Week 3 will be delayed until Thursday.
Since we start, nothing has changed when it comes to the manufactures in this industry, we just have gotten better at providing a buffer between them and our customers.
Just about every vendor is involved in this launch failed (miserably) to deliver on their commitments to us. If only people knew how much has happened behind the scenes to make things go as smoothly as they have. I have deployed just about every back up plan I had in place.
Want to know a fact? 90% of the time there is an issue that causes a delay (even hosting issue), is because of a vendor dropping the ball somewhere. It just appears it "kind of" works out, because we find some way of making it work. Obviously, our mistake is in choosing who we work with (among other things). But the pickings are slim.
Honestly, we are not used to this. I have never worked in and industry where someone was contractually obligated to deliver X (and paid for it) and did not deliver in every way imaginable.
Anyways, I am venting. At the end of the day, I know its our fault. And I own the hiccups in the delay. I just wanted to report it here before anyone else did.
So commence the flaming.
I can only imagine the BS your dealing with, My hat goes off to you.
Bad hardware, late hardware, hardware with the wrong specs, hardware without working software, shipments to the wrong locations (despite dozens of confirmations), constant changing in deal structure, constant changing in pricing, companies that have no concern (whatsoever) for customers, pre-payment for gear that never ships (and because its international, we have no real legal recourse), agreements the get changed on a day to day basis, and so on
Thats the tip of the iceberg, and considered "normal"
Let me tell you a story: I was on the phone with the "top" CEOs a few manufactures, that I will not disclose, a few days ago. I was explaining my complete disappointment about the 50th time something was agreed on and did not happen. Do you know what I was told? That I am "too professional" for this industry and expected too much.
When I asked what they meant. I was told that this is the way this industry works, and I should be happy with things happening "close" to what was agreed. That this is an immature industry and everyone does "the best they can".
Ironically, when I responded by telling them that the money I pay them is not immature and looks pretty professional to me. No one had a response.
This is an average day.
& might as well have fun with them.
===> GROW A DICK !!! OR GTFO
