They may or may not resolve the issues everyone is having, but if everyone is only in attack mode do you think that will really motivate them to even try? All you guys are doing is taking away any sort of potential hope that people with open accusations might have as far as this forum goes. If you don't have an open case or haven't been actively posting trying to help in the scam accusations, you really have no business posting here honestly. Go get your post quotas elsewhere.
Your comment stands out from the rest to be honest, i read the op, then came down to the comments and reading one after the other, I felt some sort of really disappointed because like you said, everyone seemed all to be attacking.
Atleast, it's a good thing that this company is making some effort to reclaim their lost glory by trying to see how they can help resolve issues with clients and users who in one way or the other have lost money unduly through the use of their services, the best and little we can (as a community) do is to commend their efforts for taking the steps to resolve every issues, and encourage them as well, not attack them.
In the end, if they get discouraged and leave, those who lost their money may never get it back, but right now, with this steps, they all have a chance to, let's support rather than attack.