Help needed!
I have sent over 13k VIBE coin on HitBTC over 48 hours ago.
I still do not have them on Main Account
Transaction hash: 0x233bcb77b7b47d4aad9fb95df08029e1cade3ceb0ed08efc45bd1807a11a6e6f
Please help!
I wrote to the support but I still have no answer.
don;t panic people , just recieved an answer from the support team :
Marguerite Tessier (HitBTC)
Jan 9
Dear Trader!
Thank you for reporting to us!
DCN deposits took more time than expected, unfortunately. Please accept our apologies for this.
Our team is fully aware of the issue and the solution is on it's way already.
As can be found in the blockchain - this deposit transaction had proceeded successfully and the funds have reached the destination wallet.
This means that once our work is done - this transaction will show up on your HitBTC account (In case the deposit address contains no mistakes. We kindly ask you to note that our ETH wallets aren't designed for storing Ethereum tokens. We have separate wallets for that. DENT addresses are also not suitable for this. In case you've performed a DCN deposit transaction to a wallet address from HitBTC that differs from your DCN address - please let us know about this).
We will keep you posted about the progress. Thank you for your patience.
Regards,
Marguerite Tessier
HitBTC Support Team
edit : deposit recieved