Topic: GAW Community is located at: community.gawminers.com - page 128. (Read 506590 times)
Just wanted to drop a line to give some positive feedback to GAW Miners, I placed an order that originally experienced some delays that were out of their control, they went above and beyond to make things right, communication was good and I'm overall happy with the company and would order from them again. Thanks!
Do you guys have some form of difficulty responding to emails?
GAW Miners is 2 weeks old and we did not expect the amount of success to jump so quickly. The good news is we are always looking for constructive criticism.
However, I want to personally apologize for that issue. We are undergoing some employee transitions and can assure this will not be an issue in the future.
Thank you
Doubling hash rate promotion details soon?
Do you guys have some form of difficulty responding to emails?
Hi!
Just want to tell everyone about my own expirience with GAW during recent week. Investing 20x it was not so easy from the begining and I had some critical minutes considering bad things.
But, finally things becoming better and better. I see the hashpower on my pool, I see my questions answered and all previous issues are more or less solved.
So far so good and I wish GAW to keep the same dynamic developing hosting solution.
I would emphasize, that this reply is was not "bought" like somebody can think. It was created after real problems solving.
Also I think, that such big scale project can't be launched without community support and trust, so it's my vote to support you.
Just want to tell everyone about my own expirience with GAW during recent week. Investing 20x it was not so easy from the begining and I had some critical minutes considering bad things.
But, finally things becoming better and better. I see the hashpower on my pool
, I see my questions answered and all previous issues are more or less solved.So far so good and I wish GAW to keep the same dynamic developing hosting solution.
I would emphasize, that this reply is was not "bought" like somebody can think. It was created after real problems solving.
Also I think, that such big scale project can't be launched without community support and trust, so it's my vote to support you.
If you guys need another beta-tester, drop me a pm. I've got a hosted 10-package and won't mind to help.
Cheers
Cheers
I must say i'm very happy with the service ive gotten so far !
very fast to reply to email and they helped me when i had a problem with my payment so i'm very happy !
cant wait for them to get here !
very fast to reply to email and they helped me when i had a problem with my payment so i'm very happy !
cant wait for them to get here !
I know I'm looking forward to whats coming around the corner!
Hi Everyone,
We have not given a proper update in a while. So here it goes!
These last two weeks have been crazy. From some of the best conversations with customers that I have ever had, to running to the post office with 100 boxes ten minutes before closing, to talking to my staff at 3:00 in the morning while they fell asleep on the phone, and to receiving some of the best feedback I have ever read.
It's been a fun ride so far, and it has only started.
I found out today, that our competitors are actually buying misspellings of our domain names and forwarding them to their website to try and capture business and keep up with us. It made me stop and think "we are doing something right". But, after that thought passed, I realized that was only partway true. If it had not been for this community, we would be not be here today. Many companies' say that. But, I think it's true here more then ever. People here gave us a chance. And, it will be a privilege we will always need to keep earning.
I think competition is the best thing for business. When business have to compete, they have to out perform. When they get complacent, customers' leave, and new companies rise up out of nowhere and make change. As our company grows, I know we can always count on you to keep us moving. To never allow us to become complacent and to never take for granted where we have come from.
All I can say is "thanks again". Thanks for expecting us to do what we say we will and being patient with us when we needed to catch up. I will continue to believe we have received more than we deserve.
There are so many new and exciting things coming, but I wanted to keep this update focused on just a few.
Referral Program- We will be starting a referral program soon. Over 50% of our business is repeat customers. And, most of our new customers come as referrals from those customers. I have been looking for an interesting and different way of rewarding those customers. We have more details soon, but it will be new and fresh. I will also make it retroactive. So, if you have referred business to us in the past, and we can confirm the referral purchases with you, you will received 100% of the upside.
Hosting Rentals- Part of the upgrade we just performed was adding four digits of hashing power. We will be offering customers the ability to buy hashing power in any configuration they want. We will even be rewarding our customers that have referred business to us with it. More on that soon.
New Hardware- We are adding new hardware to our website daily, so keep visiting to see more selection of hardware.
So that's about it for now. It's been a long day.....but there is still more to do. Thank you for your support!
Josh-CEO
We have not given a proper update in a while. So here it goes!
These last two weeks have been crazy. From some of the best conversations with customers that I have ever had, to running to the post office with 100 boxes ten minutes before closing, to talking to my staff at 3:00 in the morning while they fell asleep on the phone, and to receiving some of the best feedback I have ever read.
It's been a fun ride so far, and it has only started.
I found out today, that our competitors are actually buying misspellings of our domain names and forwarding them to their website to try and capture business and keep up with us. It made me stop and think "we are doing something right". But, after that thought passed, I realized that was only partway true. If it had not been for this community, we would be not be here today. Many companies' say that. But, I think it's true here more then ever. People here gave us a chance. And, it will be a privilege we will always need to keep earning.
I think competition is the best thing for business. When business have to compete, they have to out perform. When they get complacent, customers' leave, and new companies rise up out of nowhere and make change. As our company grows, I know we can always count on you to keep us moving. To never allow us to become complacent and to never take for granted where we have come from.
All I can say is "thanks again". Thanks for expecting us to do what we say we will and being patient with us when we needed to catch up. I will continue to believe we have received more than we deserve.
There are so many new and exciting things coming, but I wanted to keep this update focused on just a few.
Referral Program- We will be starting a referral program soon. Over 50% of our business is repeat customers. And, most of our new customers come as referrals from those customers. I have been looking for an interesting and different way of rewarding those customers. We have more details soon, but it will be new and fresh. I will also make it retroactive. So, if you have referred business to us in the past, and we can confirm the referral purchases with you, you will received 100% of the upside.
Hosting Rentals- Part of the upgrade we just performed was adding four digits of hashing power
. We will be offering customers the ability to buy hashing power in any configuration they want. We will even be rewarding our customers that have referred business to us with it. More on that soon.New Hardware- We are adding new hardware to our website daily, so keep visiting to see more selection of hardware.
So that's about it for now. It's been a long day.....but there is still more to do. Thank you for your support!
Josh-CEO
Great news, we are putting the final touches on the first version of the portal UI.
We need some beta testers to test for the next 24 hours. If you interested in beta testing please email: [email protected]
More coming soon!
GAW Miners
We need some beta testers to test for the next 24 hours. If you interested in beta testing please email: [email protected]
More coming soon!
GAW Miners
Quote
Hi!
I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
I am really looking forward to having the UI as I'm sure you are to get all of us off your backs and be able to manage the pools ourselves. I understand that trying to guarantee anything other than up-time is out of your control and frankly I couldn’t even begin to figure out which of the many ever-changing numbers is my actual hash rate anyway (The one the pool reports? The overall average?). Here is what I'd like to see:I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
- Access to an interface that would show details on working or failed gridseeds with hash rates like CGMiner.
- Intelligent support request link for a failed gridseed that we could click that would provide all the location and details to your technician to quickly find and fix the failed miner. No separate support tickets and having to look up order numbers and write messages. If a pack or a miner goes down you include a link that will tell you everything you need to find and address it.
- Warranty extension past the first two months to cover the whole year. I assume once a gridseed makes it past 60 days without failing and it is in a controlled, cooled, not-overclocked environment that you are providing, the failure rate is minimal. I also assume that it has the potential to be a frustration for us customers if a miner fails outside the 60-day warranty period and we have no way of knowing that it was kept cool, supplied with regulated voltage, not banged and what the cost is to address. Do we have to buy a new miner and will you load it into our pack? If you could offer an extended warranty for hosted miners under your control for the whole year of hosting for say $50, then give us early adopters a half-off promotion it would save all of us headaches when there are hardware failures past two months.
- Ability to add multiple pools like CGMiner for failover or switching so that we can swap between pools or if one goes out, the miners will failover.
Jamis
These are very good suggestions. I am actually meeting with my technical staff later tonight and this post is coming to the meeting with me
To day date, 90% of the challenges we have are related to the hardware itself (not our hosting).
To be honest I have a problem with this statement. You sold the hardware, so what difference does it make where the problem is? You actually have the benefit of being able to replace the defective hosted hardware immediately as opposed to dealing with return shipping etc.
Besides, my own miners are running 24/7, and the hosted ones have been down multiple times since they went live less than a week ago. So it is becoming really hard to believe that this is 90% hardware issue.
And yes, I have filed support tickets, sometimes it helps, sometimes they go unanswered, but what is really lacking is transparency. We have a great support community here, if you have technical challenges in running hosted Gridseeds I'm sure you'd find lots of help if you explained what's going on and it would reflect positively on your efforts to keep your promises.
Hi, thanks for your response.
Hosting hardware and replacing defected units within a few minutes of a hardware failure has a much higher cost associated with it then replacing defected hardware through the mail. We believe our customer greatly benefit from this service. This is reflected in the order volume we have received since launching
As a result, we have reacted by quickly staffing up to support the demand. Within the last two weeks we have grown our staff by 500%, and that's still growing. Now that we have an idea of our growth rate, we are gaining ground. We will have an even faster response time, shipping times, and more products.
We also have some exciting news coming. While I can't say too much right now, I can say here that we are now one of top 5 resellers of Gridseed hardware in the world! And there a some exciting benefits that our customer will be receiving soon as a result of this
Thanks for all the feedback and support!
Quote
Hi!
I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
I am really looking forward to having the UI as I'm sure you are to get all of us off your backs and be able to manage the pools ourselves. I understand that trying to guarantee anything other than up-time is out of your control and frankly I couldn’t even begin to figure out which of the many ever-changing numbers is my actual hash rate anyway (The one the pool reports? The overall average?). Here is what I'd like to see:I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
- Access to an interface that would show details on working or failed gridseeds with hash rates like CGMiner.
- Intelligent support request link for a failed gridseed that we could click that would provide all the location and details to your technician to quickly find and fix the failed miner. No separate support tickets and having to look up order numbers and write messages. If a pack or a miner goes down you include a link that will tell you everything you need to find and address it.
- Warranty extension past the first two months to cover the whole year. I assume once a gridseed makes it past 60 days without failing and it is in a controlled, cooled, not-overclocked environment that you are providing, the failure rate is minimal. I also assume that it has the potential to be a frustration for us customers if a miner fails outside the 60-day warranty period and we have no way of knowing that it was kept cool, supplied with regulated voltage, not banged and what the cost is to address. Do we have to buy a new miner and will you load it into our pack? If you could offer an extended warranty for hosted miners under your control for the whole year of hosting for say $50, then give us early adopters a half-off promotion it would save all of us headaches when there are hardware failures past two months.
- Ability to add multiple pools like CGMiner for failover or switching so that we can swap between pools or if one goes out, the miners will failover.
Jamis
I believe its time for a SLA to be put into writing..
I will add that my 20 pack that was purchased week before last has been up and ok 99% of the time.. It seems like for whatever reason, there was challenges with the hosted purchases from last week?
But back to what I think the other poster was asking.. Any update on the UI and what features will be in the UI?
Thanks!
I will add that my 20 pack that was purchased week before last has been up and ok 99% of the time.. It seems like for whatever reason, there was challenges with the hosted purchases from last week?
But back to what I think the other poster was asking.. Any update on the UI and what features will be in the UI?
Thanks!
To day date, 90% of the challenges we have are related to the hardware itself (not our hosting).
To be honest I have a problem with this statement. You sold the hardware, so what difference does it make where the problem is? You actually have the benefit of being able to replace the defective hosted hardware immediately as opposed to dealing with return shipping etc.
Besides, my own miners are running 24/7, and the hosted ones have been down multiple times since they went live less than a week ago. So it is becoming really hard to believe that this is 90% hardware issue.
And yes, I have filed support tickets, sometimes it helps, sometimes they go unanswered, but what is really lacking is transparency. We have a great support community here, if you have technical challenges in running hosted Gridseeds I'm sure you'd find lots of help if you explained what's going on and it would reflect positively on your efforts to keep your promises.
Greetings,
I am writing to see if anyone has a mining pool that they are happy with and can recommend? I have been using wemineltc which seems to be ok, but the pool is so large and I would like to find some other potential candidates. I am certainly doing my own research, but value the opinions of others in regards to any quality pools.
I am using the GAWMiners hosted 10 pack with my current mining pool. I have been very happy with the level of support that GAW has provided to me during purchase and implementation of the hosted miners. I am planning to write a more detailed review in the future.
I appreciate everyone's time and input.
Thanks,
Larry
I am writing to see if anyone has a mining pool that they are happy with and can recommend? I have been using wemineltc which seems to be ok, but the pool is so large and I would like to find some other potential candidates. I am certainly doing my own research, but value the opinions of others in regards to any quality pools.
I am using the GAWMiners hosted 10 pack with my current mining pool. I have been very happy with the level of support that GAW has provided to me during purchase and implementation of the hosted miners. I am planning to write a more detailed review in the future.
I appreciate everyone's time and input.
Thanks,
Larry
Hi Larry, I just signed up for a 10-pack last week and it went live Friday so it has now been mining at a supportive potcoin site with great support: http://www.pot.minermob.com/ for three days. The 10-pack has found 13 solutions generating 5,400 potcoins. Even at their current low price of half a cent, 5,400 coins in three days is $27 or $9 a day. At this rate I'll pay off the $1,900 hardware and annual cost in seven months and the remaing 5 months are all profit. You can see how the hosted 10-pack is doing on http://www.pot.minermob.com/ by looking at the pool statistics. The Jamis account is nothing but the GAW 10-pack hosted gridseeds.
Jamis
Couple of questions but when will the UI be on-line?
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
+1
Hi!
I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
I understand the above 100%.
but......What about the:UI? I really think as a miner on this end of the hosted side, I would feel much better with more control. At the same time I recognize that this web UI is a bit of a bonus. I am just looking for a rough time when it might be running and what features it might include.
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
Couple of questions but when will the UI be on-line?
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
+1
Hi!
I want to clarify a few things.
When you purchase the units, they belong to you. Our company is providing the power, internet, etc.
We are not selling hashing power, rather we are selling the hardware and hosting it for you as a complimentary service. Since we do this at no cost, and sell for less this most vendors, we would not be able to also guarantee the performance of your hardware outside of the warranty window.
We know this can be confusing, and we are looking for a way to address it. To day date, 90% of the challenges we have are related to the hardware itself (not our hosting). We have actually used our own hardware to make up the difference when we have needed to.
So there is a balance we must achieve here
I would be interested to know how you guys feel we might address this challenge? Naturally, we want to make it work for you as a customer and us as a business.
Josh- CEO
Couple of questions but when will the UI be on-line?
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
With the UI will I be able to:
1.change pool's
2.set miner frequency (before you guys say no I think a rate of at LEAST 850 mhz should be allowed since the units have proven stable at speeds around 1000mhz)
3.reboot our miners
4.guaranteed hash rate of 6 mh/s per 20 pack, barring pool issues of course. 6 mh/s is the low end of what the miners can do and also the rate that they are advertised at on your site, so asking that you guarantee that rate for the hosted units is pretty fair.
5.failover pool settings
+1
Thats true 1000 does req the voltage mod but I think at 850 they are very stable. Stock they are set to 700 I think so even the bump to 850 would be nice and I am getting zero errors @ 850 on my local miners with the fans off.
Can confirm, I'm running a bunch locally @ 850 for about two weeks already stable no issues that I can see (I just periodically check hashrate at the pool I use). I still haven't gotten to disconnecting fans though.
BTW, received single Gridseeds I've ordered from GAW (my earlier order was from another vendor) and they include USB cable (expected) and also power supplies, not just pigtails that need to be spliced (unexpected!). Thanks GAW Miners!
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