Topic: GAW Miners (Scrypt/SHA256 miners and Hashlet cloud) independent feedback thread - page 32. (Read 82242 times)

Yup, you are correct.  I have brought this up with GAW in my previous support tickets/emails.  There should be some kind of alert that gets sent once hash drops below a predetermined percentage.  Ghash.io has that.  Whenever my miners' hash rate drops, i get an e-mail from Ghash.  GAW should have this too.  This will reduce the amount of support tickets.

I am one of those people that checks my hash rate in like every hour, on the desktop while at work, on my phone while on lunch and about, on the tablet while at home etc..  

To be fair any week 3 issues - tracking/hosting/etc - aren't really issues until tomorrow, i.e. when it's really overdue.

I'm still puzzled why they can't have automated monitoring for hosted hardware. I had cobbled together some scripts for my own hardware soon after I got more than a handful rigs, you'd think a hosting service should have that from day one.

Don't get me wrong, they (GAW) do have the best customer service in any ASIC company currenlty.  But there are just too much of things going wrong.  and to get things right you have to get Josh the CEO or their people involved.  I don't want to constantly keep monitoring the UI.  I just want it to work.

I'll try my best GAW impersonation:

hashtrader.com is not a GAW website and it's definitely somebody else's fault

6/9 has not ended yet in some part of the world, be patient

Support is working overtime because we are so successful, just create a new ticket once in a while and we'll get back to you eventually

E-mail [email protected] if everything else fails

Yeah, I know I'm not very good at this, sorry.

Yep hashtrader has been down 90+ minutes and I still don't have my 3 hosted Week 3 Black Widows hashing away.

Gawminer's support site https://hashtrader.com/ is currently down with the message "502 Bad Gateway" .  Today, 06/09/2014, my week 3 hosted Black Widows are suppose to be online and they haven't yet.  

My week 2 hosted War Machine is down (it was hashing at just 52-54 mh/s and not the reported 65 mh/ by others).  One of my fury is only hashing at 0.99 mh/s).  E-mailed support about my down War Machine but no response yet.  I tried contracting them thru their website chat, but all I get is " Customer Service
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly..  

I am waiting for their store credit to show up in my account so i can make another purchase?.....today is not a good day for me...  

When I had my Fury using the brick I elevated it it a bit with some pencils underneath and pointed a 120mm fan at it. I have it jacked into a PSU now.

I did some power consumption and temperature testing with the Blizzard:

With the included no-name 12V 5A power supply: 49W
PSU temperature, top side, 25C ambient, no extra cooling: 60C
PSU temperature, bottom side laid flat on a wooden surface: 78C

With a 12V 30A power supply (the kind that used to come with Gridseed 10-packs): 56W
Note: this PSU is drawing ~6W with nothing connected to it.

With an 80+ Bronze ATX PSU at 70% load: 45W

Blizzard temperature, bottom of the heatsink, 25C ambient: 45C

Wattage readings were taken with a Kill-A-Watt at the wall with a single Blizzard, not including the controller or other peripherals, except with the ATX PSU, which had other devices on it for a total of ~70% rated capacity (450/650W).

Temperature readings were taken with an infrared thermometer and the bottom-of-the-psu reading is obviously understated as it probably lost a few degrees when I lifted it to measure. Another thing to note is that these are exterior temperatures.

I let the Blizzard run for 10 minutes before each measurement, to make sure it's hashing at full speed. I noticed that on the ATX PSU I get ~1.33-1.34 MH/s versus 1.28-1.32 MH/s on the other two PSUs, but that could be just a coincidence and I'm too lazy to reconnect everything to measure again.

I'm thinking I could remove the fans and stack the miners to be cooled by an external fan. Four Blizzards are close to one Gridseed Blade in performance and are more compact. Shame about power consumption though, twice that of Gridseed.

tl;dr If you have more than a couple of Blizzards/Furys (Furies?) use a proper ATX PSU. If you insist on using the included PSU make sure it's well ventilated, don't place it on a flat surface. The miner itself is adequately cooled by the stock fan.

EDIT: I couldn't verify the theory of power consumption being dependent on difficulty. I tried DOGE and LTC (about an order of magnitude difference) and the power consumption was identical. I tried different pool difficulties (128 to 1024) and didn't see any difference either. I have to call bullshit on this (again).

EDIT2: forgot to mention that frequency was set to 328 in all tests.

I had a mixed experience with Gaw starting out. After contacting support They went above and beyond to help me and that blew me out of the water. I was very upset at the time as I ordered a fury and it came with no power supply.I know this is a human mistake and mistakes happen they went good for it my compensating time lost and sending out new power supply that made me very happy.

It was discussed on GAW's site here: https://community.gawminers.com/gawminers/topics/week_2_shipping_update
and here https://community.gawminers.com/gawminers/topics/got_my_week_2_fury_box_it_had_everything_except_the_fury_inside
Just contact them if you don't have tracking.

ok where's the tracking number for the second one?...why didn't you guys tell me it was coming in two different packages as a courtesy ? ~as that would only make sense business wize!!!  hello?

As far as I know, the miners come in 2 separate packages. 

Darkwinde bfgminer being compiled for windows for zeus, i will post as soon as it hits the web. it will work on hashra and gaw too i'm assuming.

Now,  let me tell you my story.
I have ordered a "used" gridseed blade from their website. However, after more than a week(I ordered on 28th May morning EU time) they found out they ran out of used blades. They offered to drop ship a new blade to me.  Now the price of blade has dropped to $615(minerEU), while i was paying $749 not including shipment...
And now, i still dont have the tracking number and no reply from the customer support(i emailed since friday afternoon EU time, that is suppose not holiday and enough time for them to reply.)
Now, the story was i ordered a blade on 28th may.
first the system sent me the "tracking number" on 29th may, however, when i checked the status, i saw the parcel was delivered on Jan 2014, so i email their customer support, Jonathan told me that USPS reuse their tracking number, so the info should appear soon(up to 48hrs).
Around 1 day after(29th May), the status has been changed to "pre-shipment". Ok, then i wait for 2 more days because i thought the status wont change in short time.
Until 30th may pm, i emailed their customer service and tell them the status is still "pre-shipment" and ask them to double check what happen. Jonathan replied to me in the afternoon he need to call USPS to check what happened...so i wait
Since 31th May and 1st June is weekend, so i need to wait until 2nd June to have result.....

I emailed him again on 3rd june, because i hear no reply on 2nd june, until 3rd June 6pm EU time, he told me that the reason may be their sales did not post the product. WTF...but ok, so i wait.........
4th June no reply, 5th june emailed in the morning but still no reply...
Until 5th June pm, I have ran out my patient, i want to have an explanation asap because they have delayed me for more than a week! I saw other people on this forum got their device mining and price keep dropping week by week.
I checked their support website and i saw there is a post from another person asking his blade is missing and no reply on his email too. therefore, i replied that message, hoping there is some reply from them.

Finally on 5th June pm, i got the reply from Amanda(not Jonathan who i kept pushing...)
"
Hello,

I am so sorry for the delay. We ran out of used blades so we are actually dropshipping a brand new one to you! We expect to have tracking tomorrow, but are still waiting for an answer.

Thank you for your patience.
Amanda
"
Today is 7th June....However, I did not receive any update today~!
WTF is happening to them.....

Some more I noticed that they removed the post people complain about the shipment on their "support" page. I was replying another guy's post because he also didnt get his shipment and no reply from email, and I dont know what is following up on his case.


The only think i can think of is 1) refund or 2) compensate on some way as at last friday, minerEU is selling brand new blade for $615. they should either match the price or give me refund!!! My order number is 7217

I can call my credit card company to dispute this transaction anytime as i DID NOT receive my order, not even a tracking number as long as i present the email evidence to the bank. Luckily i did not choose to pay by bitcoin after last time being cheated by BFL....
I guess they GAWminer people should give us some explanation on these missing orders.

Normally i would not spent such time in typing these, I have given more than enough patient on them, but after i saw the complain post has been removed, i decided to post here because i am sure my post will not be deleted in here.
 
 

If you are having trouble with GAW Gen A or other Zeus clones try Hashra software:

http://hashra.com/support/

I can't vouch for the "PC cgminer" download, but the Pi software (I downloaded the Launcher image) works very well. I have a Zeus Blizzard aka GAW Fury. Make sure to set the correct number of chips on the settings page (6 for the Blizzard/Fury).

  lol no worries just got off the phone with them guess it's shipping in two separate packages!!! scrrrrr

*WILL UPDATE WHEN IT ARRIVES!!* easyyyyyy

Maybe u are getting a pi and a fury. pi's came with furies at one point. give it until tomorrow. my pi came a day earlier.