Please note that as long as the verification procedure is on, your money is completely safe. We'll update you on the progress of it.
Translation:
Please note that we want to frustrate the living shit out of you in the hopes that you'll abandon your account, so we get to keep your money. If you really really want your money back, we'll make it the most stressful experience you've ever had in your life, and still, there are no guarantees.
Thank you for contacting Freewallet.org customer service. Is there anything else I help you with today?