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ctrl.alt.coin

newbie

Activity: 3

Merit: 0

Quote from: Billsonl on May 06, 2014, 05:40:16 PM

What is GAW, if anything, going go to do about the price drop for people that purchased Gridseed blade miners recently? I purchase 2 Blades hosted miners (I paid $1,600 & $1,500). I feel like crap now that they are selling for $950 each.

I know you will come up with something to compensate us loyal customers... thanks

I'm sure they'll come up with something good considering the stance they're taking on the hardware side of things.

I'm curious as well. What would you as a customer prefer?
If it were me I think I'd like a boost in hashing power vs a payout in BTC.

edit: actually I'd prefer a discount on their new hardware but I guess that defeats the point of hosted miners.

Billsonl

member

Activity: 82

Merit: 10

What is GAW, if anything, going go to do about the price drop for people that purchased Gridseed blade miners recently? I purchase 2 Blades hosted miners (I paid $1,600 & $1,500). I feel like crap now that they are selling for $950 each.

I know you will come up with something to compensate us loyal customers... thanks

SDRebel

hero member

Activity: 571

Merit: 507

Quote from: GAW Miners_CEO on May 06, 2014, 12:40:56 PM

Quote from: volder on May 06, 2014, 12:36:21 PM

Quote from: GAW Miners_CEO on May 06, 2014, 12:34:40 PM

Hey guys, progress is being made.

No matter what, something will happen. Even if I have pay it myself, you will get something back from this.

I will have some good news later today

Josh, you are a cut above. Thanks for fighting to make this right.

Thanks!

But honestly, I do not deserve any credit. It's just the right thing to do.

I only have a company because people choose to keep buying from it. I look at it as a gift.

So it's natural to want to preserve the only thing gives us value to begin with.

by the way, like others mentioned, the product info could be better
it doesnt mention if it's just usb that we connect to a computer or to a controller, etc. we would appreciate if you guys could update the website with more details.
thanks

ctrl.alt.coin

newbie

Activity: 3

Merit: 0

I received my .680317 BTC! Thank you guys so much <3

I would again like to iterate that Gaw is by far the BEST company I have ever dealt with. Not limited to bitcoins or mining or anything of that nature, I truly mean that GAW is by and far the absolute best customer service experience I have ever received.

I am really proud of what you are doing, in how you are looking out for your customers, as well as the market as a whole.
I hope your future is bright, and rife with cake.

RavenX

member

Activity: 112

Merit: 10

No price cut for hosted Blade?

AtomicFrost

member

Activity: 92

Merit: 10

Quote from: EasyME on May 06, 2014, 12:28:34 PM

Quote from: AtomicFrost on May 06, 2014, 12:21:39 PM

I'd have him contact support, but it's not worth bothering GAW if it's not a standard policy. I mean we're talking about $6 Wink

, and I know that their support department is going to get swamped with this GS Blade pricing issue.

Have him contact GAW support; GAW is really terrific at handling customer concerns.

Maybe I will have him. At the current price with a different coupon ($15 off $75 or more) it's more like a $20 difference for ordering 12 hours sooner. : /

Funny thing is that if any money is refunded; it'll most likely go right back to them towards another ASIC from them in a few weeks. Cheesy

Byte me

newbie

Activity: 10

Merit: 0

This is the BEST COMPANY EVER!!! I mean...Josh is just awesome and also everybody else in the company.

Every company need to take this company as a model, I certainty do. Josh has been so patient with me, spend a lot of time on the phone with me and explain everything to me including the recent Gridseed issue.

They fixed every problem I had, delivered the products fast (and you know how important this is in the mining world), answered the phone very nicely and took care of me.

I really cant say enough here, they really deserve their success and this only shows that if you give value, you get value back. They are not one of the biggest distributors in the world for mining equipment for nothing, they really do a great job.

Thanks everyone at GAW! Josh, Josiah, Rami, Joe, Luke, Bill, Amaris.

GAW Miners_CEO

full member

Activity: 182

Merit: 100

Quote from: volder on May 06, 2014, 12:36:21 PM

Quote from: GAW Miners_CEO on May 06, 2014, 12:34:40 PM

Hey guys, progress is being made.

No matter what, something will happen. Even if I have pay it myself, you will get something back from this.

I will have some good news later today

Josh, you are a cut above. Thanks for fighting to make this right.

Thanks!

But honestly, I do not deserve any credit. It's just the right thing to do.

I only have a company because people choose to keep buying from it. I look at it as a gift.

So it's natural to want to preserve the only thing gives us value to begin with.

volder

full member

Activity: 238

Merit: 100

Quote from: GAW Miners_CEO on May 06, 2014, 12:34:40 PM

Hey guys, progress is being made.

No matter what, something will happen. Even if I have pay it myself, you will get something back from this.

I will have some good news later today

Josh, you are a cut above. Thanks for fighting to make this right.

GAW Miners_CEO

full member

Activity: 182

Merit: 100

Quote from: GAW Miners_CEO on May 05, 2014, 07:30:03 PM

I have a small update. A VP at Gridseed just asked that they can do to make this latest price drop right. Here is what I said:

Its pretty simple. First be fair to your customers. Stop charging as much as you can, just because you think you can. Its clear thats the case when you can drop the price by almost half in a few days.

Plus, this strategy is not going to work going forward anyways as new competitors are showing up. They may be small, but we (GAW) have the buying power to bring them global. Plus, I have a war chest of up to 100mm from my partners at Cantor, specially to support other companies if I need to.

We need to do right by our customers, and what has been happening is not that.

Specifically, with this situation. We should have the last two weeks of blade orders prorated to the new price so I can reimburse those customers. I don’t plan, or need, to keep a dime. I want to make it right to the customers.

Going forward the pricing should update on regular scheduled intervals. This way we can plan for this. And the customers can then decide when the right time to buy is.

Josh Garza
CEO
GAW
280 North Main Street, Suite 2
East Longmeadow, MA 01028

Toll Free: 888-978-4143
Direct Line: 413-206-2500
Fax: 413-206-7101
[email protected]
www.GAW.com

Hey guys, progress is being made.

No matter what, something will happen. Even if I have pay it myself, you will get something back from this.

I will have some good news later today

EasyME

newbie

Activity: 49

Merit: 0

Quote from: AtomicFrost on May 06, 2014, 12:21:39 PM

I'd have him contact support, but it's not worth bothering GAW if it's not a standard policy. I mean we're talking about $6 Wink

, and I know that their support department is going to get swamped with this GS Blade pricing issue.

Have him contact GAW support; GAW is really terrific at handling customer concerns.

AtomicFrost

member

Activity: 92

Merit: 10

I have to say that I'm really impressed with how the CEO of GAW is handling this GridSeed issue. It's really rare to find a CEO who cares about their customers; especially in the ASIC business.

I have a quick question about GAW pricing policy though. My brother placed a few orders with GAW last night; one of them was for just a single GridSeed 5 chip. After using a coupon code it came out to ~$105
However, I see that today they've dropped the price of them down to $99; less than 12 hours after he ordered.

Do you guys know if they allow price adjustments if the item hasn't shipped yet? I know that there are a few companies out there that do this.

I'd have him contact support, but it's not worth bothering GAW if it's not a standard policy. I mean we're talking about $6 Wink

, and I know that their support department is going to get swamped with this GS Blade pricing issue.

Colorado_Miner

newbie

Activity: 10

Merit: 0

I wanted to give a Big Thanks to the GAW Team for the double hash payout!!! I sincerely appreciate when a company follows up on their word as you guys have done time and time again. I would also be interested to mine in a GAW Customer Pool. I am also hopeful that there will be some kind of upgrade program for those of us that purchased hosted 10 packs and would like to get into the GAW branded miners. Thanks Again!!

GAW Miners_CEO

full member

Activity: 182

Merit: 100

Quote from: volder on May 06, 2014, 11:49:13 AM

Quote from: GAW Miners_CEO on May 06, 2014, 11:45:39 AM

Quote from: JHammer on May 06, 2014, 11:28:56 AM

Now if GAW really wants to get jiggy with it, create a really kick ass pool for GAW customers only. Grin

I have been thinking about that.

One thing for is for sure, we will be doing some very special things for those that own our own miner brand

I'm ready. Let's do this.

You will be very very very happy with our miners.

Let's just say I understated just about everything. From when they will ship by, what they come with, to how much they will hash

I will say no more, but you guys have some very special surprises coming

BitcoinGeekBoy

member

Activity: 104

Merit: 10

Quote from: GAW Miners_CEO on May 06, 2014, 12:04:59 PM

Our miners have no relationship with gridseed in any way

So GAW Miners now manufactures their own Miners? If so that is great news!

GAW Miners_CEO

full member

Activity: 182

Merit: 100

Our miners have no relationship with gridseed in any way

BitcoinGeekBoy

member

Activity: 104

Merit: 10

So the GAW branded miners do not contain the Gridseed technology? Or are those GAW miners made by Gridseed but rebranded by GAW? Just curious how that works?

volder

full member

Activity: 238

Merit: 100

Quote from: GAW Miners_CEO on May 06, 2014, 11:45:39 AM

Quote from: JHammer on May 06, 2014, 11:28:56 AM

Now if GAW really wants to get jiggy with it, create a really kick ass pool for GAW customers only. Grin

I have been thinking about that.

One thing for is for sure, we will be doing some very special things for those that own our own miner brand

I'm ready. Let's do this.

GAW Miners_CEO

full member

Activity: 182

Merit: 100

Quote from: JHammer on May 06, 2014, 11:28:56 AM

Now if GAW really wants to get jiggy with it, create a really kick ass pool for GAW customers only. Grin

I have been thinking about that.

One thing for is for sure, we will be doing some very special things for those that own our own miner brand

ck

newbie

Activity: 36

Merit: 0

Just received my BTC a couple of hours ago, superb! Grin

Topic: GAW Community is located at: community.gawminers.com - page 100. (Read 506590 times)