Coming to the issue itself, chat bans happen for a plethora of reasons(fair and unfair) in all kinds of sites which is why the issue you brought up is pretty common and trivial and easy to resolve op.
This site is 100% scam. they operate with no license and accept minors.They were operating in the Uk and they got caught now their IP is banned!Its all over the internet that is 100% scam , people should check reviews before throwing their money to scammers.
Meanwhile, the site in subject cant be shady like 1xbit which also banned from the UK but still managing to scam people till now.
I think will agree with you on that.
In the early days, we have some casinos that become so popular now already, and they started without a license IMO, but still people trusted them, they risk their money by gambling to their platform, so it's more on the reputation that really matters but since the market has expanded and good competition has been created, license is now necessary in order for the site to compete with others.
Luckyfish is saying that they are getting the license from day one, actually when they launched it they said they had a license. Now they are struggling with poor kids playing for faucets and the ramdon player who makes the mistake to sign in to then leave straight after because is now known what is this casino. Worst in the net.