Roads can sometimes be a bit bumpy, so is the road GAW is riding on along with it's customers.
I've been with them for quite a while now and to be honest my experience wasn't always 100% positive but what makes GAW stand out from other is they will do everything in their power to make me experience 100% positive. And guess what, every time I run into a bump they have taken care of me. If it's a blade stuck in reboot mode, a blade running only on one 'leg' or a pool switch which doesn't work. They have managed to get me going time after time.
Today again I ran into a bump and Luke helped me out again.
Heads up for the GAW team, and I can't wait for the new miners to come online.
Cheers
Topic: GAW Community is located at: community.gawminers.com - page 76. (Read 506589 times)
Well I have been in contact with PayPal about my specific order and they informed me that they didn't see any issues with my order and did not see where a refund would be issued, unless I had a problem with the order. So not sure what is going on at this point.
I asked for a refund through PayPal for the fury. gaw suggested a 40 dollar credit instead. I agreed but have yet to get a response.
Gotta Ask.
Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
i saw someone earlier report they got their refund,as far as i recall. that's the only one i recall though.Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
i did Cc and still waiting for my credit
Gotta Ask.
Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
No PayPal refund for me yet.
Last email said it would be today but maybe GAW can post a status update re: the PayPal refunds.
Also,
I was just informed that we have the ability to auto credit each person. So there is NOT a need to send in a ticket, we will automatically credit you the difference. This will be done in the next 48 hours.
No price drop credit received here either.
I'm sure it is all being worked on but it would be nice to get these two things resolved.
Quote
the service of GAW-Miners second to none!
That's true.
The support team is very patient and competent, they helped me a lot with a hateful problem on my blade trying many solutions.
Thomas, Luke, Tara... thank you again for your patience
A+++
(customer cheftonyr)
I just did some math on power consumption and I really hope there is an error somewhere:
Gridseed small: 20W per MH/s
Gridseed blade: 17W per MH/s
Fury: 30W per MH/s
Black Widow: 25W per MH/s
Falcon: 24W per MH/s
War Machine: 24W per MH/s
Big Gun: 28W per MH/s
Even assuming 10% overestimate on power consumption and 20% underestimate on performance, these numbers are worse than Gridseed, let alone Innosilicon.
However Zeus gives different numbers for their miners (roughly 13W per MH/s), so hopefully theirs are correct.
Gridseed small: 20W per MH/s
Gridseed blade: 17W per MH/s
Fury: 30W per MH/s
Black Widow: 25W per MH/s
Falcon: 24W per MH/s
War Machine: 24W per MH/s
Big Gun: 28W per MH/s
Even assuming 10% overestimate on power consumption and 20% underestimate on performance, these numbers are worse than Gridseed, let alone Innosilicon.
However Zeus gives different numbers for their miners (roughly 13W per MH/s), so hopefully theirs are correct.
Any chance of GAW responding to these, and the other issues, that are being repeatedly raised and then drowned out by fan-boys gushing all over this thread?
Seriously, this is a big deal, 28nm ASIC miners are here now, properly power-efficient ones, not the half-assed Gridseed miner that was just barely better than a GPU, so why the awful power usage on these GAW miners?
Terry from Zeusminers says in his last update:
As announced already in our last update: In order to assure the earliest shipping date possible, our miners will be shipped out with an approximate hashing rate of 13 MH/s @ 380 W per blade. Those are still very conservative numbers and we are certain that with our future firmware update from the community and from us, hashrate and power consumption will improve significantly.
This is more like 29W per Mh/s.
I don't think they can improve this by much with new firmware, otherwise they would have done so already.
Yesterday I ordered a Falcon, I hope this was not a bad decision.
Now I see GAW is going to sell Innosilicon as well, had I known this before I would have waited for a 30Mh/s A2 Terminator.
Probably somewhat more expensive, but in my country 1kW/h costs $0.30, drawing less power is therefore very important.
I don't want to order from a different company because the service of GAW-Miners second to none!
Gotta Ask.
Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
Has anyone that purchased through paypal, actually gotten their refund? I don't know which end is having the problem, but with close to 4k for my order starting to get a little concerned. Not to mention missing the opportunity to reorder week one.
I just did some math on power consumption and I really hope there is an error somewhere:
Gridseed small: 20W per MH/s
Gridseed blade: 17W per MH/s
Fury: 30W per MH/s
Black Widow: 25W per MH/s
Falcon: 24W per MH/s
War Machine: 24W per MH/s
Big Gun: 28W per MH/s
Even assuming 10% overestimate on power consumption and 20% underestimate on performance, these numbers are worse than Gridseed, let alone Innosilicon.
However Zeus gives different numbers for their miners (roughly 13W per MH/s), so hopefully theirs are correct.
Gridseed small: 20W per MH/s
Gridseed blade: 17W per MH/s
Fury: 30W per MH/s
Black Widow: 25W per MH/s
Falcon: 24W per MH/s
War Machine: 24W per MH/s
Big Gun: 28W per MH/s
Even assuming 10% overestimate on power consumption and 20% underestimate on performance, these numbers are worse than Gridseed, let alone Innosilicon.
However Zeus gives different numbers for their miners (roughly 13W per MH/s), so hopefully theirs are correct.
Any chance of GAW responding to these, and the other issues, that are being repeatedly raised and then drowned out by fan-boys gushing all over this thread?
Seriously, this is a big deal, 28nm ASIC miners are here now, properly power-efficient ones, not the half-assed Gridseed miner that was just barely better than a GPU, so why the awful power usage on these GAW miners?
Hey Gaw,
What's the status of our price reduction credit for buying the Gen A early? Do we have to email you our order number? Have not seen or heard anything, then again, I might have missed the info in this lengthy thread.
Thanks guys! Keep up the good work!
What's the status of our price reduction credit for buying the Gen A early? Do we have to email you our order number? Have not seen or heard anything, then again, I might have missed the info in this lengthy thread.
Thanks guys! Keep up the good work!
Yes I seen it earlier he has agreed to automatically credit existing orders for the GEN A miners whether they are hosted or not
Hey Gaw,
What's the status of our price reduction credit for buying the Gen A early? Do we have to email you our order number? Have not seen or heard anything, then again, I might have missed the info in this lengthy thread.
Thanks guys! Keep up the good work!
What's the status of our price reduction credit for buying the Gen A early? Do we have to email you our order number? Have not seen or heard anything, then again, I might have missed the info in this lengthy thread.
Thanks guys! Keep up the good work!
Josh, I know you guys are super busy, but when is the compensation to blade customers going to be paid out? I understand the Furys aren't here until May 26th (I bought 3 blades in this time period), but I also bought a Blade from GAW that falls into the 'free' 5-chip bracket. I filled out the survey link you posted but haven't heard anything back? Rami said he would have to find out, I presume that meant asking you?
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
Hi, send me the ticket number through PM, and I will jump on it.
As far as the 5 chips go, I just asked them to close it out. They will ship monday
Josh, thank you for sorting this out for me so quickly, much appreciated! Great customer service from GAW as usual.
I got to say Luke is amazing over at GAWMiners and I am one happy and satisfied customer! he is always there to take care of my concerns and does it in a fast matter.. GAWMiners as a company is fantastic in so many ways, from always trying to satisfy their customers to coming out with deals and promos no other company can beat...
Great company + fantastic support 24/7
A++++
Great company + fantastic support 24/7
A++++
Appreciate the support from Luke also. Resolved problem in an hour.
Are there any small details that you can tell us? If we have already spent big $$ with GAW will we be able to benefit or be a part of the Project Prime without spending more $$ immediately?
yeah, if we spend all our money now, we won't have anything to spend for Project Prime, pls give some hint about what and when, just hints, so we can decide if we want to participate. I on the verge of spending $5K on another company as I type this, so if Project Prime sounds good, I might have to hold...
As always, I will roll everyone forward
This is the first time since 2011 I can say I have actually enjoyed doing business with a hardware company. Over the years, I've had plenty of sour apples. You guys are the first company that I have actually liked and has been very straight forward and open. I have called the phone number a few times in the past and everyone has been very down to earth and pretty chill. You guys are awesome! Keep up the good work, and you'll do great and have a very bright future! You are just what this community needs.
Unrelated, I am ordering some more equipment and I have the option of "Free Shipping" and "Ground Shipping". Both are free for me (I assume because I am a founder), but which is the faster shipping method? I figure "Ground", but I just want to double check before I order a few more thousand worth of hardware.
Thank you gentlemen,
-Mufa
Unrelated, I am ordering some more equipment and I have the option of "Free Shipping" and "Ground Shipping". Both are free for me (I assume because I am a founder), but which is the faster shipping method? I figure "Ground", but I just want to double check before I order a few more thousand worth of hardware.
Thank you gentlemen,
-Mufa
Wow, what a compliment, especially with your reputation. Thank you!
Either will be the same speed. I just have the other option for founders so that in case a product is not free shipping, it will always be free to founders. Thanks again!
Josh, I know you guys are super busy, but when is the compensation to blade customers going to be paid out? I understand the Furys aren't here until May 26th (I bought 3 blades in this time period), but I also bought a Blade from GAW that falls into the 'free' 5-chip bracket. I filled out the survey link you posted but haven't heard anything back? Rami said he would have to find out, I presume that meant asking you?
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
Hi, send me the ticket number through PM, and I will jump on it.
As far as the 5 chips go, I just asked them to close it out. They will ship monday
Josh, I know you guys are super busy, but when is the compensation to blade customers going to be paid out? I understand the Furys aren't here until May 26th (I bought 3 blades in this time period), but I also bought a Blade from GAW that falls into the 'free' 5-chip bracket. I filled out the survey link you posted but haven't heard anything back? Rami said he would have to find out, I presume that meant asking you?
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
Trying to resolve a few minor issues with my order and am getting a little frustrated at support not being able to find my orders, not sure if you are having system problems, Thomas just told me that my "order was for something else from another person's account" which is rather weird considering I have the invoice in my hand and the blades sat here with me!!
This is the first time since 2011 I can say I have actually enjoyed doing business with a hardware company. Over the years, I've had plenty of sour apples. You guys are the first company that I have actually liked and has been very straight forward and open. I have called the phone number a few times in the past and everyone has been very down to earth and pretty chill. You guys are awesome! Keep up the good work, and you'll do great and have a very bright future! You are just what this community needs.
Unrelated, I am ordering some more equipment and I have the option of "Free Shipping" and "Ground Shipping". Both are free for me (I assume because I am a founder), but which is the faster shipping method? I figure "Ground", but I just want to double check before I order a few more thousand worth of hardware.
Thank you gentlemen,
-Mufa
Unrelated, I am ordering some more equipment and I have the option of "Free Shipping" and "Ground Shipping". Both are free for me (I assume because I am a founder), but which is the faster shipping method? I figure "Ground", but I just want to double check before I order a few more thousand worth of hardware.
Thank you gentlemen,
-Mufa
Are there any small details that you can tell us? If we have already spent big $$ with GAW will we be able to benefit or be a part of the Project Prime without spending more $$ immediately?
yeah, if we spend all our money now, we won't have anything to spend for Project Prime, pls give some hint about what and when, just hints, so we can decide if we want to participate. I on the verge of spending $5K on another company as I type this, so if Project Prime sounds good, I might have to hold...
WOW!!!!!
My developers just walked me through the first demo of Project Prime!!!! You guys are going to freak! We are going to change this market forever!
Spill it.My developers just walked me through the first demo of Project Prime!!!! You guys are going to freak! We are going to change this market forever!
wow i wish man, soon enough!
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