We are trying to assist.
I don't believe you. If you cared about your customers you wouldn't have let thing get this far in the first place.
The solution to all your scam accusations is simple; pick one of the following options:
1. Require KYC right away. Don't let your customers even create an account without it.
2. Don't require KYC at all, ever. Not even when your customers deposit tens of thousands of dollars worth of crypto.
Of course, if you were to be so transparent and honest you wouldn't have the opportunity to use KYC/ALM as a bludgeon to steal from your customers.
You must know that many of your clients only use your service because they're under the impression that KYC is not required. Many of these clients live in countries where crypto is illegal, and if they were to provide their KYC dox they are risking incriminating themselves. I would guess that in some cases these individuals are entrusting their entire life savings in your care. These are the people you are victimizing. You and your kind are the most vile of villains.
So, you can claim that you're "trying to assist" all you like, you're not fooling anyone.