although this is a very large platform, sometimes game updates or anything takes a long time, and you have to be in charge of everything so that things go well, and having delays in payment it is because they may be waiting for some type of authorization, because 4-5BTC is really something high, and if they have the BTC in escrow that third party authorization is needed to release a certain part of BTC is something that may be happening, we do not know what internal problems can present, but it is a very trustworthy place, I know that there is desperation on the part of the party that demands it, but I am sure that everything will be resolved.
Of course running a casino is a very difficult thing, and of course there could be delays here and there which people could be annoyed about but at the very least that is still not showing if a casino is legit or not, you could be very well legit (which I 100% believe gamdom is) and not get what you hope for when things get delayed.
Cold wallets may require the owner to enter their keys to withdraw to hot wallet, and a gambler may request it just as the owner is asleep, which is why it is understandable that you may get it a bit delayed, when they wake up. If takes longer than 48 hours, that starts to worry people a bit, but I have never heard of gamdom "never" paying, which is a big deal.