Just hitting this error myself today. I can't deposit or withdraw anything because I'm Tier 2 and I'd have to be... oh, wait!... Tier 2, in order to do any of that.
https://c1.staticflickr.com/5/4635/38701482094_b321058984_c.jpg
So, yet another frustration to add to the eternal Cloudflare errors, page reload roulette, transactions failing to go through and general crapness of the site. When I think how much money these incompetent twats must be trousering and still they can't even run a website that doesn't leave its users head-butting walls in frustration, every time they have to use it, it makes my blood boil.
Oh well. I must just grit my teeth and bear it until I can finish withdrawing the last of my coins and euros from that joke of an exchange.
Actually, come to think of it, it wouldn't surprise me if a lot of these frustrations weren't deliberately engineered to frustrate people trying to remove their assets from Kraken. The site owners are probably terrified of the stampede for the door that would ensue, if they made it too easy for us to escape.
Topic: Kraken deposits and withdrawals disabled? - page 2. (Read 19795 times)
Is that even an excuse. They know that the market they operate does not take holiday 24/7 all through the year whether holiday or not, it does not stop anything so if they know they employees are on holiday, they should put out a statement to that effect earlier and not wait for someone to suffer for that inefficiencies before stating the reason why or they better emply adhoc staff I am sure a lot of people would forgo the holiday if it would get them some extra cash.
Hi olubams. We have staff working 24/7/365 so you don't need to worry about that. Feel free to drop by our Bitcointalk post if you need anything else!
they also sent me an email with a photo of their installation to tell me that they were running with a team reduced because of the end of the year holidays and had problems of materials but they worked hard to solve the problems.
so i'm reassured
so i'm reassured
Is that even an excuse. They know that the market they operate does not take holiday 24/7 all through the year whether holiday or not, it does not stop anything so if they know they employees are on holiday, they should put out a statement to that effect earlier and not wait for someone to suffer for that inefficiencies before stating the reason why or they better emply adhoc staff I am sure a lot of people would forgo the holiday if it would get them some extra cash.
they also sent me an email with a photo of their installation to tell me that they were running with a team reduced because of the end of the year holidays and had problems of materials but they worked hard to solve the problems.
so i'm reassured
so i'm reassured
Excellent !!!!
)) 
they also sent me an email with a photo of their installation to tell me that they were running with a team reduced because of the end of the year holidays and had problems of materials but they worked hard to solve the problems.
so i'm reassured
so i'm reassured
Hi everyone! If you're having an issue, please feel free to open a ticket here and escalate that ticket using this form.
Please read through our blog! We have a major upgrade coming next week!
Please read through our blog! We have a major upgrade coming next week!
Don't get fooled by this answer, it's been 3 weeks and two ticket for me now.
Always the same automated answer:
------
Hello,
Thank you for getting in touch with us and reporting this. We are aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible.
Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.
Please, do not hesitate in contacting us again if you experience any other issue or have any other questions,
Marco
Client engagement specialist
Kraken
------
Please don't act like you are actually taking care of your potential customer when you clearly don't.
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless
Basically it's like they don't take new customer from specific country, but don't officially say it...
So I have to forget the idea of opening, and to be able to validate my account at home, or it's just a story of time?
I have no idea, I don't work for them and I'm just piss they just don't give attention to our problem
And you, what's your country?
OK ok thanks anyway for your answer. For now I'm going to wait a bit and see if it's okay ...
I am from France and you?
I'm from The Bahamas
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless
Basically it's like they don't take new customer from specific country, but don't officially say it...
So I have to forget the idea of opening, and to be able to validate my account at home, or it's just a story of time?
I have no idea, I don't work for them and I'm just piss they just don't give attention to our problem
And you, what's your country?
OK ok thanks anyway for your answer. For now I'm going to wait a bit and see if it's okay ...
I am from France and you?
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless
Basically it's like they don't take new customer from specific country, but don't officially say it...
So I have to forget the idea of opening, and to be able to validate my account at home, or it's just a story of time?
I have no idea, I don't work for them and I'm just piss they just don't give attention to our problem
And you, what's your country?
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless
Basically it's like they don't take new customer from specific country, but don't officially say it...
So I have to forget the idea of opening, and to be able to validate my account at home, or it's just a story of time?
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
I have the same problem, since 2-3 weeks... (ie: http://prntscr.com/hmogeo)
Kraken support staff: useless
Basically it's like they don't take new customer from specific country, but don't officially say it...
Hello
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
After being registered on kraken, i can not check my account. In the get verified tab, it is always written that the function is disabled.
if anyone could help me.
Thank you
Kraken used to be a good exchange, but nowadays I hardly ever get an order through.
I have to keep trying like 20 times for it to pass.
Their site is unfortunately unable to cope with the increased amount of traffic.
I have to keep trying like 20 times for it to pass.
Their site is unfortunately unable to cope with the increased amount of traffic.
Well Kraken is clearly not accepting new verification for my country, but they're not the only one.
I submit a new post to share my problem:
https://bitcointalksearch.org/topic/m.25915263
83 Views so far, but absolutely no answer/solution...
Kraken used to be a good exchange, but nowadays I hardly ever get an order through.
I have to keep trying like 20 times for it to pass.
Their site is unfortunately unable to cope with the increased amount of traffic.
I have to keep trying like 20 times for it to pass.
Their site is unfortunately unable to cope with the increased amount of traffic.
This should be a temporary issue that kraken is facing, it should and will be fixed and that fixture will be restored back on. At most times, things like that happens.
They just wrote me again :
Marco (Kraken Support)
Dec 4, 06:29 PST
Hello,
Thank you for getting in touch with us and reporting this. We are aware of issues that are resulting in difficulties for users who are trying to get verified and are seeing a 'feature unavailable' or 'feature disabled' error message. Our developers have been notified of this incident and are working to troubleshoot and fix it as soon as possible.
Sorry for any inconvenience caused by this and thank you for your patience and understanding while we are working to resolve these issues.
Please, do not hesitate in contacting us again if you experience any other issue or have any other questions,
Marco
Client engagement specialist
Kraken
This should be a temporary issue that kraken is facing, it should and will be fixed and that fixture will be restored back on. At most times, things like that happens.
If I already have my account verified can I deposit some FIAT? The problem is only with verification and NOT with deposits?
yes once you are verified at least tier 2* you can deposit until $2000 days and limited to $10000 monthty
If I already have my account verified can I deposit some FIAT? The problem is only with verification and NOT with deposits?
If you get an error, just keep refreshing the page. This is actually what Kraken support will tell you as well, "until they fix their bug". Was withdrawing coins today... had to refresh like 10+ times for the page to work. But at least it worked... what can i say...
Thanks, I ended up doing 100 * CTRL+SHIFT+R to refresh the page, but I don't have you luck... for me it's still not working
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