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Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 33. (Read 82242 times)

full member
Activity: 154
Merit: 100
BTC = FREEDOM IS OUR ONLY HOPE!
I'm really disappointed in the email I got today from GAW. They emailed me saying they cannot host my week 3 war machine. I don't have the proper electrical setup to run a 2000w miner nor do I have the psus. They offered me 3 furys as compensation but that hardly makes up for 3-5days of lost mining, plus the cost of having to purchase 2 1200w psu's to run it myself.

It's been problem after problem after problem with my order. I'm really in a shitty situation right now. Not a happy camper Sad

To be clear, you were offered a full refund as an option.

I am sorry your disappointed. But we would rather return your money or ship it to you then provide a service that you may not be happy with.

It would have been nice to have a few more options to work with you other than get 3 free furies or a full refund. I just placed a new order for week 4 black widows a few days ago and I would have been happy with a shipping upgrade on those or something else. I was really left with an ultimatum of a refund or 3 free furies and that was all that I was offered. I asked for a call and or a phone # to speak to the rep and was for the most part ignored. I haven't heard any response from my last followup email sent about 2 hours ago.



As you can imagine, there is a lot of folks we are working with. It mat take longer then two hours to hear back.....

If you want to contact me at [email protected] I would be happy to see what I can additionally do for you.



*edit*--thanks for answering my email ===> you guys shipped me only a raspberry pi which is not included on my invoice,,,please clarify >>> MANY THANKS!!!!

full member
Activity: 182
Merit: 100
I'm really disappointed in the email I got today from GAW. They emailed me saying they cannot host my week 3 war machine. I don't have the proper electrical setup to run a 2000w miner nor do I have the psus. They offered me 3 furys as compensation but that hardly makes up for 3-5days of lost mining, plus the cost of having to purchase 2 1200w psu's to run it myself.

It's been problem after problem after problem with my order. I'm really in a shitty situation right now. Not a happy camper Sad

To be clear, you were offered a full refund as an option.

I am sorry your disappointed. But we would rather return your money or ship it to you then provide a service that you may not be happy with.

It would have been nice to have a few more options to work with you other than get 3 free furies or a full refund. I just placed a new order for week 4 black widows a few days ago and I would have been happy with a shipping upgrade on those or something else. I was really left with an ultimatum of a refund or 3 free furies and that was all that I was offered. I asked for a call and or a phone # to speak to the rep and was for the most part ignored. I haven't heard any response from my last followup email sent about 2 hours ago.



As you can imagine, there is a lot of folks we are working with. It mat take longer then two hours to hear back.....

If you want to contact me at [email protected] I would be happy to see what I can additionally do for you.
sr. member
Activity: 338
Merit: 251
I'm really disappointed in the email I got today from GAW. They emailed me saying they cannot host my week 3 war machine. I don't have the proper electrical setup to run a 2000w miner nor do I have the psus. They offered me 3 furys as compensation but that hardly makes up for 3-5days of lost mining, plus the cost of having to purchase 2 1200w psu's to run it myself.

It's been problem after problem after problem with my order. I'm really in a shitty situation right now. Not a happy camper Sad

To be clear, you were offered a full refund as an option.

I am sorry your disappointed. But we would rather return your money or ship it to you then provide a service that you may not be happy with.

It would have been nice to have a few more options to work with you other than get 3 free furies or a full refund. I just placed a new order for week 4 black widows a few days ago and I would have been happy with a shipping upgrade on those or something else. I was really left with an ultimatum of a refund or 3 free furies and that was all that I was offered. I asked for a call and or a phone # to speak to the rep and was for the most part ignored. I haven't heard any response from my last followup email sent about 2 hours ago.

full member
Activity: 154
Merit: 100
BTC = FREEDOM IS OUR ONLY HOPE!
OK WTF !!!! I ORDERED A FURY AND GOT A RASPBERRY PI INSTEAD!!!!! ??  Roll Eyes WHATS THE FEKKIN ' DEAL!!!

Hi, the miner and FREE controller were shipped separately. There have a been a few newsletters about this, as well as, updated in our forums. Please email us at [email protected] for tracking if you have not received your miner yet. Thanks!


MY ORDER DIDN'T COME WITH A FREE CONTROLLER!!! I DON'T THINK!!!!? SO WHERES THE MINER?? =\


===>WHO IS THIS ANYWAYS? WHAT'S YOUR NAME..CAN YOU PLEASE PM ME YOUR PHONE NUMBER? THANKS!!!
full member
Activity: 182
Merit: 100
I'm really disappointed in the email I got today from GAW. They emailed me saying they cannot host my week 3 war machine. I don't have the proper electrical setup to run a 2000w miner nor do I have the psus. They offered me 3 furys as compensation but that hardly makes up for 3-5days of lost mining, plus the cost of having to purchase 2 1200w psu's to run it myself.

It's been problem after problem after problem with my order. I'm really in a shitty situation right now. Not a happy camper Sad

To be clear, you were offered a full refund as an option.

I am sorry your disappointed. But we would rather return your money or ship it to you then provide a service that you may not be happy with.
full member
Activity: 182
Merit: 100
OK WTF !!!! I ORDERED A FURY AND GOT A RASPBERRY PI INSTEAD!!!!! ??  Roll Eyes WHATS THE FEKKIN ' DEAL!!!

Hi, the miner and FREE controller were shipped separately. There have a been a few newsletters about this, as well as, updated in our forums. Please email us at [email protected] for tracking if you have not received your miner yet. Thanks!
sr. member
Activity: 338
Merit: 251
I'm really disappointed in the email I got today from GAW. They emailed me saying they cannot host my week 3 war machine. I don't have the proper electrical setup to run a 2000w miner nor do I have the psus. They offered me 3 furys as compensation but that hardly makes up for 3-5days of lost mining, plus the cost of having to purchase 2 1200w psu's to run it myself.

A Synopsis of issues so far:

1. Bought war machine week 3 day one. Power Consumption Listed at 1080w.
2. Bought a 1300w power supply.
3. Power Consumption upped to 1500w, my power supply is useless.
4. Upgraded to a Hosted Miner
5. Power Consumption raised to 2000w.
6. Received email that they cannot host my miner.

It's been problem after problem after problem with my order. I'm really in a shitty situation right now. Not a happy camper Sad

Quote
Hello!
 
My name is Luke Rusten and I am a representative of GAW Miners. I am contacting you today because we are having difficulty allocating the resources necessary to host your Week 3 War Machine and/or Falcon. We extend our deepest apologies to you for this, but we have a solution that may make you happy.
 
Please respond to this email so we can discuss the offer I am prepared to give you to rectify the situation personally. Your satisfaction is, and always will be our number one priority!
 
Thank you for your business!
full member
Activity: 154
Merit: 100
BTC = FREEDOM IS OUR ONLY HOPE!
OK WTF !!!! I ORDERED A FURY AND GOT A RASPBERRY PI INSTEAD!!!!! ??  Roll Eyes WHATS THE FEKKIN ' DEAL!!!
hero member
Activity: 868
Merit: 1000



GAW credits are great unless you purchased a Fury or upgraded a hosted blade to a Black Widow, in which case you're apparently SOL.

I know that feeling but they didn't have to give us the $500 blade to widow upgrade either so less room to complain there. I'm happy.
full member
Activity: 140
Merit: 100
With recent news, I'm glad I went with GAW.
I did have some downtime issues, but even my home hosted stuff I've had issues as it's a chip quality issue I guess.
Josh compensated me for the downtime and has always responded same day.
Scrypt ASICs are crazy home hosted, I only do it in a shed lol, but having them hosted elsewhere and compensation for all issues, is relaxing actually.
This is how GAW works, you just need to contact them directly if you're having any problems, and they'll take care of you.

Sometimes they need a public push in the right direction.  Going private on the used miners didn't help me at all.  Ended up needing the community here to give them a nudge to do the right thing.  They did give me some store credit though which was appreciated.  I hope they clearly list used miners as used going forward.  I'd expect them to have some if upgrading customers older stuff to newer miners.

I hope GAW rejoins BTCTalk.
legendary
Activity: 3654
Merit: 8909
https://bpip.org
in the zeus litecointalk forum, from what i understand, zeus is leaving the patch up to the community, that they can't reduce the power use but they should be able to increase the hashrate if tweaked correctly. Who knows who or what will actually come thru though. People are saying 3.1.1 isn't updated enough which is what I brought up in a question in the locked forum. After a lot of reading of forums searching for cgminer to compile myself (IF I could on windows easily) I found the Icarus drivers were buggy back in 3.1.1, so if gaw or zeus didn't fix what they copied, there ya go.

On another note....

Thank you, Josh, for the additional credit you announced. I noticed zeus was offering new perks as well, so I'm glad to see you came up with something too. Instead of store credit, can you send it in crypto like BTC or LTC or other alts? Perhaps make an option on the website to use store credit to buy some coin that you guys mine during testing, for those people not wanting more tech?  Thank you Josh!
https://community.gawminers.com/gawminers/topics/generation_a_pricing_credit

I think there are two different issues: cgminer/zenminer/etc i.e. mining software, and firmware for the miners themselves.

Zeus promised a quick firmware update after the initial release, since they were so far off their power consumption targets, but apparently that was only an attempt to reduce order cancellations and there is no improved firmware forthcoming any time soon.

As for the mining software, this is way too confusing - if you go to Zenminer website you'll see them claiming they support Zeus, but Zeus themselves are not mentioning Zenminer anywhere and as far as I can figure out they are instead working on their own controller software (that's where the "community" is supposed to pitch in). Well, I have the DHL package waiting for me, will try to sort this out over the weekend.

GAW credits are great unless you purchased a Fury or upgraded a hosted blade to a Black Widow, in which case you're apparently SOL.
hero member
Activity: 658
Merit: 500
Small Red and Bad
With recent news, I'm glad I went with GAW.
I did have some downtime issues, but even my home hosted stuff I've had issues as it's a chip quality issue I guess.
Josh compensated me for the downtime and has always responded same day.
Scrypt ASICs are crazy home hosted, I only do it in a shed lol, but having them hosted elsewhere and compensation for all issues, is relaxing actually.
This is how GAW works, you just need to contact them directly if you're having any problems, and they'll take care of you.
hero member
Activity: 979
Merit: 510
With recent news, I'm glad I went with GAW.
I did have some downtime issues, but even my home hosted stuff I've had issues as it's a chip quality issue I guess.
Josh compensated me for the downtime and has always responded same day.
Scrypt ASICs are crazy home hosted, I only do it in a shed lol, but having them hosted elsewhere and compensation for all issues, is relaxing actually.
sr. member
Activity: 420
Merit: 250
in the zeus litecointalk forum, from what i understand, zeus is leaving the patch up to the community, that they can't reduce the power use but they should be able to increase the hashrate if tweaked correctly. Who knows who or what will actually come thru though. People are saying 3.1.1 isn't updated enough which is what I brought up in a question in the locked forum. After a lot of reading of forums searching for cgminer to compile myself (IF I could on windows easily) I found the Icarus drivers were buggy back in 3.1.1, so if gaw or zeus didn't fix what they copied, there ya go.

On another note....

Thank you, Josh, for the additional credit you announced. I noticed zeus was offering new perks as well, so I'm glad to see you came up with something too. Instead of store credit, can you send it in crypto like BTC or LTC or other alts? Perhaps make an option on the website to use store credit to buy some coin that you guys mine during testing, for those people not wanting more tech?  Thank you Josh!
https://community.gawminers.com/gawminers/topics/generation_a_pricing_credit

Is GAW going to replace the crap power supplies for Fury customers?  Also, what good is a store credit since it requires people to purchase more from GAW in order to get what they are owed?  Personally I feel I am still due Week 1 shipping compensation because the package was not in DHL's hands until the 28th, but that's another thing entirely.

Sorry, throwing money around is still not adequate, especially when the money is really just credit towards future GAW purchases.
hero member
Activity: 938
Merit: 1000
@halofirebtc
in the zeus litecointalk forum, from what i understand, zeus is leaving the patch up to the community, that they can't reduce the power use but they should be able to increase the hashrate if tweaked correctly. Who knows who or what will actually come thru though. People are saying 3.1.1 isn't updated enough which is what I brought up in a question in the locked forum. After a lot of reading of forums searching for cgminer to compile myself (IF I could on windows easily) I found the Icarus drivers were buggy back in 3.1.1, so if gaw or zeus didn't fix what they copied, there ya go.

On another note....

Thank you, Josh, for the additional credit you announced. I noticed zeus was offering new perks as well, so I'm glad to see you came up with something too. Instead of store credit, can you send it in crypto like BTC or LTC or other alts? Perhaps make an option on the website to use store credit to buy some coin that you guys mine during testing, for those people not wanting more tech?  Thank you Josh!
https://community.gawminers.com/gawminers/topics/generation_a_pricing_credit
sr. member
Activity: 420
Merit: 250
I got the email from Joe and don't quite care for any more excuses.  GAW and Zeus had the hardware in-hand before shipping and yet there has been nothing but delays as Eric over at Zen is practically building ZenMiner from scratch while people are trying to use it while we keep hearing "there will be an update".  I'm sorry, BFL strung people along with "there will be an update" because they were afraid of giving the community bad news, KNC said "sit tight" while they built uberhall and somehow couldn't find the parts for upgrades, "wait and be patient" doesn't cut it anymore.  

I saw on the community forum where Josh boasts they have multiple data centers - anyone who has ever been in or around a 'data center' knows they are equipped for running massive server farms and the like, test labs, R&D labs, all of which have wildly varying power, network, cooling, and space requirements.  I'd like to see realistic timeline from these folks instead of more excuses.

Are they working with the developers of BFGMiner?  CGMiner?  CPUMiner?  Is anyone besides GAW working on this - if so, who?  I don't put faith in jmordica - sorry, but back in March he starts posting out of nowhere with very beginner questions in regards to getting GridSeed stuff working and now we're relying on him for writing code for this stuff?

Honestly, GAW, do yourselves a favor, let everyone know who is working on what and provide a realistic timeline.  This is just frustrating because even people on your community forum don't seem to be getting anywhere with this.

P.S.- I'm basically quiet on here because my real beef right now is with Zeus, the people behind these crap chips.  They are ultimately responsible for the produced hardware and its failings, but since GAW is acting as a reseller and working on their own cloud hosting as well as mining software I'm holding them responsible for their customers.  Offering a refund is one thing, fixing stuff for their entire customer-base is another story entirely.  Edit: That is how GAW can become heroes and turn this story around since Zeus seems to be throwing their hands in the air and giving up.
legendary
Activity: 3654
Merit: 8909
https://bpip.org
Also, since people are borderline begging for the update on the community forum I'll add it here so Bitcointalkers can see - news on the firmware update?  

I see Eric saying people need to email him at ZenMiner for an update for Fury issues, why isn't it posted on the site?  Stickied on the community section?  As-is I don't feel comfortable running the Fury with the included power supply without sitting there watching it, but I'd like to see this update pushed out to the community rather than folks who happen upon it in a GAW Community thread on your website.

Please, do the community some service and fix this stuff.  It's about to hit shipping for week 3 and people still can't get this stuff working out of the box.  In all honesty this hardware as well as the Zen service were not ready for public consumption and needed a much more thorough QA round on all sides.

There was an e-mail sent out to GAW customers, and I could swear it was also posted on the gawmunity site, but I can't find it there. Anyway, see below, it mentions firmware issues with GAW's typical "blame someone else" attitude.

Quote
Thank you all for hanging in there during this bumpy launch for week 2. A mixture of events have occurred in the past few days concerning power, firmware, and general bugs which I want to cover in this notification.



First of all, we would like to thank you for your business. We couldn't have made it this far without you and we are humbled by your support and belief in us as a market leader. We now have a couple of thousand hosted customers which is quite a bit more than are original limit of 100 at launch just a couple of months ago. A large percentage of these customers have multiple rigs (some close to 40 different rigs). With this type of scale comes bugs and UI issues. This also forces us to implement better alerts and notifications for rogue nodes. In the past couple of weeks we have hired new Full Stack Developers along with other technical CSR's to assist with growth. We are not stopping there though. In the beginning we had a rough idea of how fast things would grow and boy were we on the low end of that forecast. We have since then planned for an even larger scale and deployment by adding resources (as mentioned above) and giving more effort to making our internal systems run more efficiently.



The issues week 2 hosted customers have experiencing in the past few days are related to possibly 3 items with the first being the most probable.



1. Power issues

2. Firmware/Mining software issues

3. UI bugs and cloud service issues



1. The power issues for 75% of the week 2 hosted units have been resolved. We have learned that whenever the units are tested in our lab, they are usually connected to pools that we use which are only higher difficulty and have more consistency as far as uptime and actual jobs. Some of the pools that are being used by customers have very low difficulty (like 16 - 128) which causes the units to draw more power. The draw is not entirely related to the difficulty but it plays a big factor. So an extra power draw of 1-2 more amps is significant when working with thousands of these units. Obviously we have planned for variance but we are right on the limit when factoring these numbers. We had a similar issue with the gridseeds although on a much smaller scale at the time.



New hardware = new issues but at least we can now see the light at the end of the tunnel. To resolve this issue on the remaining 25% of units, we are having the power company upgrade transformers to larger a much larger kw as well as bringing in new power legs to spread the load in multiple data centers.



2. Recently, we received new firmware/cgminer from Zeusminers for the Generation A Chips. After applying the firmware we realized that there we no improvements and in fact it made things worse as far as power consumption and fluctuating hash rate. We are in the process of reverting to the older firmware and have been for the past day. When we tested the firmware on our lab units, it seemed stable and more efficient. We are, again hiring more resources to work on Xminer and the controllers themselves for better performance and reliability.


3. Some issues in the UI we are aware of can be anywhere from your units not displaying properly, to the actual hash rate not being displayed properly. 50% of these issues are related to just reporting issues from the mining software to the UI and the other 50% are related to the actual miners either not responding or frozen. This is a serious issue because the only thing worse than not being able to manage your miner, is not being able to see that it even exists. We have immediate plans to work out this specific issue and confident that we can have this resolved in a timely manner.



Since we started this business as BTC and Scrypt miners just like yourself, we know what is most important to you and are working hard to achieve customer satisfaction at it's fullest. The speedy delivery of products is actually one of the main key components here and we realize that. This is why we try to do things like launch 1 day early or provide compensation for downtime. We know the score and understand the importance of uptime (especially in the beginning).



All of this said, this is why we want to offer a 150% compensation for possible downtime during the last few days from the beginning of week 2 launch. When we have mitigated the issues at hand, we will send another message with a link to a compensation form for the Generation A Week 2 Hosted customers asking for specific information.



I believe in providing an unmatched customer experience along with continued innovation in every area of our business. This is the foundation our company was built on and this is how it will continue.



Thank you very much for your support.



-- Joe Mordica CTO
sr. member
Activity: 420
Merit: 250
Also, since people are borderline begging for the update on the community forum I'll add it here so Bitcointalkers can see - news on the firmware update?  

I see Eric saying people need to email him at ZenMiner for an update for Fury issues, why isn't it posted on the site?  Stickied on the community section?  As-is I don't feel comfortable running the Fury with the included power supply without sitting there watching it, but I'd like to see this update pushed out to the community rather than folks who happen upon it in a GAW Community thread on your website.

Please, do the community some service and fix this stuff.  It's about to hit shipping for week 3 and people still can't get this stuff working out of the box.  In all honesty this hardware as well as the Zen service were not ready for public consumption and needed a much more thorough QA round on all sides.
sr. member
Activity: 252
Merit: 250
I haven't had a Gridseed USB Mini come in the little white box since mid April.
Gridseed also ship boxes of 10 units, not just single boxes, (there use to be photos on the GAW site of the 10pack) so if the unit was from a box of 10 you wouldn't get the small box.



newbie
Activity: 40
Merit: 0
I haven't had a Gridseed USB Mini come in the little white box since mid April.

I've seen the same thing. From what I understand, that is how they are coming from the manufacture. Retailers cannot sell used stuff as new, but I don't really care as long as the thing works. I don't need my Gridseeds to be shinny and new. If they do their job, I'm equal opportunity.
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