Topic: HashFast launches sales of the Baby Jet - page 16. (Read 119626 times)

HashFast has chips in hand.  They are extremely busy getting those chips assembled into mining machines.

They have far better things to do than whisper sweet reassurances into your ears every night.

No, it is exactly that. Reading over all their latest communications, you can easily tell  they have passed and sanitized by a lawyer first. They have carefully worded everything as to not take any liability, past future and present. Are my claims so far fetched? This is the company that is NDA'ed out the asshole.

I don't think it's that, I think it's that they just kinda don't know what to do, and the missteps with Taco and the silly (and ill-timed) drawing for people putting ads in their sigs show the lack of a coherent communication plan.  

Dealing with this situation is different than selling bondage or fisting pron, as our marketing man is probably finding out!  I don't mean that too meanly, after all, it's a really strange situation, and I can't think of any especially valuable prior experience he could have had to help deal with bitcoin miner preorder fumbles, so I guess pron sales are as (in)applicable as anything else.  (Except maybe crisis communication.)

I don't think they have to come on here and respond to every bitchy post, but having said that, Amer has a number of good suggestions, even if some of them veer too far into the "promotional" aspect rather than providing information.  Hashfast can certainly do a better job getting the facts out there, and doing so with some regularity. Personally, I'm not so much interested in success stories ... except maybe new information that shows how they are addressing and overcoming delays.  Data points. Stuff that speaks for itself.  Not any spun items. Why not commit to a factual update every week, with some of the industry-specific insight information that Amer suggests (i.e. for those of us that aren't personally into hardware design)?

They are in full legal lock-down mode. Say nothing or do nothing that can be used against you later. We're just along for the ride now. See you all on Jan 1st. I hope to get better news earlier, but I've hoped twice before and been burned. Thanks BFL, Avalon, and now HF.

They still have not said when they will start shipping batch 2 (which should have been within the next week or 2 before the delay). I bought batch 2 with the assumption that it would ship end of November. I emailed them after the delay of batch 1 shipping mid December asking when they expect batch 2 to ship. The only response I get (2 weeks after I sent the email) is "batch 2 will ship after batch 1 is shipped"

That does not help me 1 bit. How long will it take to ship batch 1? 1 week? 2 weeks? 2 months?

Thank you...  Well said.

I disagree, here's just off the top of my head a list of things they can do that would not dig themselves deeper:

* Commit to a production update schedule of what is going on, good or bad, instead of random surprise information which sometimes is very interesting and sometimes is fluff. (This would help avoid the derision for a smiling wafer picture, since we know to expect our updates on X-day, and people will have the appropriate reaction to a photo op instead of THIS IS NOT AN UPDATE)
* Focus a Customer Service person on this forum (hopefully this person is there already) which always has something positive to say to even the most horrific forum posts, and then get active - project hope and excitement instead of what currently is being viewed as hiding/fearful. These people exist, I work with a few of them, it's amazing how well this can diffuse bad situations.
* Update the website with a diagram for those of us that aren't D&T which shows the pipeline of chip production, since most of us don't know if the substrate is the 30th step of 100 steps or the 30th step of 31 steps.
* Finish updating the order chains on the website.
* Add the realtime shipping information they promised on the site. (This could be a bit contentious, because it will cause people to argue about more dates, but at least it would be a place where information could be distributed without a press release)
* Talk about plans beyond this launch. I mean, the company is not going to disappear after Batch 2, make us feel like partners or early ad hoc "shareholders" - make customers feel like they are part of something bigger than a launch date argument.
* Blog about wins, even if they already happened. Has nothing gone right in this? I'm sure not.
* Give some projections on what they expect the miners will do at the difficulty THEY thought it would be and if we're tracking with it. This absolutely exists, it's part of the business model - so what was it?

You can't change reality, we are where we are, but the delivery matters. I know easier said than done, but none of the above requires promising delivery of chips and all of them would be better than radio silence.

The reason successful frauds are successful is it's never advantageous for the marks (those already invested) to expose the fraud.

That's the second reason why i don't do it. However having other people to lose money won't help bitcoin, either.

And they are probably earning something in the range of the million per week, i would like to see their batch 2/3 order history, why they keep that hidden?

    I don't think driving HashFast into bankruptcy  will help us here.

I'm not really.  What are they possibly going to say that wouldn't just end up digging themselves deeper into the hole they are in.  I mean, I can think of about one thing they could say that would make this situation better but they aren't going to say that.

If so, don't use them

d&t, no, our discussions where useless. However i can't leave that spammer to try to convince anyone that HF is in any way good.
It's a basic principle for me. I can't stand it. I already lost too much myself. I should try to contact adwords and have their advertising removed from google, or bid more with a blog that explains their lies, but i'm too busy with my stuff for now.
However the idea is simple, if anyones wants to do it..

You received your lousy discounts yet?

Probably cause you kept bugging them about the refund issue / asking a further clarification on it.

Except they don't have an answer for you or most likely, they don't have any plans to refund

Could be a reason why they don't want to talk to you Mr Taco.

Whatever happened to cypherdoc?

Were you requesting a refund?

pretty obvious you didn't conduct yourself as a total sockpuppet cheerleader which means they have no use for you

Not good..