All these concludes me that you do not have enough bankroll to protect your business. Playing in your casino for high rollers are risky. Thus I will leave you a negative feedback. The feedback will be reconsidered only when you will show following and the results are satisfactory:
1. Current Bankroll with blockchain evidence
2. Show data of you claiming OP's winning rate was 97%
I would not recommend this. I strongly disagree with your #1 condition as no casino is going to share this with you or anyone else. If you decide to continue with this action, you need to tag every casino as to not be biased and be ready for the consequences it might bring from all casinos and their supporters. I would love for this info to be public as well, but I just don't see all casinos agreeing.
All casinos are not in the same situation as them.
Asking proof of bankroll was done before. If I am not wrong once Cloudbet or Primedice was in a situation where they had to prove their bankroll and it found out they had BTC over 300 or 3000 which was huge to cover the fund of the accusation against them. A casino once even paid over 300 BTC to one of their client when the accusation was raised on the forum. In several occasions many other gambling website were asked for it too. So asking for bankroll to all casino will be weird but when there were situations, it's already done before.
Not long ago
MoonbetEcosystem from Moonbet.io had bad experience with owl.games and it's still fresh. If you closely look at to this particular accusation, you will find instead of answering direct questions they were choosing the path of arguments, blaming the accuser and harassing him. Until now they have not shown any evidence to support their legitimacy. Except saying all stupid things like:
a BRAND NEW account, deposited 2k USDT, bet 1200 USDT in a sports game, used 630 USDT to start to play slots, every bet won. Among the 247 bets you placed, 240/247 = 97% win rate. And as everybody can see in the screenshot, he bet 3000+ per round and every round won. Targeted at one game provider, and won 80k profits within a short time.
Also we have been rugged pull by other game providers' bug for several times before as well.
So if it's not a bug due to the game provider, he can create new acc and win of coz.
FYI, the risk team sees winning from bigger game provider more credible: such as evolution live casinos, pragmatic play etc.
For slots from smaller game provider, bigger winnings are always treated with more caution.
So I would suggest the lucky dude can create new account and play Live casino, you will definitely get your winnings.
Please also note that the acc is brand new and has no history with our casino, we had several incidents with players who exploited game bugs before, which even caused a bigger game provider to recall one of their games. So we are trying to be more cautious.
So if you are an active gambler like you said, why your bitcointalk account is brand new? What do you have to hide? The short history of your game account, bitcointalk account, and even the newly made anon telegram account do not help add credibility of your story.
As well as your chat history with so-called BGAMING staff. It only adds more doubt into the story.
Even look at the screenshot provided of the email they sent. Blackmailing a user and saying if you do not do this then we will not pay you? Very unprofessional and questionable behavior.
After considering everything I have huge doubt that they are capable of paying big wins. May be one of the poster is correct about having only $300k bankroll. But it's should be easy for them to prove it wrong instead of trying to get away by blaming the accuser.
They are lucky that I am not a fan of giving feedback to anyone especially to a business. I do only when it's necessary but when anyone clears my doubt I am always open to remove it completely which I already indicated to my reference post. Removing the tag will not be very hard, do something that is satisfying, they will even find me vouching for them. But being unprofessional. acting shady; is not going to work. Player risks their money to win and when they win you make sure everything not to pay them is not a good business model at all. I am even confident that claiming OPs win rate is 97% was a lie too. They said it so that it looks better for them.