Topic: Introducing BC.Game Support Team: Building Trust and Transparency - page 4. (Read 959 times)

I would appreciate help with my issue.  

I have emailed support multiple times  (all ignored)

Told my VIP host  (ignored)

Messaged the BC.GAME account here on bitcointalk (ignored)

Messaged CEO on Telegram  (mostly ignored, then passed off to support and ignored again)

That seems to be the intentional plan, maybe just hoping I go away.  

UID 2976716

I have not posted a scam accusation as I don't believe it was a scam, but rather a mistake.  

earlypaco's case has been resolved and we've just responded to their thread:

After further investigation on the recent issue regarding the deposit bonus you availed of at BC.Game and the subsequent confusion arising from the terms and conditions (ToS), we acknowledge that there was an issue with the clarity and timely update of the bonus terms, which resulted in misunderstandings and discrepancies for several players, including yourself.

The evolving nature of these terms may have caused frustration and a sense of being misled, for which we sincerely apologize. Regarding your specific case, we respect the decision made by the independent arbitrator: Casino.Guru. It appears that the user participated in our 100% deposit bonus, where we did not clearly state that the maximum amount that could be withdrawn from the bonus was $100.

We understand the importance of fair play and the need for transparent and clearly communicated terms for all our users. In line with the independent ruling and our commitment to fairness, BC.Game acknowledges the validity of your winnings stemming from the deposit bonus. $7,111 has been compensated to your BC.Game account in BCD, and you can swap this BCD to any coin of your choice Here. The funds are all yours, and you can withdraw them straight away if you wish. I assure you that your feedback and experience are pivotal to us. We are actively revisiting and updating our bonus terms to ensure they are comprehensive, transparent, and easily accessible to all our users.

Please reach out if you have any further concerns or queries, and once again, we apologize for the lack of clarity in our ToS.

After further investigation on the recent issue regarding the deposit bonus you availed of at BC.Game and the subsequent confusion arising from the terms and conditions (ToS), we acknowledge that there was an issue with the clarity and timely update of the bonus terms, which resulted in misunderstandings and discrepancies for several players, including yourself.

The evolving nature of these terms may have caused frustration and a sense of being misled, for which we sincerely apologize. Regarding your specific case, we respect the decision made by the independent arbitrator: Casino.Guru. It appears that the user participated in our 100% deposit bonus, where we did not clearly state that the maximum amount that could be withdrawn from the bonus was $100.

We understand the importance of fair play and the need for transparent and clearly communicated terms for all our users. In line with the independent ruling and our commitment to fairness, BC.Game acknowledges the validity of your winnings stemming from the deposit bonus. $3,428 has been compensated to your BC.Game account in BCD, and you can swap this BCD to any coin of your choice Here. The funds are all yours, and you can withdraw them straight away if you wish. I assure you that your feedback and experience are pivotal to us. We are actively revisiting and updating our bonus terms to ensure they are comprehensive, transparent, and easily accessible to all our users.

Please reach out to us if you have any further concerns or queries, and once again, we apologize for the lack of clarity in our Bonus' ToS.

Yes, they paid me in full. Case solved for me.

We have thoroughly investigated the matter and determined that the problem is related to an anomaly with our odds source, 'Betby.' We had no control over this issue, which led to a negative experience on our platform.

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets. It appears that the user was limited from placing bets on that specific market; however, the provider did not realize this restriction until five days later. With the user having already withdrawn money from 500.Casino, the provider had no choice but to void the bet on our website, where the user still had a balance. This situation was entirely beyond our control and not due to any fault on our end. The provider has the discretion to handle bets as they see fit.

The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.

Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.

Have a great day!

They may or may not resolve the issues everyone is having, but if everyone is only in attack mode do you think that will really motivate them to even try? All you guys are doing is taking away any sort of potential hope that people with open accusations might have as far as this forum goes. If you don't have an open case or haven't been actively posting trying to help in the scam accusations, you really have no business posting here honestly. Go get your post quotas elsewhere.

I just knew they would create a dedicated thread with a new account here to try to regain the reputation that is heavily tarnished just like what 1xbit did three years ago but in the end, you will do what 1xbit did just confusing the community that you are really honest in trying to resolve all the issues here, there's no need of a new thread all you have to do is to go to all complaints in the scam section and address the issues fairly, with your main account of course just like what members recommended you to do.

We eagerly anticipate the discussions and interactions ahead, and we look forward to building a constructive and trustworthy relationship with the Bitcointalk community.

I would appreciate help with my issue.  

I have emailed support multiple times  (all ignored)

Told my VIP host  (ignored)

Messaged the BC.GAME account here on bitcointalk (ignored)

Messaged CEO on Telegram  (mostly ignored, then passed off to support and ignored again)

That seems to be the intentional plan, maybe just hoping I go away.  

UID 2976716

I have not posted a scam accusation as I don't believe it was a scam, but rather a mistake.  

That's why aside for posting those message to fix some issues they need to show proof that they are really working on it. Since many are skeptical about words telling that they are here stepping up then want to fix issues but nothing happen. its time for them to show something great to the community and if there are legit people telling that there old issues has been solve then maybe it can change the mind of people and convince that they are for real here.

Those open accusations need to address first before anything else since those people which create a thread could verify if BC.game representative is really solving their issues and didn't just hype people since they planning something that they think they can benefit on.

Those open accusations need to address first before anything else since those people which create a thread could verify if BC.game representative is really solving their issues and didn't just hype people since they planning something that they think they can benefit on.

What else we can do? Write something that may disappoint them. But it won't fix the issues. Some victims are waiting for months!


It's true that every complaint is not valid/legitimate. But if they act like they don't care if it's legit or not, who else will help us understand which is legit and which one is not? They already took a long time and now if they want to resolve things, they should take action to solve these issues as soon as possible. Another thing, I have heard you suggested player dplay to take what's on the table even though he didn't agree to take 124K in USDT. He wanted his deposited money in Bitcoin. Suggesting a player to take what's on the table isn't a good sign 

All we can do right now is wait and see.

Side note: Let`s not forget that not each and every complaint is valid/legit - the ones who are, I clearly gave them my opinion.