Topic: Freewallet.org - SCAMMERS CONFIRMED - Pending Litigation - page 6. (Read 2164 times)

This is absolutely bonkers. What more do they need from you after sending all the requested documents, selfies and videos? 
3 damn years and they are still verifying?

I guess they are about to ask for your X-ray images too just to make sure you don't get back your money.

If you again fulfill their nonsense request like this, then they will instruct you to wait 3 days/week then ask you the same thing 3 years from now. It's all just trying to buy you time until you give up.
Didn't you try contacting the police like this user did?

Freewallet emailed me today..
they ask for additional documents like:

Hello,

The security department requests the following info:

1) Video of how you locate the transaction to Freewallet in your Weltrade account and open the transaction details where we can see the transaction hash and receiving address?

Once you create a video that exceeds 20MB, you can use an online video compressor like this one: https://www.ps2pdf.com/compress-mp4 and then attach it to the email.

Please be advised that we don't accept video via a link or google docs etc.

2) Photos of both sides of your ID card as two separate original JPG or PNG files. Scanned, merged, cropped images are not accepted.
image

3) Original PDF of the bank statement featuring your name and residential address in English for March or April 2022.
You can get a PDF bank statement in your online banking service.

4) A photo of yourself in front of the image “Attention” (attached below). Please write the date and your name with your hand in the bottom line next to our logo; the date must be the current date when you submit this paper. This photo must also show the device with your user ID clearly seen on it.

 I answered the freewallet request :

1)I have sent this document from 2019 - 2020, even though I have sent it several times. if there are traders in this forum at weltrade they will know weltrade never displays the transaction hash and receiving address. weltrade displays only successful transactions. transaction hash and receiving address will be displayed if i enter the wallet address on the blockchain (the wallet used for withdrawals). here I use eth (etherscan.io)

2)I've sent this document very often, even the last time I did an update to the government office. and I send it to Freewallet

3)Same, I often send this document in 2019 - 2020 to Freewallet

4)And another selfie with the device used and take a photo showing a freewallet account, I have also sent it in 2019 - 2020

This is outrageous, what they've been working on for 3 years. and asking for documents repeatedly. has any member in this forum solved the problem after submitting a lot of documents?

Ok brother thanks. Freewallet gave me an update today, asking for a lot of additional documents, I've already sent them all in 2019. that's outrageous. is there a member in this forum problem solved after sending a lot of documents?

I dont know why there are still people fooled by them, I might assume that they're totally new to the crypto world.
How can we spread awareness to them that using this free wallet is a kind of trap that might lead to losing their fund?

How many cases are the same scenario with mate @ancient myths above?  How many are them keep coming to this forum and asking for help or claiming scam accusations?  Who's next?

This will not happen if they will follow this suggestion.

Hey brother, there is nothing to be sorry about. You did nothitn wrong. In the previous reply, I was actually replying to Freewallet and not you

Thanks for the update. This goes to show how fucked up free scam wallet.

I'm sorry, just posting again. until now freewallet has not returned my funds, they still hold my funds.
but they gave news, asked to be sent again my ID and selfie. I have been waiting for 2 weeks, the status is still being reviewed. Overall almost 3 years my funds were held by them. I will update again, thanks brother

There have not been any updates and you have not posted anything in this thread for a long time, have your problems been solved? Did you get your money back?

I apologize if any of my words violate the rules in this forum.

"Safety of customer's funds", my ass.

What kind of safety are you trying to enforce where a customer has to wait for over 2 years to have their KYC reviewed?

How sick are you in the head to notice that what you are doing is totally wrong?

We see your point.
It's a routine of crypto financial services and platforms to run verification procedures. This is done to ensure the safety of customers' funds. 

I don't believe you.  If you cared about your customers you wouldn't have let thing get this far in the first place. 

The solution to all your scam accusations is simple; pick one of the following options:
1. Require KYC right away.  Don't let your customers even create an account without it.
2. Don't require KYC at all, ever.  Not even when your customers deposit tens of thousands of dollars worth of crypto.

Of course, if you were to be so transparent and honest you wouldn't have the opportunity to use KYC/ALM as a bludgeon to steal from your customers.

You must know that many of your clients only use your service because they're under the impression that KYC is not required.  Many of these clients live in countries where crypto is illegal, and if they were to provide their KYC dox they are risking incriminating themselves.  I would guess that in some cases these individuals are entrusting their entire life savings in your care.  These are the people you are victimizing.  You and your kind are the most vile of villains.

So, you can claim that you're "trying to assist" all you like, you're not fooling anyone.

We are trying to assist.

Like clockwork you show up once a month to address the latest scam accusation against you, playing all innocent; "Oh, send us your account ID, so we can help."  As if you need to conduct your customer service on some random internet forum.  You must be under the impression that posting such drivel makes you look legit.  It doesn't.

It's pretty obvious by now that you are legitimate scammers, and have no intention of stopping.

Hello, we have not heard back and are willing to assist. Please feel free to share your User Account ID or ticket number. Thanks in advance!

I agree with everything that has been said, and i feel sympathy for the victims... But the moderators won't do anything about this...

• On forum: scams aren't moderated... And on-forum at least they are being held accountable by the community and sometimes cases get solved because they sometimes (used to) cave to public pressure (at least, that's how it looked to me, not that i have ever had funds on their "wallet")
• Off forum: bitcointalk is just a community, we don't govern bitcoin nor are we lawyers or copyright holders... There is nothing the moderators or admins can do...

It's their system to work! Even after seeing their bad reputation, a lot of users are adding new ones to this wallet and are struggling with their own funds. Two years have passed without solving a problem. If you look at the market trends and judge the whole thing, then you will understand the condition of the user.

Crypto users should refrain from using such a wallet and make themselves smarter. Because if crypto users become smart, such websites will not be able to fool them and keep their funds.

Hello

Please share your ticket number. Thanks in advance.

Honestly, this is absurd!? We need a more stringent sanction on freewallet.org so that crypto user would avoid being scammed. How can support hold a case for 2 years and speak boldly here for other investors to keep their coins. This is definitely fraudulent! I hope the moderator is reading this!

Yes, guys. Indeed, this is a scammer. I'm just starting my statements to review freewallets performance dealing with "customers" on many platforms as I just lost my trust with them. Since now a half of a year, I'm trying to move my ETH to another (trustworthy) wallet but I'm not getting an email confirmation which approves the transaction. Email has been verified, no other restrictions known.

I provided (many) selfies with this marvelous ATTENTION letter, I provided bank account papers showing end-to-end transactions since 2016 with the first money transfer to this ugly wallet. Fully transparent from my side. But they're not! Just getting replies like "it is under investigation", "provided to our technical department", "send to our security department" over and over again. This is odd.

The only weapon we have is to rise this issue on every platform talking on wallets. The more people see these complains the less the scam will be - hopefully.

And if freewallet-freaks are reading this: don't reply or remark to my statement. Just send me the confirmation mail, so I'm getting my coins back from your (dirty) hands.

Cheers