Status update
(Latest in Bold):
2/23/14-Ordered 6MH/S kit w/ accessories ($4,980 shipped) via CC (order #241)
2/25/14-I checked my credit card balance and the payment has been processed on my end. There was also an additional $49.89 "international service fee" which I assume is a Visa thing. I sent an email requesting an estimated shipping date.
2/25/14-Got a friendly reply that reiterated the 7 day credit card policy. They also confirmed that they would send a tracking number as soon as it shipped. I replied to their message saying they should start a new thread instead of using this one.
2/26/14-Received another message agreeing that this thread isn't the best place for business. Simon says they are working on setting up an official thread pretty soon. He finished up with an apology about the credit card wait time (not that I was complaining) and said that if I had any questions, to get in touch with him.
3/2/14-It has now been 7 days since I placed my order. I sent a message yesterday (3/2) asking for the tracking number. No reply yet as of today (3/3).
3/4/14-No replies yet, so I sent another email to Simon asking for a tracking number. I'm going to try the squeaky wheel approach. Just received an email from Simon verifying my CC payment. He said, "Your current estimated shipping out date for your units is between the 9th March - 16th March. I can tell you that it will most likely be closer to the first of those two dates."
3/9/14-It has now been 14 days since I placed my order and I still do not have a tracking number. I was under the impression that Hashra was going to have a very strong supply chain, but I am getting nervous and irritated again. I really wish I had ordered through Zoomhash. I'm sure I would have 20 miners working toward ROI instead of 0 miners (and also received a better price).
3/10/14-Emailed Hashra for a status update on my order. No reply.
3/12/14-Emailed Hashra asking for a tracking number. Reminded them that their FAQ page says, "Expected maximum amount of time from any payment verification date to arrival of Miner is 14 days." I am growing tired of the lack of transparency. My order status has been "Awaiting Fulfillment" for a very long time. It has been over a week since Simon emailed me to mention that my CC payment had been verified. I'm getting close to cancelling my order.
3/13-14-Received the following email from Simon:
"Sorry for the long wait of your miners, we do promise that we always ship out within 14 days from when payment is verified and so far we have managed to stick to this promise. I can assure you that your order is shipping out this weekend which is still within the 14 days from when your card payment was verified. I'm sorry for the long wait and I understand how frustrating it is. We were hoping to get all deliveries out sooner than we had expected but we were not prepared for the number of orders that we have had to fulfil on. This has obviously resulted on an impact on shipping out times taking longer than we had hoped for. We are sorry for this. We will obviously give you tracking number details for your delivery as soon as it has left us. In the mean time if you do have any questions at all then please do get in touch. Kind Regards, Simon Bright"
3/15/14-I had replied to Simon complaining that his website and email don't agree. He apologized and also told me:
"I can give you some good news that your order is now being shipped out this weekend so you should expect email confirmation by the end of the weekend with tracking number details. I'm afraid I do not think it will arrive on your doorstep by the 18th though shouldn't be too far off that."
3/16/14-I woke up to an email stating that my order status has been updated to "awaiting shipping." The email had no tracking number. I logged into my Hashra account and there is no tracking number there either. So far I'm pretty disappointed. I feel like I've been lied to. It has now been a little over 3 weeks since I placed my order and I still do not have a tracking number. I would not recommend Hashra at this time. Hopefully they get organized and improve, but I'm afraid they have lost my business. I'm emailing him now that if I don't have a working (picked up and active) tracking number by tomorrow night, I will be canceling my order.
3/17/14-Received a tracking number and Hashra order status was updated to "Shipped." The tracking number did not register on DHL's website. I sent another grumpy email to Simon. Received this response from Simon. (Link) Didn't help my situation.
3/18/14-The tracking number was updated to "shipping information received" which means DHL does not have the package yet. Received another email from Hashra that linked to their new support page and they announced they were now shipping units with free Raspberry Pis and preloaded SD cards with their new firmware. Made me very happy and IMO made up for the lengthy delays. (Link to announcement)
3/19/14-DHL tracking number was updated to received and processed out of Hong Kong. Hopefully it arrives before the weekend!
Stay Tuned!