Hey guys sorry for the delay hope to open up system on monday. Just running through multiple tests and rectifying some bugs.
are you also going to process funds withdrawals? I sent you a pm but got no answer yet, some days ago (before the new site release) I ordered a withdrawal but it is still pending...did you guys also stop withdrawals with the launch of the new site or is it something else?
btw the new site and search engine look cool
Yes, Too many things going on simultaneously so we have put customer service on hold till release.
Put customer service on hold?
Man, you've got a lot to learn about business, my friend. When people have money on the line, the last thing that they want to hear is "....well, we have it stored away currently in a safe place...just trust us...no, you can't have it back...no, it isn't doing anything for you sitting with us...but it might someday, when (if) we have things running smoothly..."; meanwhile, the people who bought keywords, whom had the impression, based on information coming directly from you and your site (countdown timer to launch), that it would launch over 40 days ago, are still sitting around, hoping that they haven't been duped, while looking at a site that appears from my end to be running less smoothly than it did 30 days ago.
Perhaps it angers you to hear these kinds of complaints, if indeed you're an honest person who's really trying to make this all work, but, I guess my point is, when you fail to meet deadlines and then give little in the way of commentary on updates after that failure, you'd better get used to it. It's kind of the way that life works in these types of scenarios.
Honest or not, when you mess up with people's money on the line, you should expect some disappointment and anger to be expressed towards you and you must understand that they will only put up with so much before they decide to give up on it - and this means a failed project for you - so this is a big deal for everyone with money involved.
You've got to understand how this can look from the investor's perspective. If you want to win people over you can't be dithering with customer service and announcing changes (delays) after the fact. You must be as transparent and accommodating to your customers as possible. You should be warning us about delays and problems well before they lead to frustrated customers feeling the need to email you their concerns about you missing on release dates.
Where is your head in this? Do you care at all about satisfying your current customers; the one's that have forked out well over 500 BTC to your project? The way I see it, you owe us frequent updates, especially now that the original launch date was missed by over a month. Weren't you saying earlier that you have something like 30+ employees working for you? Are you telling me that you can't afford to have just one of them spend a little time answering emails and sending out updates on your own forum? You tell me that you care so much about this project, but I don't see it. All I see is a few empty words in a forum comment once a week or so. I don't sense a passion here at all. Maybe I'm wrong...hopefully I am, for the sake of keyword investors.
I have a stake in this too, you know. I want you to treat customers with respect, because I know that it's the only way to win them over and have them become advertisements for your product, and I want this to be a success, because my money is on the line.