Topic: Introducing BC.Game Support Team: Building Trust and Transparency - page 3. (Read 959 times)

All the users have already withdrawn their funds from our platform and you can confirm the same with them.


We have a team checking cases on Askgamblers and casino.guru too and they're working hard to reach swift resolutions.

I had my reservations about this process when I first commented on this thread, but 24 hours later I will say I have been impressed by how much effort has been made. I will wait to ensure that each user can in fact convert BCD into any crypto of their choice and then withdraw that.

Out of curiosity, do you have a way to check for other customer complaints outside the forum and is there an effort being made to fix those too?

We've been able to get to the bottom of each case faster than ever before, and this account will always be open to listening to user issues and complaints henceforth.

@Bencodie stated the answer to your question. BC.game is using this resolved issue as PR or else why they need to make the procedure longer while the case easily resolved when the new support step in.

Although this just a PR, It’s still a hood gesture for BC.game to consider the forum a valuable place to honor valid concern from forum member. It’s better than running away to all the problem. This action makes me trust more Bc.game because they value us forum member.

I don't really agree. Yes, it took too long to solve all the cases but they are taking the good steps in resolving them all. We don't know the reason why it took so long but the important thing is that they are taking actions right now. If everything gets solved, they deserve a second chance and I don't see any reason why they would need to cease to exist.

The threads in Scam Accusations have already been addressed and resolved, we're investigating a case as we speak and have already resolved 3 pending cases in the past 24hours.

This is nothing but a PR campaign. It's pretty clear to me what the casino have done and are doing.
- BC.Game have scammed many, many players. Left a lot of them on hold for a very long period of time, and watched to see which ones have complained.
- BC.Game have come here now only to resolve the cases that are public - and denying the larger cases with technicalities.
- Those who have not made a public claim, are probably still left without anything and will probably be left without anything.

After BC.Game pays out all of those who have open claims, including the larger claims, BC.Game should then cease to operate. Shady practices have occurred once, why should anyone trust this brand again?

The threads in Scam Accusations have already been addressed and resolved, we're investigating a case as we speak and have already resolved 3 pending cases in the past 24hours.

This is nothing but a PR campaign. It's pretty clear to me what the casino have done and are doing.
- BC.Game have scammed many, many players. Left a lot of them on hold for a very long period of time, and watched to see which ones have complained.
- BC.Game have come here now only to resolve the cases that are public - and denying the larger cases with technicalities.
- Those who have not made a public claim, are probably still left without anything and will probably be left without anything.

After BC.Game pays out all of those who have open claims, including the larger claims, BC.Game should then cease to operate. Shady practices have occurred once, why should anyone trust this brand again?

There should be no too much talk here and all what we need is to address the issues as soon as possible. If you have used the former thread to make comments that you want to pay the money you scammed from people before then the discussing in that thread would extended to some times but this one that you create a special thread to address the issue meaning that you are well prepare to to pay the people and you don't have to waste your time to engage in too discussion. Just go straight to the Scam Accusation Board and pick some of your scam accused threads and settle the case and closed the accused cases one by one. And that is when we will know that you are here to address those matters if not all what you are saying is just sound.

You seem to be mistaken; our main account will remain as it is and will be used for announcements. This account however, will be used for helping out users with issues and clarifying accusations. We're working on a case-by-case basis to resolve all the issues as we speak.


Also, this is neither a project announcement nor a promotional post. So it is alright to open a new thread, as we deem this newsworthy as per the rules:

You have not.

I was previously suggesting you to create a thread in scam accusations board where you should also present proof to back up your story. I was planning to make sure BC's representative take a look and get into the bottom of your situation if the evidence is enough.

But as you're seemingly reluctant to present the case in scam accusation board, you can at least tell us what your case is, something that can help us and the representative to understand better more than the vague bits of information you provided. Otherwise, I don't think anyone will take this seriously.

I don't really think there's an issue with BC. game wanting to take a more active role in this community and address some of the problems that have piled up.  It's definitely better than just ignoring all the complaints and allegations thrown their way. 

Please reach out, I have tried every way possible

new representative were in communication with me earlier today, they're in the middle of getting to the bottom of one case. I believe they're publicly promising to get into it in 24 hours. Let's give some time to prove themselves, it can be a good start toward resolution for the currently active cases. I'll give my best to make sure they handle each cases [doesn't mean every resolution has to be in absolute win for each of those complainants], and after that, we'll see what those actions bring to their reputation.

This is nothing but a PR campaign. It's pretty clear to me what the casino have done and are doing.
- BC.Game have scammed many, many players. Left a lot of them on hold for a very long period of time, and watched to see which ones have complained.
- BC.Game have come here now only to resolve the cases that are public - and denying the larger cases with technicalities.
- Those who have not made a public claim, are probably still left without anything and will probably be left without anything.

After BC.Game pays out all of those who have open claims, including the larger claims, BC.Game should then cease to operate. Shady practices have occurred once, why should anyone trust this brand again?

Greetings, everyone!

In response to the growing number of unaddressed cases on the forum, we've established this account as a part of BC.Game.

We're genuinely excited to engage in open dialogue, addressing concerns, accusations, and any general questions you may have. Recognizing the paramount importance of trust and transparency, especially in the space we operate in, we look forward to solving every unanswered thread here henceforth. With the creation of this account, our primary focus is to ensure clarity and openness in all matters, particularly those related to user issues. Our newly assembled team will deliver exceptional customer service, promptly address queries, and will strive to foster a supportive community for our users.

We understand the unique dynamics of the Bitcointalk forum and value the insights and concerns of this community. We aim to build trust here through openness and responsiveness to foster a positive user experience. Feel free to share your thoughts, questions, or concerns with us.  We're here to listen, engage, and collaborate in resolving any issues that arise. Together, we can build a constructive and trustworthy relationship, laying the foundation for a vibrant and supportive community.

We eagerly anticipate the discussions and interactions ahead, and we look forward to building a constructive and trustworthy relationship with the Bitcointalk community.

Support Team
BC.GAME

We understand the importance of fair play and the need for transparent and clearly communicated terms for all our
Dear BC. Game
Thank you for your prompt reponse. The amount in dispute is 0.2677985 BTC.
"5.The excess 0.2677985 BTC was subsequently deducted." Quote from casino rep on CasinoGuru, can be confirmed by checking the play history.
 
61 days ago, that would be equivalent to $7111. Please credit my account 0.26 BTC or its equivalent in BCD. All my deposits were made in BTC.