Topic: Introducing BC.Game Support Team: Building Trust and Transparency - page 2. (Read 959 times)

Apology for posting that you are following 1xbit behavior by creating this thread I see your dedication to resolving the cases, I suggest that you list all the cases that you resolve in the main post as a reference for all the cases you have resolved and for the cases that have not yet resolved but still working on resolving.

Reach out to us through PM here, drop a telegram username in our PMs.

Did you not read how I said Joe is uselesS? He never responds and just copy and pastes things like.support does it's not ok. I just explained what happened because joe did nothing for the past 2 months

@holydarkness

Do you think it's time to remove the bad trust given here?

https://bitcointalk.org/index.php?action=trust;u=2503677

If you do have funds in it  and until now you  have not been able to withdraw it would be natural to  demand something like that. However if on the contrary it's good that we have to be able to understand that this task is not  as easy as turning the palm of the hand resource  limitations can occur and the good news is  that they are starting to improve the conditions for the Bcgame casino rather than not doing it at all.  So give them time to prove everything.

I'm sure you  understand more than me on this matter.  You can position yourself as part of a casino that has problems  maybe  you will also say the same thing and ask for time to solve everything one by one.
just expressing  a personal opinion.

All outstanding cases on the forum have been dealt with and resolved. Please don't hesitate to notify us of any remaining unresolved issues. Our commitment to prioritizing the community is evident in the modifications made to our approach in handling offsite cases. We remain dedicated to resolving user concerns and will continually work towards improving our services.

Thank you, everyone, for your cooperation and understanding.

dplay's case has been resolved to the user's satisfaction:

If you read this thread carefully instead of jumping through it, you'll see that it's been explained. Though they can arguably share the account throuugh sharing the login details, instead of having a new one, I think a practice where a casino have multiple accounts, is not uncommon.


To be fair, they did not instill that fear. That argument --the concern of solvency-- was concocted by his own mind. I can't see how this is BC's doing or how they use it to force someone to accept a deal, unless you can provide a logic behind your argument on how they instill fear to dplay?

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Have you happen to... visit the scam accusations board recently? Preferably before you make that post?

The unaddressed cases have been brought to your attention a multitude of times and they should have been resolved by now. Why did it take BC.Game so long to address the issues publically? (If there actually is any such plan to address the issues and resolve them). Surely you must have noticed how badly this forum has been for your reputation? And reputation is money.

Furthermore I think you should address the reasons why your casino has such an unproportional amount of scam accusations? Is there a lack of teamwork or a failure in the customer support department?

So far so good please keep it up I checked the scam section and there are some accusation that has been marked resolved I have posted that I support you creating this thread, hopefully within a short period of time you can resolve all valid issues I guess you are on your way in building your reputation again, you did the right thing the gambling industry is a competitive business and building your reputation is a must to have an edge in this business.

Lets be real your offer would have been substantially less jad the btc price dropped to 10k

Resolving all these threads is appreciated but i dont get the logic of paying in usdt when the user deposited btc

It also took you weeks if not months for most of the cases, when your previous rep here was already aware of them
How do we know this wont be repeated?

Neither you or I can comment officially or provably on the financial status of BC.Game, especially if you are just a PR rep. Nor can you comment on the validity of any bets being placed on bc.game's website. Your website is not a blockchain, and the validity of these bets can not be verified. It can easily be automated.

If you'd like to prove me wrong on solvency, I would recommend that you get your administrator to sign a message of cold reserves. This will shut me up instantly, and I will instantly apologize for my comments which would then be proven to be false, and I will let the casino be. I am only commenting on what I can see, and I see problems with paying users large amounts of money, holding funds for periods of time, and disputes - until this magical appearance of this account which comes after a consistent rally and months after the public complaints were lodged.

What role exactly do you play at BC.Game and how can you comment so surely on its solvency if you are just a PR representative, or are you more? What is the difference between you and the original BC.game account?


The user himself said that him being unsure of BC.Game's solvency is why he took the deal. That is a decision made of fear. Otherwise, you'd have a legal case on your hands while the user fights for what is right in their eyes.



If he was given the amount of BTC that was taken from his account and complained, then even I would have defended bc.game over that isolated factor only. However, BC.Game had taken BTC, and has not given BTC back. It's not the same asset, and a hypothetical question like you have given is not necessarily a valid answer to this part of the wrongdoing.

There should not be room for argument in cases that are fairly resolved. Bc.game have held funds hostage, made clear that there are ample cases public (and not addressing how many are not public), and now quickly resolving them to save-face, and to be able to continue operating. Others might think that is right, I personally do not think that it is. Though, we can agree to disagree, let the community decide how to treat this casino in the future, and I will watch in hope that this does not turn into a disaster of a situation like other casinos who have had similar symptoms have in the past.

This is pure misinformation, BC.Game has never been even remotely close to bankruptcy. If you've ever taken the time to open our website, you can see thousands of bets being placed every minute and a fledgling community of chatters. You can have a look through the scam accusations thread and you won't find a single recent thread claiming we don't pay out withdrawals. The open cases were regarding a deposit bonus promotion that failed and sportsbook issues. We regularly pay out six, sometimes seven-figure withdrawals with no hiccups.


We have not used fear to force anyone into any decisions. It was a deal accepted by both parties under the mediation of a third party. The case has been settled, and the decisions are to be respected. There is always room for argument for both sides in such cases. What if the price of bitcoin had fallen since the time the user deposited? Would the user still have questioned the decision to receive 124,000 USDT?

I admit to have overlooked the resolution - but the resolution is still not sound. BC.Game made 1.25 BTC from the user in the difference of BTC/USDT value - and additionally confiscated all of their winnings (but sure, that decision was made by the arbitrator). By the looks of the thread, the user took the deal only because he was worried that he would not get anything at all, rather than feeling like you provided a fair outcome:


I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.


You might be able to claim that you do not have a need to defraud users, or that you've paid millions in deposits - however this looks more like a "near-miss" of bankruptcy than anything else. I agree completely with dplay that there are more likely to be solvency issues and that a temporary inflow of cash is allowing BC.Game to settle all cases that are hurting its publicity.

And again - you might be solving all public cases, but how about all of the ones who have not gone to seek help from an arbitrator or have not complained with the company, but instead have written off their loss and have since not paid any attention? There are many people who do not use or know of Bitcointalk, but still use Bitcoin, cryptocurrency or casinos. I am almost certain that based on the way bc.game have treated public cases until now, are how bc.game have handled other wrongful actions against more silent players.

I will let the community take it from here. I will be extremely disappointed if a signature campaign is allowed for this casino again, and even more disappointed if users decide to continue using the bc.game platform.

The case has already been resolved, the user had agreed to a 124,000 USDT deal as mediated by the third party arbitrator Askgamblers and he has already been paid the amount prior to the creation of this account.

Please be informed before making baseless accusations; BC.Game has been operating since 5 years and we've paid millions in deposits, withdrawals and bonuses. We have no need to be defrauding users to pay for other users. There was an inefficiency in dealing off-site cases and that has been dealt with, aptly.

How come this case has not been paid any attention to since you have started this account?
BC.Game - can't withdraw 7.97 BTC

It is the case with the highest value, and yet there has not been any response to say that it is being investigated or taken care of by this extremely active new account that you have recently created.

Systematically is correct - it seems that you have only handled every other case with a smaller value, while this user is still left in the dark.

I am not saying that this is the case, but I am growing in suspicion that this case has paid for the ones that you have handled.

Hey Everyone,

We are pleased to inform you all that all five recent cases have been successfully addressed and resolved. We want to extend our heartfelt thanks to each of you, especially the forum members who actively assisted throughout this process. Your support, cooperation, and engagement have been invaluable. We've ensured that the necessary actions have been taken to effectively address the concerns raised in these cases.

Moreover, we want to emphasize that our dedication to serving our users remains unwavering. This account will remain open and active to promptly address any user-related issues. We are here to listen, assist, and ensure that your experience on BC.Game is positive and satisfying. As we move forward, please know that BC.Game will always be a user-first platform.

Once again, thank you to each community member for your patience, support, and collaboration. Your contribution is what makes BC.Game a vibrant and thriving community.

Please don't hesitate to reach out if you have any further questions, concerns, or suggestions. We're here for you.

Please reach out to Joe regarding this, he will help you out. I also suggest you to open a casino.guru complaint and our compliance team will have a look at this as well.

Since you guys seem.to be making it right but ignored my comment, we hem the depsoit bonus came out I finished with almost $1900 and it disappeared JOE did nothing for me as usual I am svip7 (cryptogod90). Any chance you can make.it right? I only got $100 and the rules never said this!!

All the users have already withdrawn their funds from our platform and you can confirm the same with them.

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That is not true. I withdrew my funds 6 hours after you made that claim.