2018, 08:03:42 PM

Quote from: Freewallet on September 19, 2018, 02:57:06 AM

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

your are company ask me taken with the "attention" images , that's unreasonable !!!
if your company do any criminal behavior , your can say that's users behavior , not your !!
that's 100% scammer ! what's your purpose ?? forcing users provide this images ??
I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !!

Hello John,

We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you.
Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11).
Please consider our request again and complete the verification procedure as per steps offered by our agents.
Thanks.

i already send my bill information to you !!
please no more excuse !!

Freewallet

member

Activity: 554

Merit: 11

Quote from: fx911 on September 19, 2018, 08:03:42 PM

Quote from: Freewallet on September 19, 2018, 02:57:06 AM

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

your are company ask me taken with the "attention" images , that's unreasonable !!!
if your company do any criminal behavior , your can say that's users behavior , not your !!
that's 100% scammer ! what's your purpose ?? forcing users provide this images ??
I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !!

Hello John,

We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you.
Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11).
Please consider our request again and complete the verification procedure as per steps offered by our agents.
Thanks.

fx911

newbie

Activity: 28

Merit: 0

Quote from: Freewallet on September 19, 2018, 02:57:06 AM

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

your are company ask me taken with the "attention" images , that's unreasonable !!!
if your company do any criminal behavior , your can say that's users behavior , not your !!
that's 100% scammer ! what's your purpose ?? forcing users provide this images ??
I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !!

Freewallet

member

Activity: 554

Merit: 11

Hello John,

Sorry to see you are suffering from this time gap.

Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.

fx911

newbie

Activity: 28

Merit: 0

Quote from: r34tr783tr78 on September 17, 2018, 08:43:57 AM

OP don't give up on your money. Keep fighting.
Alvin Hagg and it seems also his wife Hanna Hagg are the owners of freewallet.org
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb
Try to contact alvin directly. There is a half picture of him on the Internet. Someone scammed received his money by contacting the Interpol.
More accusations against freewallet.org
https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350
https://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/
https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/
https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/
https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/
https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/
https://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/
https://www.reddit.com/r/ethereum/comments/4jmk1g/warning_to_1000_users_of_ethereum_wallet_by/
https://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/
https://www.trustpilot.com/review/freewallet.org

thanks a lot ! that will very helpful with me !
i will sue them company ! that's forcing me provide them taken with the "attention" images,
that's images link : https://imgur.com/a/75RU5Nh
if them do any criminal behavior , them can say that's users behavior , good excuse !
To provide users with information that facilitates their crimes ！

fx911

newbie

Activity: 28

Merit: 0

Quote from: Freewallet on September 18, 2018, 03:50:23 AM

Quote from: r34tr783tr78 on September 17, 2018, 08:43:57 AM

OP don't give up on your money. Keep fighting.
Alvin Hagg and it seems also his wife Hanna Hagg are the owners of freewallet.org
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb
Try to contact alvin directly. There is a half picture of him on the Internet. Someone scammed received his money by contacting the Interpol.
More accusations against freewallet.org
https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350
https://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/
https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/
https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/
https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/
https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/
https://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/
https://www.reddit.com/r/ethereum/comments/4jmk1g/warning_to_1000_users_of_ethereum_wallet_by/
https://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/
https://www.trustpilot.com/review/freewallet.org

r34tr783tr78, we are working on John's case; however, so far, he has never provided us with the documents requested in the second row.

i currently preparing your ask electricity bill or home phone bill !! that's need time !!
your reply me email need 2 days , of course i need time to print your ask information !!!

Freewallet

member

Activity: 554

Merit: 11

Quote from: r34tr783tr78 on September 17, 2018, 08:43:57 AM

OP don't give up on your money. Keep fighting.
Alvin Hagg and it seems also his wife Hanna Hagg are the owners of freewallet.org
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb
Try to contact alvin directly. There is a half picture of him on the Internet. Someone scammed received his money by contacting the Interpol.
More accusations against freewallet.org
https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350
https://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/
https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/
https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/
https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/
https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/
https://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/
https://www.reddit.com/r/ethereum/comments/4jmk1g/warning_to_1000_users_of_ethereum_wallet_by/
https://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/
https://www.trustpilot.com/review/freewallet.org

r34tr783tr78, we are working on John's case; however, so far, he has never provided us with the documents requested in the second row.

r34tr783tr78

sr. member

Activity: 481

Merit: 268

OP don't give up on your money. Keep fighting.
Alvin Hagg and it seems also his wife Hanna Hagg are the owners of freewallet.org
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb
Try to contact alvin directly. There is a half picture of him on the Internet. Someone scammed received his money by contacting the Interpol.
More accusations against freewallet.org
https://bitcointalksearch.org/topic/freewalletorg-smart-scammers-dont-trust-them-3061350
https://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/
https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/
https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/
https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/
https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/
https://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/
https://www.reddit.com/r/ethereum/comments/4jmk1g/warning_to_1000_users_of_ethereum_wallet_by/
https://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/
https://www.trustpilot.com/review/freewallet.org

Freewallet

member

Activity: 554

Merit: 11

Quote from: fx911 on September 14, 2018, 09:42:30 PM

Quote from: Crashing on September 14, 2018, 11:30:39 AM

Quote from: Adriano2010 on September 13, 2018, 06:47:26 PM

Quote from: Freewallet on September 03, 2018, 05:50:50 AM

Hi,

It would be easier to go through your post point by point:

Scam proof:

We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.

Failed transactions:

There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.

Blocked account:

Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.

Long response time:

If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.

We are looking forward to your update. Let us know!

Really? I can't login in app. Why?

Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login.

Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if
MNE minereum is on supported list) , to export private keys?

If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer.

Yes, it is ! them steal my 1 BTC and not get back ! , still ask utility bill information , i ask them explain it , and 2 days not reply anything !
if you don't trust them , please mark them is scammer , link is :https://bitcointalk.org/index.php?action=trust;u=1177176
please help me ! thank you !

Dear John, please check your email for an update from our support team.

Freewallet

member

Activity: 554

Merit: 11

Quote

If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer.

These assumptions are very far from the truth.
We've facilitated a great number of big withdrawals submitted by customers who claimed to have an issue.

fx911

newbie

Activity: 28

Merit: 0

Quote from: Crashing on September 14, 2018, 11:30:39 AM

Quote from: Adriano2010 on September 13, 2018, 06:47:26 PM

Quote from: Freewallet on September 03, 2018, 05:50:50 AM

Hi,

It would be easier to go through your post point by point:

Scam proof:

We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.

Failed transactions:

There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.

Blocked account:

Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.

Long response time:

If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.

We are looking forward to your update. Let us know!

Really? I can't login in app. Why?

Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login.

Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if
MNE minereum is on supported list) , to export private keys?

If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer.

Yes, it is ! them steal my 1 BTC and not get back ! , still ask utility bill information , i ask them explain it , and 2 days not reply anything !
if you don't trust them , please mark them is scammer , link is :https://bitcointalk.org/index.php?action=trust;u=1177176
please help me ! thank you !

Crashing

newbie

Activity: 56

Merit: 0

Quote from: Adriano2010 on September 13, 2018, 06:47:26 PM

Quote from: Freewallet on September 03, 2018, 05:50:50 AM

Hi,

It would be easier to go through your post point by point:

Scam proof:

We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.

Failed transactions:

There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.

Blocked account:

Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.

Long response time:

If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.

We are looking forward to your update. Let us know!

Really? I can't login in app. Why?

Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login.

Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if
MNE minereum is on supported list) , to export private keys?

If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer.

Topic: Freewallet.org is SCAM !! DO NOT USE THIS WALLET !! - page 4. (Read 10014 times)