Topic: Kraken Accepting MtGox Bankruptcy Claims - page 2. (Read 8306 times)

It can take anywhere from a few minutes to a day or so if we are having trouble verifying the address. If it's been more than 24 hours and you haven't heard from support, please make a support request.

Live chat is online, but it's not 24/7. We've had a huge number of people doing the claims through us, which is great. But it's put more load on support than we anticipated, especially since there have been a few technical problems with the MtGox claims site and we're trying to help with that as much as we can. Faced with the heavy load, we've put a priority on tickets and chat hasn't been on regular hours. I'm talking to the CE team about this now though to see if we can get back to regular hours next week. I'll keep you posted. 

Mine was with in a few hours.

How long does it usually take for your account on kraken to reach level 2 of verification? 

When is the live support chat coming online?

I hope so too! I am pretty sure my claim is all filled out and good to go. The process was pretty easy overall.

Thanks for the advice and letting me know. I have made an account and sent a message to customer support. They sent me an email back and informed me that they have had a large number of tickets regarding gox so I guess I just need to wait and see.

If you have a Kraken account (or create one), you can submit a ticket for this issue (a screenshot helps). There does seem to be some kind of issue with the MtGox claims site where certain users are finding that buttons aren't clickable. We are working with the trustee on the behalf of our clients to get this resolved.

dserrano is correct - there's no offline Kraken option. However, you can request a BTC payout on the MtGox offline form and get the payout through Kraken (if the trustee decides to offer BTC payouts).

May I ask what browser you are using? I cannot seem to get past the changing password step, the button "Change Password" seems to have no functionality for me. I have tried chrome and internet explorer.

This is such a downer, the original address I used isn't active either .



AIUI there's no such thing. You can either a) offline, b) online gox or c) online kraken.

I could not do the online claim because the original email address I used with Gox is no longer active. I did make the change on my account for the new address, but apparently for online claiming they will send the authorization code only to the original address.
When asking if you want to accept your claim in BTC or fiat, the offline form states that the trustee is conducting a survey to determine the creditors' preference. Thus it's not yet sure if there will be a choice between fiat and bitcoin. If the claims are paid in bitcoin they are to be done only thru Kraken.
My question is ,being that I can't do the online claim thru Kraken, how is the offline claim done thru Kraken ?

I understand your skepticism, but hopefully we can exceed your expectations! If you need any specific help with your claim form, please let me know or contact us through support.

This is understandable but unfortunately we (Kraken) can't help you with this. You will need to contact the trustee directly. There is a phone number you can try (if you haven't already), which is in the FAQs document on https://www.mtgox.com:


Sorry we can't be more help on this one - hopefully you can make progress with the phone number.

Yes, our support was under very heavy load for the first few days after claims started. Have you tried again with the MtGox claim site after waiting 24 hours? Apparently the site will lock you out if it sees certain kind of "suspicious" login behavior and you may have triggered this security measure. If that's not it, let me know and we'll try something else.

Well I signed up @ Kraken to be goxxed once again. I really doubt we end up getting anything back though. I already kissed that 15BTC goodbye a year ago. Pretty smart move from Kraken though...basically get the entire Gox user base free.

I'm having difficulties making sense of the final trading days and last balance; especially, I want to be sure that outstanding transactions at the time of Gox's default are included in my claim.

I'd like to see the reasoning behind the final balance shown, preferably an official transaction log for my account, so that I can verify it against my own data and older logs. What happened to any outstanding transfers? Were they merged back into the final balance? If so, when?

It's not reasonable to expect users to download their histories every day. Now, if there is anything unclear in the logs we've saved, we have nothing to compare to. The hide-and-seek on important details doesn't making me feel any better about this.

Yes, I am a long time client of Kraken. I had already contacted support, though there suggestions didn't work. But I also havn't asked again, as they told me that they were overwelmed by the amount of support tickets they were getting due to the MtGox claims. So I thoght I would wait a bit and ask here if some one else had the same problems.
Well I hope I don't have to do it via the paper filling, I would love to get those free trading fees

We don't know for certain (again with the disclaimer  ), but it appears that the remaining assets (and each creditor's share of that) are being determined in JPY. In the end your share of the remaining assets will be x amount of JPY and payouts in currency other than JPY will just be determined at the current exchange rates (NOT the rates given on the claim form). So the choice between getting your payout in fiat or BTC is probably just going to be the choice between getting paid in fiat or the equivalent amount of BTC.

However, it's a bit more complicated than that: According to information provided by the trustee in "Documents distributed at the third creditors’ meeting" (on https://www.mtgox.com), it looks like the majority of remaining assets are currently in the form of bitcoin (approximately 80% at current BTC price). This means that if you have a BTC balance and you request payout in fiat, you are essentially asking the trustee to liquidate your bitcoins for you. Do you really want to have a bureaucratic entity decide how and when to liquidate your remaining bitcoins? Are you confident that you will get a good price that way? No offense to the trustee, but personally I'd rather make my own choice about when to liquidate my remaining BTC and at what price. Also, if you are a bitcoin advocate, you might think that the last thing bitcoin needs right now is another huge block of coins up for sale at auction or on the open market, especially if you have doubts about how well that sale might be handled.

I think the best outcome of this situation will be if the remaining bitcoin can be distributed in kind to creditors, but in order for that to happen, we need a lot of creditors to request payout in bitcoin. Is there a personal financial incentive to taking your payout in bitcoin or fiat though? This isn't clear, but if you are not confident in having the trustee liquidate your bitcoins for you, then this is another reason to choose a BTC payout.