https://www.google.com/webhp?sourceid=chrome-instant&ie=UTF-8&ion=1#hl=en&gs_nf=1&tok=4xHRFYMz2lcn2eZN97UQYA&cp=12&gs_id=1&xhr=t&q=442081333752&pf=p&output=search&sclient=psy-ab&oq=442081333752&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=d7a50cc02f3c90da&biw=1280&bih=685&ion=1
There's only one result for that number on Google where you'll learn the guys name.
~Bruno~
Topic: Intersango Incompetence (First Experience - Not Good) - page 4. (Read 4475 times)
I basically called the number below from the contact page, upon calling the number with the dial tone beeping one or two times I kept getting cut off, so naturally I called back to try and get through to somebody, on the third attempt the American guy answered and said
Quote "Don't you think there's a reason why I'm hanging up it's 4am in the morning here"
I was obviously shocked to hear this and I said to the guy "who is this anyway" and the guy didn't say anything so I just hung up the phone, immediately cancelled the bank transfer, converted my money back to Bitcoins and removed my money from their website.
From what I can gather Intersango isn't a real company at all, just a bunch of maybe 2 or 3 people and 1 of them forwarding calls from U.K to America.
+442081333752
Intersango Ltd
3rd Floor 14 Hanover Street
London
England
W1S 1YH
I would like much more clarification on their random american number, whats the deal with that ?
Intersango have further proven their incompetence in their reply a further 2 days later, they claim i was trying to withdraw 4 pence, when actually it is there in the withdrawal log of my account the amount was not 4 pence, and i even gave them the transaction number in question in my first message, in actual fact i was trying to withdraw over 100 pounds, which i had to cancel due to concern for my money and issues detailed below and above, at no time did i ever try to withdraw 4 pence.
I am glad I realized early what sort of people are running this site, I was going to transfer sums In the thousands and the hundred or so was just a test of worthiness.
I am glad I realized early what sort of people are running this site, I was going to transfer sums In the thousands and the hundred or so was just a test of worthiness.
Quote
July 5, 2012, 9:33 p.m.closed -> needs_admin_action
If you actually looked at my account in the first place you would realize this was my order "#xxxxx UKWithdrawalRequest Cancelled xxx.xx GBP" it is still there in my withdrawal log and it had to be cancelled by myself due to lack of support and you're incompetence in performing such a simple task of withdrawing it to my account in reasonable time, and now you have further proven you're incompetence !. Again the original amount was £xxx.xx, i cancelled this and bought bitcoin and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,
Thank You, Goodbye
July 5, 2012, 10:45 a.m.Donaldneeds_admin_action -> closed
July 5, 2012, 10:45 a.m.Donald
Hi,
As it costs us 20 pence simply to perform a withdraw there is no way we would withdraw 4 pence.
This is the issue you were experiencing. I was unaware of it as I was unaware of the size of the withdraw.
You should however be able to buy a very small fraction of a bitcoin but in order for the trade to execute you must be offering a high enough rate. If you go to the BUY/SELL tab and put the rate in as 6 and the amount as .007 then the trade should execute instantly and most of your GBP should be converted to 7 thousandth of a BTC.
Sincerely,
Team Intersango
If you actually looked at my account in the first place you would realize this was my order "#xxxxx UKWithdrawalRequest Cancelled xxx.xx GBP" it is still there in my withdrawal log and it had to be cancelled by myself due to lack of support and you're incompetence in performing such a simple task of withdrawing it to my account in reasonable time, and now you have further proven you're incompetence !. Again the original amount was £xxx.xx, i cancelled this and bought bitcoin and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,
Thank You, Goodbye
July 5, 2012, 10:45 a.m.Donaldneeds_admin_action -> closed
July 5, 2012, 10:45 a.m.Donald
Hi,
As it costs us 20 pence simply to perform a withdraw there is no way we would withdraw 4 pence.
This is the issue you were experiencing. I was unaware of it as I was unaware of the size of the withdraw.
You should however be able to buy a very small fraction of a bitcoin but in order for the trade to execute you must be offering a high enough rate. If you go to the BUY/SELL tab and put the rate in as 6 and the amount as .007 then the trade should execute instantly and most of your GBP should be converted to 7 thousandth of a BTC.
Sincerely,
Team Intersango
Their site has been glitchy for a while now. Unfortunately, the only sites for converting GBP are the ones you already know about.
Quote
July 3, 2012, 12:26 p.m.needs_admin_action -> needs_admin_action
I just want to buy bitcoins with my GBP and transfer out and the open order is just stuck there, I can't even cancel it or filll it at all, the whole page seems to be dormant.
July 3, 2012, 12:09 p.m.needs_admin_action -> needs_admin_action
Upone trying to convert my GBP back to bitcoins to transfer out of my account in BTC, the system seems unresponsive, I am having difficulty executing an order to buy bitcoins and trying to cancel the order to buy is also unresponsive.
July 3, 2012, 11:57 a.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested", (Now Cancelled)
I have Cancelled the transaction due to 2 days of trying to get support with no outcome, I also called the support number today (02081333752 which I thought was for your HQ in london as it says on the website) and I was greeted by an american man who wanted to know why I awoke him at 4am in the morning with this call (it was 12:30pm english time). as this is my first time using your service I am sorry to find this whole experience bizarre, and disturbing, I was going to follow this initial deposit with larger amounts of Bitcoin to be traded on your site, but i have now lost all confidence, as a company trading from England I expected more, If you can't give me some kind of guarantee that i will receive proper service as a customer sadly I am forced not to use this service.
Regards,
July 2, 2012, 11:53 p.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested",
July 2, 2012, 11:51 p.m.needs_staff_action -> needs_admin_action
July 2, 2012, 11:51 p.m.needs_admin_action -> needs_staff_action
I hope this problem will be swiftly resolved, and that my decision to become a customer of Intersango is the right choice.
Thanks,
July 2, 2012, 8:11 p.m.Donaldneeds_staff_action -> needs_admin_action
July 2, 2012, 8:11 p.m.Donald
Hi,
I will need to put this to the administrator's attention. It is possible the withdraw request was skipped over if it put us over a daily limit.
The administrator will be able to resolve the matter.
Sincerely,
Team Intersango
July 2, 2012, 5:26 p.m.needs_staff_action -> needs_staff_action
The withdrawal was requested on Saturday and has seen no progress at all, now it's Monday and according your withdrawal policy they are processed daily, so can you please give me an explanation of what the current circumstances are ? this is my first time using this particular website and was hoping it was going to be a positive experience.
July 2, 2012, 11:58 a.m.
Support@intersango
Regarding WITHDRAW #xxxxx, status "Requested" when can I expect to recieve my funds ?, also can you please give me details of when you process withdrawals daily e.g. mon-sat and what time of the day?
Thank You,
I just want to buy bitcoins with my GBP and transfer out and the open order is just stuck there, I can't even cancel it or filll it at all, the whole page seems to be dormant.
July 3, 2012, 12:09 p.m.needs_admin_action -> needs_admin_action
Upone trying to convert my GBP back to bitcoins to transfer out of my account in BTC, the system seems unresponsive, I am having difficulty executing an order to buy bitcoins and trying to cancel the order to buy is also unresponsive.
July 3, 2012, 11:57 a.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested", (Now Cancelled)
I have Cancelled the transaction due to 2 days of trying to get support with no outcome, I also called the support number today (02081333752 which I thought was for your HQ in london as it says on the website) and I was greeted by an american man who wanted to know why I awoke him at 4am in the morning with this call (it was 12:30pm english time). as this is my first time using your service I am sorry to find this whole experience bizarre, and disturbing, I was going to follow this initial deposit with larger amounts of Bitcoin to be traded on your site, but i have now lost all confidence, as a company trading from England I expected more, If you can't give me some kind of guarantee that i will receive proper service as a customer sadly I am forced not to use this service.
Regards,
July 2, 2012, 11:53 p.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested",
July 2, 2012, 11:51 p.m.needs_staff_action -> needs_admin_action
July 2, 2012, 11:51 p.m.needs_admin_action -> needs_staff_action
I hope this problem will be swiftly resolved, and that my decision to become a customer of Intersango is the right choice.
Thanks,
July 2, 2012, 8:11 p.m.Donaldneeds_staff_action -> needs_admin_action
July 2, 2012, 8:11 p.m.Donald
Hi,
I will need to put this to the administrator's attention. It is possible the withdraw request was skipped over if it put us over a daily limit.
The administrator will be able to resolve the matter.
Sincerely,
Team Intersango
July 2, 2012, 5:26 p.m.needs_staff_action -> needs_staff_action
The withdrawal was requested on Saturday and has seen no progress at all, now it's Monday and according your withdrawal policy they are processed daily, so can you please give me an explanation of what the current circumstances are ? this is my first time using this particular website and was hoping it was going to be a positive experience.
July 2, 2012, 11:58 a.m.
Support@intersango
Regarding WITHDRAW #xxxxx, status "Requested" when can I expect to recieve my funds ?, also can you please give me details of when you process withdrawals daily e.g. mon-sat and what time of the day?
Thank You,
Well.. where to start,
I decided to give the intersango exchange a try over the weekend as i'm based in the U.K and intersango claims to be a U.K based bitcoin exchange that offers fast, free uk transfers (daily), I previously used MT.GOX and have never had an issue with them at all, above is a communication log of my contact with intersango support,when they finally answer, I was trying to withdraw GBP to my U.K bank account, i found the whole experience Bizarre and Disturbing, and the website to be glitchy and at times transactions got stuck for an hour or more, and the support offered is virtually non-existant.
In the end I finally was able to withdraw my funds from the site but not to my U.K bank account, I just wanted my funds out of there so i had to convert back to Bitcoin, but in the process of converting my GBP to Bitcoins so i could withdraw my money from this website i ended up at a loss.
P.S. If anyone can recommend a good exchange with faster currency to bank account transfers than MT.GOX please reply with you're suggestions.
Thank You
Jump to: