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Topic: Intersango Incompetence (First Experience - Not Good) - page 2. (Read 4490 times)

newbie
Activity: 28
Merit: 0
but one thing i dont like is they dont delete your account/details. I dont want them keeping info in database
Bitcoin exchanges are not Facebook.

You can't just delete all the information that is linked to your account without messing up the accounting.
And if transactions remain they have to be linked to an account Smiley


It's more to do with the requirements by certain laws on keeping records for a certain period of time (usually about 3 years) in case of any illegal activity.
legendary
Activity: 1372
Merit: 1008
1davout
but one thing i dont like is they dont delete your account/details. I dont want them keeping info in database
Bitcoin exchanges are not Facebook.

You can't just delete all the information that is linked to your account without messing up the accounting.
And if transactions remain they have to be linked to an account Smiley
legendary
Activity: 1015
Merit: 1001
i would probably stay away from intersango and use one of the smaller cash-in-the-mail services...
Could you tell me some? (no link to localbitcoins)
newbie
Activity: 12
Merit: 0
i would probably stay away from intersango and use one of the smaller cash-in-the-mail services...
newbie
Activity: 28
Merit: 0
i still think intersango is good , also better if they get someone else for customer support

It doesn't matter how good you claim Intersango are, if they can't perform simple tasks or provide answers to questions then who would willingly volunteer them self as a victim to that crap.  Cheesy

newbie
Activity: 28
Merit: 0
Just use Bitstamp, never any problems.
MTGox charges too much fees and intersango, well what to say about them, they are as "bad" as MTGox.


Speaking of MTGox I've got an international wire for 500 pounds after 12 days still not arrived. Undecided
I'm quite happy with the service I've received from GOX so far and they are always quick to respond to any query, they did say it takes 12 days to process an international wire or something when I asked a few days ago, and I think they were pleasant to deal with.
I hope I can just stay with GOX and everything works out with them, they deal with 90% of Bitcoin transactions so I hope think they can't be that bad.

Thank you for your comment.  We usually reply to our customers within  1 day as we now have a 24 hours Support for 6 days (Sunday off). If you require any further assistance regarding your withdrawal, please feel free to contact us at the Support Desk and we will track your withdrawal status for you.  We look forward to being able to serve you again.

Transfer came through already to my account with no problems at all,

Thanks Mt.Gox. Grin
newbie
Activity: 59
Merit: 0
Just use Bitstamp, never any problems.
MTGox charges too much fees and intersango, well what to say about them, they are as "bad" as MTGox.


Speaking of MTGox I've got an international wire for 500 pounds after 12 days still not arrived. Undecided
I'm quite happy with the service I've received from GOX so far and they are always quick to respond to any query, they did say it takes 12 days to process an international wire or something when I asked a few days ago, and I think they were pleasant to deal with.
I hope I can just stay with GOX and everything works out with them, they deal with 90% of Bitcoin transactions so I hope think they can't be that bad.

Thank you for your comment.  We usually reply to our customers within  1 day as we now have a 24 hours Support for 6 days (Sunday off). If you require any further assistance regarding your withdrawal, please feel free to contact us at the Support Desk and we will track your withdrawal status for you.  We look forward to being able to serve you again.
newbie
Activity: 28
Merit: 0
Grumpy man who answered your call was phantomcircuit himself, CTO of Intersango. I think Intersango would do themselves a favour if they removed him from customer support role.

Yes greeting customers like that is not the best idea, and it's the main reason I withdrew all my money post-haste.
full member
Activity: 235
Merit: 100
Grumpy man who answered your call was phantomcircuit himself, CTO of Intersango. I think Intersango would do themselves a favour if they removed him from customer support role.
newbie
Activity: 28
Merit: 0
Yes they just did that, locking my account is about the best I'm going to get from them I think.
legendary
Activity: 1120
Merit: 1003
This thread has convinced me to move my meager holdings from Intersango. I like the volatility there, a lot, but its just not worth the risk of getting zhou-tonged by these Bitcoinica guys.

I'll be putting my coins from there into my new BTCtree account.  Smiley
newbie
Activity: 28
Merit: 0

Finally Intersango actually did something right, Grin this is the first time they made any sense in their reply.

Quote
July 7, 2012, 9:23 p.m.Patrickneeds_admin_action -> closed
We are required to maintain accurate records.

Your account was already locked.

July 7, 2012, 10:16 a.m.closed -> needs_admin_action
Please close my account and destroy my personal details thank you.
hero member
Activity: 868
Merit: 1002
As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

I believe you when you say you could all be making more money doing other things, and appreciate your personal investments in BTC. That being said, your response on this issue does not reflect well on your company.
full member
Activity: 140
Merit: 100

America also has things called "time zones". Little countries like England don't need these, because they're so small (just like you, John!) that the sun can shine on the whole country at once. But America is a very wide country, so the sunlight can only hit one side at a time. This means that when it's lunchtime on the east side of the country, it's still dark on the west side of the country, and most people sleep during the dark.


5) America was part of the British Empire at one point in history, so cut the crap about England being too small and insignificant, and after all what language do you speak in America.... oh yes it's English,


I gave you a beautiful opening for a wide-Americans-at-lunchtime fat joke, and the best response you can think of is about the name of the language?

Also, sentences should end in a period, not a comma, in both American English and British English.
newbie
Activity: 28
Merit: 0

4) You probably work for Intersango and registered here to give me some crap on this thread or why else would you make such a comment here,


Actually, I registered to troll some other guy, but I need to get my post count up before I can post on that thread.

Thanks.  Grin

Well you should have read the rules before registering because Trolls are not allowed in this forum, ASSHAT
full member
Activity: 140
Merit: 100

4) You probably work for Intersango and registered here to give me some crap on this thread or why else would you make such a comment here,


Actually, I registered to troll some other guy, but I need to get my post count up before I can post on that thread.

Thanks.  Grin
newbie
Activity: 28
Merit: 0
legendary
Activity: 1358
Merit: 1002
stuff

What part of "he called from England" didn't you understand?
Or are you trying to say the US phone system controls the phones in the UK? Huh

Next time read the threads before replying, please.
full member
Activity: 140
Merit: 100

And care to explain the Bum member of staff who answered the phone while hung over in bed and hurled abuse at me ?,  Angry


When you forget to type the country code (+44) before an international phone number, the American phone switching systems interpret the next three digits as an "area code". American states (and larger cities) each have their own area code. This helps users of the phone system (just like you, John!) to avoid making calls to the wrong person or company.

208 is the area code for Idaho. Because there aren't many people there, this code covers the entire state and no city needs its own area code. When you call a 208 number, you could reach any person in the whole state, but none of those people will work for Intersango, because Intersango is in London.

America also has things called "time zones". Little countries like England don't need these, because they're so small (just like you, John!) that the sun can shine on the whole country at once. But America is a very wide country, so the sunlight can only hit one side at a time. This means that when it's lunchtime on the east side of the country, it's still dark on the west side of the country, and most people sleep during the dark.

Sleep is important. Sleep is what you do while your computers are finding bitcoins. Sleep refreshes your mind and your heart, so that you can be nice to people when you talk to them on the phone. But phones are loud when they ring. This makes people stop sleeping. These people will be angry.

Now we've learned about both "time zones", which let other people sleep in the dark while you're having lunch, AND about "area codes", which let you call people even if they're so far away that it's dark while you're having lunch. Do you see the problem here, John? Modern technology allows us to call people while they're trying to sleep in the dark, just by forgetting to type two little numbers. They're not even different numbers; they're both 4.

Four. Four four. Plus four four for four ford four fnord four four.

You are getting tired of reading about fours. You are getting very sleepy, just like the people in the dark in Idaho. You hear only the sound of my typing. You will do as I command. Whenever you see the trigger word "Intersango", you will send a bitcoin to 1JrJoh2ggdQSyxTcZkDQtPUapn9ptRergP. You will awake now and remember nothing.

newbie
Activity: 28
Merit: 0
@anu

They were always, and also today, very responsive to me. I did not make an issue of 0.04 pence and I did not question their capability of closing an account, though. You should not call the system awkward because a tiny amount is left after a deal. That is simply the way trading systems work.

You might want to try politeness. It works miracles.


This forum has proven to be more fun than I imagined LOL.. Turns out anu some people here didn't evolve much past the neanderthal ages.
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