Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 30. (Read 82242 times)

I've been trying to get a response from GAWMiners.com customer service since Monday morning and have had absolutely no luck using their chat, email, phone, and support. I don't see an excuse at this point and my only course of action is to cancel the order I have with them and get a refund. It's the first time ordering from GAWMiners.com and the last. I've waited on the phone until the very end a few times all three days at which point you are offered to leave a message which I did on Monday and again first thing this morning. I emailed yesterday and today as well as. I used their website chat Monday, Tuesday and Wednesday and left a message on the chat which it indicates to do when no agent responds. I also sent a message through their contact page web form and still nothing. I would say in 72 hours any one of these things should have been sufficient to get a response. I was told last week someone would get back to me regarding some sales questions and that never happened. I'm sure some of you from the sounds of it have had some good customer service. I rate my experience at the top of the horrible scale.

Something about how the data base works, we can not have changes being made to it while its being upgraded. This was part of the crash earlier in the week. They were making changes while it was live.

My dev guys assure me that it "wont happen again" but I will not risk it. So I told them to disable the site until they finished the upgrades.

why you no use staging or test server? no take down whole site for upgrade, that so 2009 

Earlier in the week hashtrader was down because of an issue, this was an outage out of our control.

Today, we are in the process of upgrading the software and features of hashtrader, so we have chosen to take it offline. Very different then a technical outage.

There will be times we will be adding new features, etc. We will choose the most low traffic times to do it. For hashtrader, that time is now.

Sorry for assuming you were a noob. If you list what you tried so far I'm sure someone would come up with an idea how to hack the thing.

if it were that easy, I'd be done and good, but there's not even website software running anywhere that I can find.

I have a feeling that this site is hosted in the same five state-of-the-art datacenters as the miners.

http://webcache.googleusercontent.com/search?q=cache:7qNbRz5DAWAJ:https://hashtrader.com/t/6-9-14-forum-outage/294+&cd=1&hl=en&ct=clnk&gl=us


Words never to be uttered.

the GAW muster all power to take picture of war machine to prove it real ---- so exciting!

even on hashmaster site people complain about shipping delays, what you talking about?

Sorry about that! That coupon is no longer active.

GAWMiners is worth their nominal price though, especially with their customer service and ability to ship on time

If you are a new customer, you can get $20 off $200 (so up to 10% off). Great for a fury + zencontroller, which work awesome together (especially for those that are new to mining). Use a referral link to unlock that promotion. If you would like to use my referral link, click here or here. However bear in mind my satisfaction with gawminers is COMPLETELY unrelated to any referral programs.

I tried to make a purchase with the discount code but it didn't work.  Maybe someone used it?  How did u get the code?

I want to say I am extremely happy with my GAWMiner!

My fury is hashing at a stable 1.32 MH/s. You can see there are some complaints in this thread, but that is because most people are only loud when something goes wrong, and with more than 9000 orders there are bound to be issues - that is expected. But gawminer support is very good.

Tip, if you want to order use coupon code 5OFF, this gives you 5% off the order. I don't know if it still works or when it will expire.

I don't have it but I would guess that you need to find its IP address and then enter

http://ip_address/

in your browser. To find the IP address you can use something like this http://angryip.org/

anyone get the intel controller?
any directions on how to get the web interface up?
they say its plug and play and you just go to the web interface and config.

Hashmaster works now, maybe I get caught in yesterday data problem

Since I haven't seen anyone else post their experiences with returns, I'm going to add mine.

First, let me say that I still believe that GAW has gone above and beyond in most cases and will probably come out of this as one of the most reputable mining hardware dealers. Pre-sale customer service was terrific and hardware was delivered very close to when it was promised.

But... post-sale care has some issues to work out. From what I can tell, returns and exchanges need to get Josh's direct approval and since he is tied up with so many other things, the back-and-forth communications take days between responses.

I won't fill this up with the details of the email exchanges. All of them have been very cordial, and there have many, but there are some things that I would caution others about:

1. I never was able to get an actual RMA, except for the email note from Amanda saying that it was okay, which I got after I notified GAW that I had already shipped them out.

2. GAW has had the returned Falcons for almost a week, and I have neither replacement equipment, store credit, nor full refund.
I have been trying to figure out some equitable exchange or return, since I am no longer interested in Zeus-produced equipment. Originally, I requested credit towards the purchase of an A2, but they have since disappeared from the site, the Gridseed delivery dates keep getting pushed back, and the S2 is there for show I guess, since there's no link to either order or pre-order.

3. I do believe that they will make good on their warranty/guarantee, but as it stands today, they have my pre-payment in full for Week One miners and I've got nothing.

IMO, this is mainly a result of delays in communication resulting from needing approval from the top, and could probably be solved by giving the customer service folks the authority to accept returns and issue refunds or exchanges. I appreciate that Josh has been offering to let people email him directly in order to solve problems, but as a business owner, I'm sure he understands that empowering his employees to solve the problems directly is a more scalable solution and leads to better, faster customer service.

Last, there needs to be a better process for RMA. Immediate issuing of RMA numbers, mailing details, and instructions. And when the units arrive at GAW, the customer needs to be notified that they have been received, when they've been accepted, and when they can expect a refund.

Update (07/12/14): Sometime overnight, a credit was posted to my account. (Which I hope to apply to some non-Zeus hardware in the near future.)

Yes, but the power use much worse for hardware Zeus. Gridseed equipment uses much less energy. Innosilicon consume less energy. More hash but more power all around.

Page hashmaster not send me a confirmation e-mail, so instead I write here.

There is a big link on the bottom "Why not create a topic?"


If the hardware arrives damaged you will of course get refunded, but as far as I know no hardware supplier offers a complete warranty like 1 year.
Big hardware companies have teams that assess refund claims and check if the hardware was used properly. Imagine someone spills water on the miner, writes to the supplier that it stopped working and requests RMA.

Thankfully GAW's units don't have this problem.

The design of the fury looks nice

7 hours? My week 2 Fury, which initially went online June 2nd, has been offline probably 80-90% since then and at the moment is STILL down.