DO NOT SEND ANY MONEY TO HITBTC
This exchange is going to exit scam very soon and that will make Mtgox looks like a joke
hitbtc is also under investigation by a huge number of law enforcement agencies who will shut them down one day or another
It is the shadiest exchanges i know to date
- Fake company name
- no corporate registration / totally of the grid
- no offices
- whois hidden by panama based whoisguard
- huge ressources invested by hitbtc into eluding investigators researching the company, with complex network of fake entities, company name usurpations, fake people, etc..
- almost non existent support with fake names
- faked volume by a huge extent / bot generated markets
- too cheap miner fees which results in transfers stuck in limbo for days (for the lucky one who actually get some money out of it)
Their business model is selective scamming; they let a number of payments go through based on a automated selection made by algoritm and withhold others either for days, weeks, months or forever. They let some payments go through to create confusion among people and keep their scammy business going, but also to elude "withdrawal tests" made with small amounts, to draw larger sums into their exchange
They make tons of money with this scam
exactly same experience as you describe.
I just loss few dollars in dec17 and will leave hitbtc forever!