Have you already tried to contact they're suppoort?
They ansewered me quite fast, last time it happend.
Yes, they answered after 24 hours. They demand my photo ID.
Seems to be Mt.Gox started to gather personal info and photo IDs of traders by random locking accounts and taking money as a hostage. I have strange conversation with support.
First they states:
Thank you for contacting us. In response to an increased incidence of phishing and hacking attempts made against Mt.Gox and its users, stricter security precautions have been implemented to protect our users and their funds. Should suspicious activity be detected in relation to an Mt.Gox account, the ability to withdraw funds will be temporarily suspended until it can be confirmed that the owner of the account is in fact still in control.--This... "precautions" startted apply after 09/12/2011.
--And it's lie, they
fully blocked my account for 7 hours, and after 7 hours they blocked withdraw only.
Then I refuse provide my ID
without strong evidence of "phishing and hacking attempts" they change their mind:
The indicated phishing and hacking attemps were not performed by you but by other users trying to access your account. This is only a security measure to ensure the rightful owner is trying to access and withdraw from the account.--
They refuse any compromise that I suggested and they refuse to return my money.
Newbies be careful! If you want to trade on Mt.Gox you must provide your photo IDs as soon as possible to prevent loosing profit or money by sudden lockout your account, and if you want trade anonymously (as I did) please consider another trading place.Hum... How can they look at my picture and certify it's me?
With Netteler, they asked for my drivers license upon registration on the site, and it's quite legit, since it's a legal way to prove your ID so they could send me their credit card.
Although I agree that MtGox should assume the same level of responsibility, I find it illogical to make that to unlock one account instead of making it mandatory in registration.
To be honest, I wouldn't trust that method: if their database was hacked once, what would happen if the hacker had a picture of my drivers license?