After we support team conveyed to the risk team regarding that the player's account should not be banned during legitimacy check, our risk team explained that it was an emergency measure taken due to our past hacks of several other games (from different providers).
Yet the risk team agreed to unblock the player's account so at least the player can get his deposit amount back while waiting for verification report.
For more details, please write directly to
[email protected].
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So if you are an active gambler like you said, why your bitcointalk account is brand new? What do you have to hide? The short history of your game account, bitcointalk account, and even the newly made anon telegram account do not help add credibility of your story.
As well as your chat history with so-called BGAMING staff. It only adds more doubt into the story.
Thanks to community, I think your activity will help to solve this problem faster,
So..
my Bitcointalk.org account is new because I haven't participated in discussions before because I didn't need to. I can read topics even without registration. As I mentioned, I have had a situation where I had to wait, but the problem was solved quickly and account was not blocked.
After receiving your request, I have instantly verified my KYC (Driving License, Bank Statement, Selfie, Email and Phone)
If needed, I could do it again via video call. It's not a problem.
What kind of scammer would reveal his identity?
History about Bgaming staff:
On November 13, 2022, one of this forum members wrote to me in a private message and said that he could ask one of the bGaming employees about investigation..
https://ibb.co/23NwNS4just look...
https://ibb.co/QJQ1smvhttps://ibb.co/whSyWSDhttps://ibb.co/yQTTP2Fhttps://ibb.co/2Z7xkf2https://ibb.co/VJ9z4CfI would send this report to OWL support, but I didn't say it was real..
At the end,
during this entire period, I have not received a single message from OWL.games about closing account or about its unblocking (by e-mail, telegram, live-chat), i only see updates in this thread like all of you.
What is the deadline for bgaming reports? Why do other casinos solve it quickly? and you need already 5 days.