Have updated the app, deleted it, been trying to resync for one week. Have contacted support, keep telling us to reinstall, delete, resync and the same issue is constantly happening.
Have tried to access the BTC through Electrum too but that doesn't work. Set it up on other devices to try that.
Nothings working and our BTC is stuck in Bread. Any ideas or other ways anyone can suggest? Has anyone had similar issues?
Your coins aren't in bread, they are in the blockchain.
Go here https://iancoleman.io/bip39/ follow the offline usage instructions. Run it on an air gapped PC and get your PK. Import them into some other wallet.
Bread wallet uses a different derivation path than other wallets that use BIP44. See here for info you need to use the BIP39 decoder to get your private keys. https://github.com/voisine/breadwallet-ios/issues/131 You know you have the right derivation path when the public addresses the tool determines are the same as your bread wallet is showing.