How important is customer support of an online casino for you ?

speedy963

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Quote from: brightMan on June 16, 2018, 02:39:23 PM

Quote from: inthelongrun on June 03, 2018, 11:49:39 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

It is really important to have fast and responsive costumer support in some online casinos, but there are also some time that they need to review some issues regarding your complaints and problems it is not also all the time that they can be responsive, so much better also to be patient and just wait for their reply but it should't exceed up to 24 hours.

brightMan

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Quote from: inthelongrun on June 03, 2018, 11:49:39 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Just imagine a real casino like Wynn or MGM or any business in this world without customer support? That is just the same with online casinos. There got to be people preferably live chat in order to assist and answer people needs.

Late replies are understandable sometimes especially on delicate cases where reviews are necessary.

It is highly important and I am sure there is no one that would end up saying otherwise. If I have an issue, I always want it solved pretty fast and things like that increases the reliability of a platform. I do not want to have issue and only end up getting a response after huge number of days when I could have done a lot with that time wasted, so, that is how important having a highly responsive customer support team in place.

Bitcotalk

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Quote from: Shinpako09 on June 13, 2018, 09:33:17 AM

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

But for me, this is really not a problem. The problem is why we are moving toward such option that is full of issues and detrimental elements for us. Why we are not taking it serous? Why we are killing ourselves just because of that fake money source? We have to think about it. We need to focus on reality of this online casinos. They are only for making us ruined, nothing else.

JL421

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Quote from: SyGambler on June 10, 2018, 04:52:29 PM

to be honest in the sites that I usually use on daily basis I never even needed to contact their support
so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

That's completely correct the site should try to fix the problems which gamblers have faced in past so that it doesn't happen with someone else in the future. Having live chat is waste of time and money, the site should just be transperant with the users, value everyone's opinion and continue to function

abel1337

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Quote from: Shinpako09 on June 13, 2018, 09:33:17 AM

It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

Same thoughts mate , Support is one of the most needed foundation of each gambling site , If there is a good support , each of the problems inquiries of gamblers should be gone easily with the help of support. Good support can help the gambling site to make their gamblers stay on their gambling sites. We know there are too many gambling site but their are just few gambling site with a good support.

Joel_Jantsen

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Quote from: Kakmakr on June 13, 2018, 06:15:17 AM

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

That's true.Most of the these casinos come up with a policy called "KYC" to automate bots for their support.No matter what the query is, the bot will promptly ask you to do your KYC.That saves money and makes the process so much easier.

Quote from: Kakmakr on June 13, 2018, 06:15:17 AM

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. Roll Eyes

Nope customer are idiots most of the time.Look at the number of idiots playing at sportsbet.io knowing they're full of filth and scam.

Shinpako09

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It is very important. If there's some question or you have a problem in withdraw, depo, complaint or anything that is related to their site, you can ask them. Support is the one that will answer all the query of their customer. Having a good support also attract player sometimes.

Kakmakr

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Quote from: knightmairesaint on June 12, 2018, 06:15:24 PM

Quote from: Kakmakr on June 11, 2018, 01:30:15 AM

I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Most of the gambling sites have problems with their customer support so it will be hard deciding in which site will you stay. It is a common fault in which the team behind the sites seems to have a less concern. You see, a gambling site with bad customer support is like a product having a bad sales representative. The customers will likely have a less interest in buying the product and will have interest in criticizing the sales rep as well as the product. A bad customer support is equal to less interest for the gambling site.

Yes, but the problem is that they start off with a Bang and they offer excellent support and then they start growing and growing. Some of them grow so fast that they outgrow their support. The owners do not want to spend more on employees and staff, so they neglect that part of the business and then things start falling apart.

Businesses have to invest in their support staff, because that keeps the people from leaving. A disappointed customer can quickly poison a whole community. Roll Eyes

sweetbet

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Customer support is extremely important. If you're going to be wagering your hard earned money in a casino, you want to know that you'll be able to quickly get in touch with a customer service representative if you need any assistance. You don't want to be talking to a robot or have to wait 24 hours for an email reply.

knightmairesaint

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Quote from: Kakmakr on June 11, 2018, 01:30:15 AM

I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Most of the gambling sites have problems with their customer support so it will be hard deciding in which site will you stay. It is a common fault in which the team behind the sites seems to have a less concern. You see, a gambling site with bad customer support is like a product having a bad sales representative. The customers will likely have a less interest in buying the product and will have interest in criticizing the sales rep as well as the product. A bad customer support is equal to less interest for the gambling site.

el kaka22

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Customer support is highly needed in a lot of set ups, let alone something that has to do with funds. However, one thing like you have said is the lag, but we also have to understand their capacity may not actually hold much the number of queries coming in a day. It is not an excuse though for an online casino making a lot of money. It is very important for me and I believe everyone as it at least give you some rest of mind to get solutions fast in the case of an issue arising.

Quote from: SyGambler on June 10, 2018, 04:52:29 PM

so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

You cannot predict the future and even giants also may slip down due to unexpected bottlenecks. Hence good sites also must need customer support to handle whenever issue arises.

Kakmakr

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I will not say that this will be the primary decision making factor that would sway my decision to join a gambling site or not to register with them, but I think it is one of the factors that will sway my decision to stay with them or not. You want 24/7 hour support and prompt answers to your questions, when your struggle with something.

It is in the Casinos best interest to have their customers gambling at all times, when they visit the site and problems with deposits must be their highest priority. Roll Eyes

Fatanut

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No complex system has zero flaws especially if it's branched out to something that's connected to the Internet. In this case, the blockchain. There are transactions that take so much time to process and at the same time, double spending can happen. Errors are still happening in online casinos so a customer support has to be there in order to check if the coin actually have been sent to the deposit address of your casino but the automated system was not able to process it. I think a bad customer support is detrimental to your online casino's name. You can be labeled as a scam gambling site because of a piled up customer support tickets that took long enough to process. It's so sad to see but most online casinos are like that (even trading sites).

Having the customers enjoy gambling in your online casino is just one part of establishing your online casino. Having them to have someone to talk to and process their problems towards your problem is as important.

mostkey

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support is very important in gambling sites. be it via email or live chat. and quick response is very much needed. But behind all that, it is important for us to understand their work system, maybe they are busy to reply to the message you convey. because given the number of online gamblers is very much. and maybe every day there will be many complaints that are conveyed on the support

SyGambler

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to be honest in the sites that I usually use on daily basis I never even needed to contact their support
so having good support is good , but the good sites are the ones that you don't even need to contact their support Wink

francesyrus

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Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It is very important to have an active customer support for an online casino because there are always a question arises while playing. There are some issues that need to be answer right away. A good online casino with active online support will probably have many customer/player to play in their site.

katiecbell

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Quote from: MinerHQ on June 04, 2018, 06:21:49 AM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

Even though site got a live support those support members will have a limited access so you can expect just a general answer from those members. They still make you wait until their back-end team or admin check your actual issue.

If the site doesn't have a good support slowly they will lose the business to their competitors so all admin needs to give more importance to support their customers on time.

Yeah, losing business is guaranteed for a platform that has low support or no support at all, most especially when it comes to the issue where money is involved. No one wants to use a platform they will not at least have peace of mind to make use of and support actually helps a lot with that perception.

It is very important and any successful business will always take this as the first step before anything at all as the more the customers you keep, the better for the progress of your platform. When all the business are nothing without customers, how we can ignore the higher standard customer support of an online casino ? Customers alone giving actual business then resolving their queries/issues must be done at first priority.

ethereumhunter

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with a good customer support, this will make their customer satisfied and they will be like to stay on that site for a long time and they will enjoy their time on that site. and if the gambling site can have this, I am sure that they will not have any problem with their customer and they will get any recommendation from that person for other people or his friends so more people will come to their site.

susila_bai

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Quote from: crazycatwoman03 on June 09, 2018, 02:52:02 AM

Quote from: YTBitcoin on June 07, 2018, 06:59:25 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a vital role just like a backbone of the human body for their online casino gambling. If the customer support will be more active then they will react faster on the feedback of their customers and they will fix any issue their customers face and if this thing will come in then the remaining users will not face the problem and the remaining users will play their without feeling any inconvenience and the person who face the issue will think it as a best site and they will start to like it more.

True, customer support is very important not just for online casinos but for all websites especially for those who offers services. As a user and an occasional site visitor, when I have a question in mind I always seek for customer support. I have experience being assisted clearly and attentively and I am very thankful for that but I have also experienced the opposite of it. It is not good for any site to have bad customer support because users are the key for the name of their sites to be introduced and referred positively to others. In this case, if an online casino have a bad customer support then its users or the gamblers will likely lose interest in it and turn to other gambling sites.

Good Customer Support is not only important for who offers services but also for even traders who are selling products because if the product have any defect or customer wants to clarify some doubts about the products which they are going to purchase or purchased, then if customer support immediately clarify their doubts then their company sales will surely go up. It is so true that Good customer service always gets you high business and good reputation for your concern.

crazycatwoman03

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Quote from: YTBitcoin on June 07, 2018, 06:59:25 PM

Quote from: krishnaverma on June 03, 2018, 11:44:12 PM

I have seen some reputed casinos lagging in this aspect. They make you wait days for a reply to email. There live chats makes you wait for hours. Thus, it makes sense to check the customer support by sending mails or trying live chat before you join the forum. How important is customer support of an online casino for you ?

It plays a vital role just like a backbone of the human body for their online casino gambling. If the customer support will be more active then they will react faster on the feedback of their customers and they will fix any issue their customers face and if this thing will come in then the remaining users will not face the problem and the remaining users will play their without feeling any inconvenience and the person who face the issue will think it as a best site and they will start to like it more.

True, customer support is very important not just for online casinos but for all websites especially for those who offers services. As a user and an occasional site visitor, when I have a question in mind I always seek for customer support. I have experience being assisted clearly and attentively and I am very thankful for that but I have also experienced the opposite of it. It is not good for any site to have bad customer support because users are the key for the name of their sites to be introduced and referred positively to others. In this case, if an online casino have a bad customer support then its users or the gamblers will likely lose interest in it and turn to other gambling sites.

Topic: How important is customer support of an online casino for you ? (Read 420 times)