Its good that you did not moderate this thread if this is moderated you will get more bad feedback because it will become self serving, you have to accept that people will not like you creating a thread like this when there are open accusations that needs to address.
Lets see in the coming weeks if this thread serves it purpose of building trust and transparency.
That's why aside for posting those message to fix some issues they need to show proof that they are really working on it. Since many are skeptical about words telling that they are here stepping up then want to fix issues but nothing happen. its time for them to show something great to the community and if there are legit people telling that there old issues has been solve then maybe it can change the mind of people and convince that they are for real here.
Those open accusations need to address first before anything else since those people which create a thread could verify if BC.game representative is really solving their issues and didn't just hype people since they planning something that they think they can benefit on.